Chaging subscription plans

[Pixie2]

Last month I tried switching my subscription plan but it didn't take effect. I've tried again for this upcoming month's renewal. Wondering what I may have done wrong? I did they same for my mother's plan and it also didn't work. 

 

[computergeek541]

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@BKNS27 wrote:

@Pixie2 

On your screenshot, it didn’t show when the current subscription expires and when the change subscription starts.

This will be your answer.

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The screenshots do show that information.  There isn't any way to make it say that a plan takes effect on a certain date the way that is shown in the screenshots.  That's the date thate new plan was supposed to begin but for some reason, it didn't happen.

[BKNS27]

@Pixie2 

On your screenshot, it didn’t show when the current subscription expires and when the change subscription starts.

This will be your answer.

[computergeek541]

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@ORNGNBLK wrote:

@Pixie2  great job saving the screenshots.  Please reach out to a CS_agent using this link and let them know about the issue. They should be able to switch it to your desired plan.  Hope this helps

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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Whenever possible, customers should be using the chatbot to open tickets.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Sending a private mesasge directly to CS_Agent without opening a proper ticket will result is slower service.

[ORNGNBLK]

@Pixie2  great job saving the screenshots.  Please reach out to a CS_agent using this link and let them know about the issue. They should be able to switch it to your desired plan.  Hope this helps

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[TheSterlinger]

Hi @Pixie2  clear cache and sign in again. Any changes?

[Pixie2]

Here is screen shot of last month