04-06-2024 07:56 PM
Hello
I have just signed up through the website for a phone plan. I paid for it through the website and selected the e-sim option. It then prompted me to download the app to complete the plan (and e-sim) activation. The app sends an authentication code to my email... which I input, and then it says to input another code that is sent to a random phone number. I'm assuming I may have been been assigned a number... but obviously I can't access it. What a ridiculous oversight that prohibits new customers from signing up. Does any one have any solutions?
Thanks
04-06-2024 08:14 PM
Try these workarounds, it could bypass the SMS and open up the Send email option so you can get the code via email
If none of those workarounds helps, please open ticket with PM support:
04-06-2024 08:05 PM
@DesireeShea Contact support and cross your fingers that they can even help . Best of luck
submit ticket with support . using the chat bubble bottom right of screen
If that doesn’t work you can always send private message to support .
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437