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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2265 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3858 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34256 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45931 Views
  • 182 replies
  • 30 Bravos

Experience with purchasing refurbished phones from Mobile Klinik?

Has anyone here purchased a refurbished phone from Mobile Klinik? Were you happy with your purchase? I am considering making an online purchase of a refurbished iPhone from them. Over the years, I have purchased a couple of refurbished iPhones from O...

colleeno by Model Citizen / Citoyen Modèle
  • 4963 Views
  • 7 replies
  • 1 Bravos

My son's phone thinks it is a USA account

I think my son's phone thinks its a US account.  I have tried to join the community on his phone and submit a ticket but I continuously tells me there is an error and literally takes me in circles.  Need help.

Ang4 by Great Neighbour / Super Voisin
  • 534 Views
  • 6 replies
  • 0 Bravos

No network in my area

Why is it when I try to make a call in my area it says no network available cant make or recieve calls can only use text messages an the phone carrier is the only company this does this with I might have to switch carriers 

Dana69 by Great Neighbour / Super Voisin
  • 506 Views
  • 5 replies
  • 1 Bravos

Resolved! Phone and data in Belize

Hi folks. My wife and I are going to Belize soon for a holiday and we just need to confirm how to use phone and data while there. We both have Public Mobile plans - wife on iPhone, I'm on Google Pixel. Our understanding from reading previous posts is...

Victorypoint1 by Great Neighbour / Super Voisin
  • 1454 Views
  • 4 replies
  • 1 Bravos

Add-ons

I am trying to make a call to a US number when I live in Canada, I tried to call and it does not go through and I get a voice message saying I have run out of minutes. I went to the public mobile app and purchased a US talk and text add on, but when ...

Raedickey by Great Neighbour / Super Voisin
  • 373 Views
  • 2 replies
  • 0 Bravos

Transfer number

Hi there!I just transferred to Public from Bell last week but my number has not transferred.  I responded YES to Bell's message asking to transfer my number but instead I seem to have a new number.  I have not cancelled Bell yet and won't until my ol...

Kevo88 by Great Neighbour / Super Voisin
  • 1015 Views
  • 12 replies
  • 0 Bravos

Cell Phone service, Can't text or phone anyone but my wife's phone ok

Hello I cannot text or phone anyone on my cell phone.  I can use the internet.   My phone has a message Stating "network not available".   It did work for a few and then stopped again.    My wife has Public mobile as well and she can text and phone o...

Sleder by Great Neighbour / Super Voisin
  • 655 Views
  • 6 replies
  • 1 Bravos

10$ deducted from my card

Hi there! I was deducted 10$ today from my card and I do not know for what it was deducted It is mentioned "automatic top up" Which I didn't do. And my package should be 30 $ so I don't know what this 10$ bill is for ?!

Arini by Good Citizen / Bon Citoyen
  • 763 Views
  • 8 replies
  • 0 Bravos

expired credit card - unable to update information

I didn't update my credit card information in time before it expired.Now my services are on hold, but it won't let me update it... it says: "Sorry, we’re not able to process this request at this time. Please try again later." And it's been like that ...

OlivierCh by Great Neighbour / Super Voisin
  • 1004 Views
  • 9 replies
  • 0 Bravos

Can not renew an automatic payment

Every I submit the payment renewal request, it shows: sorry, we're not able to process this request at this time, please try again later. But my old card has expired, I have to renew my card for an automatic payment. I already tried many times. Pleas...

Arwen by Great Neighbour / Super Voisin
  • 288 Views
  • 1 replies
  • 0 Bravos

outage ?

Is anyone having issues with their service, as of last night my service has been spotty, as not able to receive or make calls at all times, when I try to make calls I get some not registered. Every so often the call is established,  so something is s...

petey99 by Good Citizen / Bon Citoyen
  • 1072 Views
  • 11 replies
  • 0 Bravos

Resolved! Question about plan upgrade

Hi,I hope you're well.I'm mentally disabled. I just signed up for a Public Mobile plan (it's a Québec plan, costing $40 a month for 30GB of 5G data). My Subscription Cycle is Jan. 29 to Feb. 28.When I logged in, I saw a promotional plan which costs $...

sunshine1980 by Great Neighbour / Super Voisin
  • 567 Views
  • 4 replies
  • 0 Bravos

Add on not working

I cannot call from the USA and my wife cannot call from Canada.  There is lots of usage remaining.  It worked I. Midland Texas but not in Buckhannon West Virginia. 

