Hi,
The other day I received a text message from PM saying that my next payment is due on Jan 13th (today). The message said "if you're on AutoPay... ignore this message", so I did, since I've had AutoPay set since starting my account.
Today I received another text saying "Congrats! Rewards have been applied to your account..." and AutoPay reward is one of the rewards applied.
However, when I tried to make a call, I get a service message saying my service has stopped since I don't currently have a plan. When I log into my account, it says "Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service". On the same page, under AutoPay, it says "AutoPay Next Payment Date: Jan 12, 2017" (which was yesterday).
I checked my bank account, and indeed no money was taken out of my account by the AutoPay.
The plan that I'm supposed to have for this term should be different than my last one, as I switched to the 4GB data promo plan when it was available. On Self Serv under the Payment tab, though, I get "available funds $9", which is correct based on my rewards, and "amount due $61", which doesn't make sense to me since my plan is supposed to be 90 days Province wide talk, unlimited text, 4GB data for $120+tax (again, signed up for it during the promo).
Why did my AutoPay not work? And what do I do in order to make the payment without losing my promo plan?
