Difficulty changing plan to 24$ 4gb 4G plan from existing plan

[isaac_dooks]

As outlined I would like to swap my subscription to the plan noted. Can someone assist the option does not present itself…

[fixin1]

@isaac_dooks - Be nice to CS_Agent and they may give the plan to you. If they accept your request you will lose the rest of your renewal as it is an immediate change:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

[hairbag1]

@isaac_dooks 

the problem is that the plan you want to upgrade to is only available to new accounts...not existing accounts. Sorry

[Dunkman]

@isaac_dooks 

Unfortunately, the $24 plan is only available to new customers activating new accounts.  Not for existing customers.