Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I recently changed my phone number and ported my landline from Bell to my cell phone with PM. I did it online and it said that the port was successful. I can make outgoing calls, but I cannot recieve any incoming calls. How can I fix this issue w...
Is it possible to make notices dismissable? I could do with out the repeat display of such notices as the one in the attached screen shot.
I think I see why I've been hitting roadblocks trying to register an account or reset my password: a) main page requires an existing PM phone number to create an account, b) shopping cart does not require an existing phone number to create an account...
'Ello, I noticed that on some plans there is U.S.A. calling and in the past (returning customer) I saw in my account that there was minutes available to buy, such as 200 minutes for $10 or whatever it was (I know I'm close). What I'm curious about is...
Not receiving any voicemail Notifications on iPhone 7I have recently joined and ported my number over to Public Mobile and have discovered I am not getting any voicemail notifications. I can go and check my voicemail messages and they are there but...
I have an iPhone and I am unable to send sms. It used to work before I went abroad. After I came back, only sms didn't work. I tried resetting the network settings, restarted the phone, I even tried the sim on another phone but there seems to be a pr...
Hey guys, I wanted to changed my plan from the $30 one to the $40 one with the 4,5 GB. When I did the payment, I accidentally paid for the same plan, and I want the other one. Is there any way I can cancel it and get a refund? I appreciate any respon...
Somehow, my usage history shows that I used 4.4 Gb all at once in one day. On that day I was with my family at Canada's Wonderland. I don't play any games on my phone, and I don't use it for social media... what could have caused all of my data to ...
Hello! For some reason, the last 2 weeks I can only send texts when I'm on wifi. I can always receive them. I'm on the $40 per 30 days plan with Unlimited International Texts. I'm using an iPhone 5s. Everything stopped when I used up all of m...
Hi all,Getting the message that my account is deactivated , but my balance is 0. Not able to reach customer service. Thanks for your help in advance.
i want my phone number back
Hey, I bought a long distance for 400 mins addon and it still won't let me ring long distance. Does it take awhile to become active? How does it work?
Hi, I recently purchased 30 day mobile service under an email address that was closed by Public mobile, hence I wasn't able to log into self serve account. PMed Mod but did not get reply. Please help. Thanks.
I noticed the recent update hid the knowledge base forum. The articles are still there and the links work. Getting to an article in the knowledge base will show the forum. Strange that the category is hidden even though nothing has been removed.
First time user here and got my SIM from Amazon. When I insert the SIM card in, it says, PUK code needed. I put the PUK code from previouse carrier and ended with error. Then I tried the PIN I set up when I registered online, error again. So what exa...
Hello,I recently added a second carrier to my iPhone XR. As you know, new iPhones allow dual sim trough what they call e-sim. Now, I have Public Mobile via the clasic plastic Sim Card and Rogers via e-sim. Everything is working very nicely, work and ...
Hi, I paid for a voucher today and was unpleasantly surprised that the voucher had $10, $20 or $40 written on it. Upon going to the cashier, she asked how much I wanted... In a bit of confusion and lack of inquisition I just said $40 despite the plan...
HiI sign up yesterday for public mobile, when people call me they cant get hold of me, it goes to someone else. I can call out with no problem but they call be back, it routes to some stranger, please help.
Hi I added mistakenly US Roaming - 1 GB Data (10-day) rather then adding 1GB Add-on. Is there any chance I would get refund for this mistakenly added add-on.Thank You
Hello, recently i was adding funds to my account and the page timed out and i had to reload and start again, this happened 4 times, resulting in 3 eztra payments. How can i get this refunded?
To whoever takes care of the Self-Serve website, there appears to be a little bug in the self-serve reward page that details rewards earned over time. It looks like the "Helping Others" and "Per Friend" category have been inadvertedly swapped. It's n...
I was just wondering, since public mobile is on the TELUS network, will their Hwai usb internet stick work with public mobile, and if so will it still work if you only have a 3G data plan? -James
I've updated my plan, and it was to renew by the 19th. No data has renewed, though. I'm on a 30-day-plan, and it has not renewed, after a few days, now. Please help, as I want to stay on this plan. But I want to use the data on my phone, and I used p...
cannot log in, email and passw=word does not work
This more a comment than a question. If you sign up PM with London Drugs right now, they can waive the sim card fee which is good to know. The employee told me it is a promotion and he didn't mention to me when the promotion will end. Signing up PM w...
I forgot my password and tried to reset it but when I tried to use the email link I was redirected to a page that said I had been locked out and to contact Public Mobile. I would have used the email link sooner but I didn't get it for several hours a...
Sign up with PM by choosing to transfer a phone number from Rogers last night. Got a voicemail today (with Rogers sim) from PM saying that the Rogers account number was incorrect. I sent a private message with the correct account number to the modera...
So I bought my monthly voucher like I always get and put it on my phone the plan usually renews on its it's own and I have me calling and texting but now it renewd and I have no calling or texting it took my monthly voucher renewed my plan and when I...
Still waiting for a so called Moderator to contact me to resolve locked phone issue!!! Or should I be contacting CRTC?!!!
