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Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account locked

My mother is trying to login but her account is locked. She reset the password but still locked. This has been ongoing all day even though she waits the one hour. She needs to make a payment because her visa expired. It's needs to be updated so s...

Resolved! Created a ticket

How long until I receive feedback after submitting a ticket?

Resolved! Referral code

I just recently activated my service and forgot to enter the referral code, how do I get credited?

Bad internet connection

What's going on with the internet connection? Every day the Internet is working worse and worse, a very good signal and a 5G+ icon, but nothing is downloading or downloading very slowly. It doesn't suit me at all

Resolved! Payment and Useage History

I changed my payment card. Now I cannot get payment history nor add on useage history

Iphone 13 Pro locks up when connecting to 5G at specific location in Ottawa

Hi there, my 5G works most of the time, when I get to a certain area near my house my phone completely locks up and is unusable for about 10 minutes. If I keep my phone at LTE it never locks up. I've switched to esim and same problem. I've travel...

Resolved! Account Pin

Hello i would like to receive my account pin in order to make a payment through 611. I don't remember the 4 digit pin number.

eSIM

I can't seem to get the eSIM to activate on my OnePlus 12. Now I can't do anything with my phone for call or text. Anyone run into this? I just set up an account and am switching to public mobile.

Cancel my subscription

I want to cancel a subscription with another phone number. I don’t have an online account. I have the contact number only.

Resolved! Wealthsimple Cash Account for Payments

I had previously setup my monthly payments to be billed to my standard credit card account with my bank. Id like to change it to my Wealthsimple Cash account but when I enter the info it doesn’t seem to work and I get errors. The account seems to sat...

Text messaging

My recipients are not receiving messages Complaining you many times in last 2 weeks

Incorrect ESN/MEID during phone number transfer

Hi, I am transferring from FIDO to Public Mobile. I responded YES to FIDO's request to transfer phone numbers, but received a text from Public Mobile right after stating that there is trouble transferring my number because I entered an incorrect ESN/...

eSIM purchase error

I purchased an eSIM. During the purchase my app had 3 error messages that said it was having trouble processing the purchase. It then billed me for the eSIM without providing it for me. What do I do?

I have new contact added a new SIM and paid and start trying to activitate ?

I have new contract added with a new SIM and paid and start trying to activate after selecting a new number , in order to start it to work they send us CONFIRM IDENTITY how can I get this with out my phone starting?

Resolved! New esim registration, android app "try again later"

Already provided my payment information and wording suggests it's already charged me, and I can't even get into the app... Password is correct.I started registering on my desktop using the current $36 Canada/US 5G deal that ends the 31st.I created an...

Resolved! service issue

will someone be able to provide help to my problem?i changed from bell to esim public mobile and since then i havent used it for outgoing text and calls, it says SOS only. but i am able to use the data. my bf has same plan but he has no problem at al...

Updating payment info

I need to update my credit card information .. the instructions are to go to Payments and then “Update Card Information," but there is no section /heading with that name.

Indonesia

I can only find and add on for the US. How do I use my phone in Indonesia?

2nd account or 1 account for 2 phones?

I saw the flash sale and considering moving my 2nd number to PM. Do I setup another account or can I add it to my existing plan?

delete an add on from my plan

hello anyone know how to delete an add on from my plan

how do I talk with a real person

I have an issue with my bill and the submit a ticket has not worked for 4 weeks. How do you actually talk with a person on this service. this is complete crap.

Re: Refund

I'm in the USA trying to call USA phone numbers. It's not working. I have a Canada USA plan. I tried all the things in the unhelpful help articles. Still not working

Trouble in transferring number

Message come as a trouble in transferring number contact agent. Please help

LOGIN DISABLED HELP

Login disabled!! HELP!!

Refer a friend

Hello I would like to add my friends code they reffered me

Resolved! Is the previous loyalty rewards coming back ?

I just recieved this text message from the 611 :> Public Mobile: you're 1 month away from earning your first Loyalty Reward! That's $1 off or 1pt every 30 days - for more info visit www.publicmobile.ca/myrewardsThat looks a lot like the previous loya...

Resolved! phone not working after trip to U.S.

I purchased 15 day talk and text for the U.S. I returned to Canada after 5 days and now my Prime A1 flip phone can't make calls. Incoming calls go to voicemail but not the phone. A message on the home screen says "Emergency Call" but I can't disable...

Resolved! Can't Log into Active Account

Can't Log in to my Active Account.

Using E-Sim on main device, then physical sim on a second device

Just out of curiosity, is it at all possible to use a public mobile e-sim on my main phone, then the physical sim tied to the same account in a second phone at the same time. If messages and calls are shared thats fine by me. Context: For work I coni...

prepaid credit card?

can I use a prepaid credit card to pay?

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