@alidusha wrote:
I called chartr and they activated my account again, so the porting can go through now with it being active.
When you were talking to Chatr, did you ask customer service for your Chatr account number? That piece of information will greatly assist you in the porting process.
There isn't any reason to manually cancel service from Chatr. Chatr offers exclusively prepaid service, so cancelling the service wouldn't accomplish anything (they're not going to refund you for anything you've already paid for). Removing any pre-authorized payments for your Chatr account is a good idea but I'm surprised that they even accepted the a request for immediate cancellation in the first place.
Once a phone number is fully transfered over from Chatr to Public Mobile, the Chtar account automatically gets closed.
When you say you received a message that porting went through fine, I'm assuming that it was just the message on your computer screen at activation time or inside your Public self-serve account. That message on your computer screen that is shown when you request a phone number to be ported in doesn't actually mean that the porting is done. It just means that Public Mobile has received your request. I am assuming that you never received a text message saying that hte phone number transfer was complete (the text message is the real confirmation that that porting is complete).
