double charge

[jaiy]

2 nights ago, i tried to renew my plan and in the process i decided to change my subscription to the 

$39.00/ MONTH with 30GB Data at 4G Speed. When i put in my banking details and enter, it said the payment did not go through and there was a problem with the payment. Then, on second thoughts i decided to revert to my previous plan of $24 a month. Only for me to realize after checking my bank that i was charged twice, so the first payment actually went through, and i was given incorrect information. I was charged $35.65 first and then charged $28.75. I would like the first charge refunded right away.

Jaiye

[Robynesar]

You have to wait to change subscriptions until the one before is finished. They won’t refund you for the unused portion of the month before. When you click buy subscription there is an option to have it gone into effect after the current month is over. That would help you avoid extra charges.

[Handy1]

@jaiy  pm is pre paid and no refunds . Why it’s advised to change plan on renewal and not immediately or you get charged new plan price right away and start a new cycle . But you can confirm with support and see if they willing to make an exception in your case . 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @jaiy 

sounds like it is a valid double charge issue.  We are just customers like you, but support agent can help, you just need to open ticket with them.   please submit a ticket with CS Agent by messaging here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437