Porting from chatr to Public Mobile did not go through

[jolivesman]

Hi, 

I just ported my number yesterday evening and it hasn't gone completely through. I can make outgoing calls and receive texts but cannot receive any incoming calls to my Public Mobile phone. I used a pin number for porting as I didn't have the account number at the time. Could that be the problem? Could Mod please take a look @Saray_O

[Shazia_K · Accepted solution]

Hello @jolivesman, 

Sorry to hear about the porting issue. 

Can you please send me a private message with

-Public Mobile SIM card #

-The phone # you are porting

-Account # with your old provider

Thanks,

Shazia

[jaswest2754]

They close shop at 4:30 on Sunday but they will be back at 9 am est and start replying again. Best of luck. The PM moderators are great!

[jolivesman]

I sent the message to Saray but haven't gotten a response yet.

[will13am]

I just checked @Saray_O is online at the moment.  OP, after you send the private message, I suggest you continue to use your Chatr SIM until it stops working.  It is the best indication of a completed port. 

[ShawnC13]

@jolivesman  who did you send the message to I think Mary is the mod that is on today

[jolivesman]

Thanks ajanda! I just sent a private message so I'm waiting on a reply. 

[ajanda]

Hi @jolivesman your port is stuck it just went through 50-50. A fellow PM member experieced the excat same problem during the Fall 2016 promo. Using the Account # should always be the first option when porting. Contact Chat-R customer service and ask for the account number. Then Private message the mod with all your Chat-R information and they should be able to take care of everything else.

How to private msg a Mod: http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

*** Do not post any of this info on the community forums