Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought a RAZ Memory Cell phone for my 99-year-old mother-in-law. It keeps things simple on the user end, and doesn't accept texts. Is there any way to verify the number? It's definitely working to receive calls.
HiI recently updated my email address, but it looks like i put a wrong email address. Probably i mistyped it.So, i can't log in the my account any more and now i created a new account to communicate with public mobile to fix my issue.Please help me. ...
Would anyone happen to know if you get to keep the 18 month $5 Welcome Back Credit when doing a plan change? Signed up on Black Friday but am now considering changing plans and just want to be sure I don’t lose that credit.
I have about 11 points rewards on my current plan which is $34 for 50G canada-us.I will be hanging to $35 for 75G canada-us-mexico on next cycle.will I still get that 11 points rewards after the change?
I'm a new public mobile user, I have subscribed today to public mobile. I used the referral link to start my subscription, also before I checked out I specifically added the referral code ****** As per the referral policy I was supposed to receive $...
Bought an ESIM To try activate additional data plan,.. it canceled my regular sim.Esim qr code scanner doesn't work on my p40 or p40 proNow my phone is useless, I'm out 5$ for Esim, and 10$ for a new sim in 4-10 business days. Manual entry Esim asks ...
Hi there,Question about plan changes. I activated with the $35 50GB plan during BF and now there is a 75GB version. Wondering would my 50% off promo for three months stay on the account if it switch to the new plan?
Do NOT click on the link NOR do anything on it. This number that the SMS got sent to me is on Public Mobile, but is a TELUS number.
Just transferred from PC Mobile. Now texts work but phone calls won’t go through. Any thoughts on where to go next or how to get help. Can’t get response on Chat
Extra charge upon porting number to Rogers$40.68 on Nov 28, 2024
I am looking at taking one of the Boxing Day deals. It is available until Dec 31. If I chose that plan at $35pm, will the $35 deal rate be given to me upon my normal renewal date on Jan 11 or will it flick to the normal $45 rate because my renewal da...
I just activated Public and got a text message from Koodoo that something went wrong and to renter IMEI again with Koodoo. Is this a scam?
changed phone and have no access to phone number to get the verification code. It is an esim that I am trying to login in the app but cannot because it asks for the verification code from the phone number that I no longer have acccess tooo.
Hello I have been with Public Mobile for a few years now. My SMS was working fine until I went to Vietnam for vacation and since coming back to Canada my SMS is still not working. I’m not sure if this has anything to do with the eSIM I set up in Vi...
Cannot access my account to close it. I want to pay off what l owe and close the account.
I travelled from canada to the states, and like the title says, I have a subscription with 50GB of data within canada/states/mexico, but my LTE ARE NOT working here in the states. I got a text message from Public Mobile saying that I need an add-on i...
Recently ported my number into PM from freedom but inconsistently my contacts still see my old 672 PM number instead of the 778 number i ported in. It’s been a few days since my number has been ported and I’ve restarted my phone. My PM app displays t...
Hi guys. Needs some help. I saw there is a $29 plan available on the website and I was trying to see if I can switch my plan to that I learned that is only for new subscribers and now every i login in with my email and kept on asking me to finishing...
Got a message today saying IO used 75% of data included in my plan. I have had many issues with this, and last month changed subscriptions to have 3 G instead of the1. My iphone says I have used zero KB. I checked my account on public mobile it say...
It happens always (at least for few months I tracked).On the first day of renewal, it says 101.14 has alrady been used out of 250MB. which is totally wrong.Should be 0MB for sure.anyone has the same experience and how to fix this issue?
I went to Maui Hawaii I bought a plan 3g to USA and when I was there it wasn't working how I can get my money 6
Hello,I had rewards for loyalty and inviting friends that I have not been credited for in the past two months. How do I get them back?ThanksCatherine
But when I just created my account, I can see the $35 5G plan.
No GST/HST should be charged on the qualifying items you buy from December 14, 2024, to February 15, 2025.you still charge us GST!
The referral code my friend sent me did not work.
I have an account with public mobile. My phone will be updated. How can I get a Sim card for the new phone?Please provide step by step instructions.
Hello,I live in Mexico half the year, so have always had to have a Mexican SIM card for when I’m here. Now that Public Mobile works in Mexico, I’ve switched back but don’t want to lose my Mexican number. Can I switch my physical Public Mobile SIM to ...
