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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

When is Public going to follow the rest of the providers with Unlimited Data

Suspended plan

My plan expired September 7th but I was unable to make a payment until September 10th at 2pm. My plan cost $50 and I have a balance of $50 in my public mobile account but it will not reactivate my plan and when I manually try to it asks me too pay an...

3 beeps and call drop - HELP!!

Hello anyone at the @CS_Agent Can someone help me, please!!! In the last little while when someone calls me or I call them 3 beeps happen and disconnected after a 1 min. It is frustrating and annoying. Can some please help! @CS_Agent Thank You.

Resolved! Compatibility

The samsung galaxy j3 prime (sm-j327w) Doesnt show up in the list. is it compatible? If positive, What size sim card do I need? Thank you

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Will Public Mobile Offer "Unlimited" Data Soon? Lucky Mobile has it....

Lucky Mobile now allows you to continue using data at reduced speeds of up to 128 Kbps for email, light browsing and messaging at no additional charge once you have exceeded your allotted 3G data. Do you want Public Mobile do the same soon? If you wa...

OTA Android Updates

I struggle with this one, perhaps some can explain the logic to me. Google releases a new Android version, phone manufacturers take the update, modify it for their specific hardware and then send it OTA via carriers to peoples phones. Phones like the...

Resolved! Issue Regarding Payment

Hey there,I changed my current 90days plan to something that will be 30days. However, on my bill, it says, "autopay" will charge me on the 28th September to renew my 90days plan( even though I don't want it to). It also states that on 29th September,...

Calls go straight to my PM's voicemail

Hello community.I have a frustrating situation.When I call my PM number from this number (343-882-xxxx) the calls always GO STRAIGHT to the PM's voicemail greeting (preceded by the beep), and my Cellphone doesn't even ring. Why is that ?If the call i...

Resolved! Cannot receive some text messages nor calls

Hello,I recently switched over from Rogers to PM and I do not receive text messages from my brother nor my dad (but I receive them from my co-worker). I have an iPhone but she doesn't.. nor does my dad/brother. People cannot call me, and when I cal...

Account number

I had an account with public mobile and recently ported over to Fido. I need my account number and PIN to complete the transfer of my phone number. Please reach out to me via email and provide me this info ASAP.i can not sign up online as my account ...

Porting PC Mobile number - that was easy!

Not a question, but potentially helpful for PC Mobile pre-paid users considering switching to PM - I searched before I activated but all I saw were posts about problems. I just activate a SIM I got at Walmart and ported my old number from PC Mobile (...

Resolved! Yet another US Roaming Question

We are heading to the states tomorrow. I purchased the $60 plan with Unlimited Talk to Canada and the US. I view my plan and it shows the proper plan with US talk./text. I have been reading some bad postings about roaming not working in the US and ...

Resolved! How to use it

I'm using an iPhone XR SIM-free mobile phone and the mobile number has arrived, but I don't know the meaning of APN, and I can use a SIM card. please tell me

Resolved! Coverage in New Brunswick

I'm suggesting that a friend switch to Public Mobile from Koodo. She's reluctant to do so even with significant savings for the plan that she needs as she says that if Public uses Telus' cell network, she's had problems in the past. I thought Koodo...

Resolved! Roaming add-on doesn't work

Hello, I purchased a US roaming add-on last year. Since then I have been to the States three times and it never worked. How can I get my money back?

Resolved! Changing plans. Data speeds?

I am currently on the $60/month 6gh 4g lte plan. I Noticed they are offering 8gb's now and I could use more data. I want to switch plans but all the plans say 3G now. What's up with that?. When I set up my plan it said 4G LTE. Do they not offer 4G an...

Resolved! Voucher

Does the Voucher work for texting or just data in Canada

Promo before add-on

Hi fellow members, I am one of the lucky ones who got the one time extra 1GB Promo add-on a few days back. I thought of it as a "buffer/safety net" data since it does not expire until you use it up. Very happy!It was added to my account as an add-on....

Resolved! Stop auto payment

I just stop my autopay, why it still charged my credit card?

can’t log into self serve

i changed my password and am using the right email/user but it only lets me log into Community, when i try to log into self serve it tells me my login attempt failed.

Resolved! 10$ for referred person not received

Hi,The person I referred, didn't receive 10$, why? ThxAdrian

Koodo port to public

Hi im trying to port my Koodo number to my public account but it says my number is not eligible in self serve. What do I do? Thank you

credit card date expired wont except new card

I have been using same credit card for 6 years and my card expired I got a new one but you guys wont except my payment

Data

Why I don’t have data. Data reset 6-September-2019 I should have 8.5gb data ?

No service

I recently transfer to public mobile. I retain my old #. Until now I could not receive or make a call or txt.I already PM moderator but no response. What to do next?

SIM Card Activation Not Working

I went through the process of activating my card. After completing the final step (inputting payment info), the site timed out. It appears that my Self-Serve account was not fully set up, however I used my a referral code during the set up process an...

Question about upgrading plan

Good evening, I’m currently on the $50 8.5gb plan, and have just put in a switch to the $60 8.5gb + 2gb roaming plan. My plan was set to renew on the 11th, which is tomorrow. My account page tells me that my plan is scheduled to change over on the 12...

How to Refund top up payment?

Hi. I accidentally topped up my account because I read “Amount Owing: $45.00” Now it says my account is topped up with $45, but I was planning on cancelling my plan. Is it possible to refund the transaction? Thanks.

porting from Ooma

I am trying to port my service over from Ooma & just missed a phonecall from Public Mobile asking me to connect with a moderator so I can provide the name of the 'reseller'. I'm not sure who the 'reseller' is. Would that be London Drugs, which is w...

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