Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello.I have moved to another province and would like to change my phone number. Do I need to purchase a new sim card to do that ?
好。我刚刚将 esim 从响铃转移到下午. 我回复了关于响铃转移消息的“是”. 但现在我的响铃仍然处于活动状态. 我的手机可以拨打电话，但无法接收消息. 我需要打电话给你铃来取消我的服务吗？或者转移不成功？
It has been hours since my previous service provider confirmed my number was approved to be transferred. How will I know that it successfully has been? If it ends up taking longer than 5 hours, who can I get in contact with?
My app is not letting me get past the window to activate my sim card, which hasn't arrived due to the postal strike. It's been a couple of weeks . So I'm being charged for a service that hasn't been activated yet and I can't order a different sim or ...
How to find pin
I want to transfer my public mobile number to another provider - Bell Mobility. I completed the request at Bell and I was suppose to receive a text message from Public, max 90 minutes after, confirming my request to change. 24 hours later, I haven't ...
Hi, my account has been on "hold" for less than 90 days (turned off auto renew while travelling).I am trying to resume payment/my subscription.Clicking the resume payment button and also trying to change my CC give me this messageSorry, we’re not abl...
I am having a problem changing my credit card information.
Signed up for the black friday deal. At the end of setup got message saying subscription not activated and to contact support. Previous carrier has already ported number so have no service now and unable to make any calls. Unable to login to Public M...
Hi, I am getting a "call cannot be completed" message even though I haven't made a call. I listen to the message and then sometime later I get another message. If I don't check the message, I don't get anymore messages. This has been happening for mo...
I have just submitted another ticket for this same issue. I first tried to get this resolved in July - it is now Dec and it hasn't been resolved.The Alternate phone number I was forced to choose during my original sign-up process with Public Mobile, ...
I have connective issues and I have done all instructions to fix it up such as turn off/turn on my cell , reset the network in the setting but my cell still is not able to connect to Public mobile network. I checked my account and my subscription is ...
I bought it yesterday , and it has no signal.I tried to delete it and now im no longer able to redownload it. Money wasted and i got nothing now. the agent just said they cant do anything?
HiMy phone # is now my husbands. How do I switch it back to mine? My phone was stolen. So I have a new phone and I got a new sim card. All my data is on the phone but it is his phone#.
Hi PM customers, I just added a new account for 13 yr old daughter and ported the number over to PM. Seemed easy enough, but my question how do I install the esim on her phone with that same #? Right now I have the PM account on my main phone with Be...
This comes up when I log in and try to complete my account. Payment has gone through
I’ve posted two tickets neither have been answered. Let’s try here. I changed to Public and received an eSIM card. I am getting a new phone do I purchase another sim or is the eSIM transferable? if not, where do I purchase a Publie SIM card from?
Hello,My renewal is for today and my account says its ok online but when i call its says i need to make a payment but dont remember my pin to pay through *611. i can text and receive texts . I can not change pin because i need to call my own number ...
Moved to French support
Moved to French support
Cannot access my account. In app only white screen when I try to log in. Please advise. I have not received an account #. My email is xxxxxxxxxxxxxxxxxxxx. Please advise
Just signed up for PM. didn’t transfer my number from another carrier, instead I got a new number from PM. now I can receive incoming and outcoming calls/ texts from mobile phone. But I can’t received any calls from any landline ( office, condo, rest...
I was in kodoo service before and I chose public mobile service I cancel my kodoo service now and keep my kodoo number I transfer my same number to public service but not the public service don’t work I already cancel my old service
New plan community 20GB for $29 for new and some existing customers check your account if this interests you
Wonder as to why PM is not including its $20 3gb data plan in its available plans. If they did I know persons that would grab it without hesitation.
Hi, I just recently joined PM and ported my number over. I tested calling out to various contacts as well as a landline to verify it’s coming from my ported over number and no issues. However whenever someone tries to call me, it goes straight to voi...
Whenever someone sends an image to be on a message, it does not come. could you please tell me why does it happen I have a 5g phone
Hi!I just checked and I got some points from Public Mobile, however, I'm unsure how to redeem it.I thought it will be automatically applied like the old way they do it, but seems like I need to do it manually.How do you normally redeem your points?Th...
Why do I have SOS in top right corner, tried signing up yesterday
