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01-14-2017 11:09 AM - edited 01-05-2022 01:34 AM
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01-14-2017 02:11 PM
@Jonathanvillaas stated the customer service is done through this online community which is awwesome or by private message to a Moderator. One thing that wasn't mentioned just to clear it up is that there is no phone call centre or speaking to a customer service rep. In the future if ever needed please post and the members here always do their best to help out and if not will get you in contact with a mod
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
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01-14-2017 02:08 PM
Here's some information regarding the online customer service, and how you can contact one of the moderators.
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01-14-2017 12:11 PM
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01-14-2017 12:10 PM
Hey @Jonathanvilla,
Thank you for reaching out to us on our awesome community!
I would be more than happy to help you with any question you have, just send me a private message with your account details and a description of the issue.
I look forward to hearing from you,
Mary
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01-14-2017 11:57 AM
You've already created an account here, so might as well make use of it.
Please contact one of the mods of your choice by PM and ask them your question.
I'm happy you are part of the PM family.
Have a nice day.
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01-14-2017 11:44 AM
Customer service is done online. If there's something you can't search out in the forum, just ask. Someone knowledgeable will weigh in with a solution. If your problem requires higher level intervention into the account, send a private message to a moderator.
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01-14-2017 11:22 AM
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01-14-2017 11:19 AM
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01-14-2017 11:13 AM