Zeldacat by Good Citizen / Bon Citoyen
  • 1293 Views
  • 15 replies
  • 0 Bravos

Subscription related issue.

Hi there, I am facing problem with my subscription. Last day, I subscribed for a 90 days subscription (34$ per month). But they didn't change the subscription. I gave my permission to change it but they provided me the same old subscription. That I d...

switching to a 90-day subscription

hi there, long time lurker, first time poster last month (in dec 2023), i used to see the option to change my current phone plan to a 90-day subscription.  not to change plans but just update my current one to a 90-day billing cycle.  i used to see i...

ejpuedpm by Great Neighbour / Super Voisin
  • 1095 Views
  • 9 replies
  • 1 Bravos

Plan refuses to renew

On Thursday, Jan 25th, I got a text from Public Mobile saying that my payment did not go through. I've been with Public Mobile for 3ish years and have never had problems with my credit card. I even went in to check on my statement and it all seems no...

beth7 by Great Neighbour / Super Voisin
  • 377 Views
  • 2 replies
  • 0 Bravos

Resolved! Plans

Hello, I have a simple question please. How do I simply request to STAY with my current subscription? I ask because a week ago, I had thought about changing to a less expensive subscription and selected “change at my renewal time” or like when my new...

LBR by Great Neighbour / Super Voisin
  • 409 Views
  • 2 replies
  • 0 Bravos

Cannot sign in

I cannot sign in keeps giving me a code goes to the right number and then just take me to a black screen says forbbin AI or if I'm in the app just take me right back to login over and over and over again.

Sarah26 by Good Citizen / Bon Citoyen
  • 708 Views
  • 7 replies
  • 0 Bravos

Resolved! sim card

Hello,I have an invalid sim card. Is is possible to activate it again?Thanks.

zsp110 by Great Neighbour / Super Voisin
  • 515 Views
  • 3 replies
  • 0 Bravos

Resolved! MMS Not working

I got a notification I needed to change my APN settings to continue being able to send MMS messages. I previously had to manually put my APN settings in as I have a Teracube 2e. So I changed the settings leaving any that did not need to be changed th...

Chris311 by Good Citizen / Bon Citoyen
  • 1376 Views
  • 7 replies
  • 0 Bravos

Resolved! Phone Stopped Working

Phone was working fine until about 90 minutes ago.  Shows that it's connected to the PM network, but cannot send/receive calls and/or texts.  Tried rebooting twice.  Outage map shows no outage in my area (Ottawa).Please help!

Unauthorized access - can get on to make payment

Logged in successfully to my account it asked for code, I added code then I got a blank screen with Unauthorized access and I have tried several times. I need my phone asap, therefore I need to get on to make payment 

DelaneyBS by Good Citizen / Bon Citoyen
  • 840 Views
  • 8 replies
  • 1 Bravos

LinkedIn Verify

Hello, when will you work with https://clearme.com/ so that we can verify ourselves on LinkedIn? It says it's because PublicMobile is not a major carrier. That's not cool. 

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ssppp by Great Neighbour / Super Voisin
  • 788 Views
  • 4 replies
  • 0 Bravos

US Plan added early in error

I was helping my mother-in-law tonight with adding a US roaming plan.  I thought there would be an option to set a start date for the day she leaves on her trip (one week from today) but unfortunately there was not.  We hit pay now thinking it would ...

Rob2b2 by Great Neighbour / Super Voisin
  • 305 Views
  • 1 replies
  • 1 Bravos

Cannot receive most calls and texts

I am able to receive some calls from my mom who has public mobile but I have tested other service providers calling me as I am standing right in front of them and it goes straight to voicemail.I have tried what is suggested to remove the sim card the...

joseph_1988 by Great Neighbour / Super Voisin
  • 489 Views
  • 3 replies
  • 0 Bravos

New plan

I am currently with tell us on a month-to-month basis. I own my phone and the SIM card I'm wondering what the process is to keep my same number and transfer to you guys? I'm thinking I'll need to purchase a new SIM card anyways as this one is a coupl...

Trailblazzers by Great Neighbour / Super Voisin
  • 442 Views
  • 3 replies
  • 1 Bravos

MBNA Verification code blocked

I never had issue receiving verification codes for any institutions before, but my number seems to be blocking MBNA verification code for both text or call options. I called MBNA and after numerous tries, they told me I have to contact the service pr...

jlsun2 by Great Neighbour / Super Voisin
  • 875 Views
  • 4 replies
  • 0 Bravos
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