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Plans

Which plan do I need for talk and text to and from Mexico and Canada 

@CS_Agent

1, had esim in old, now broken pixel. Candace's the number I had and therefore I can no longer my emails ****@****or.******@****, as well á the majority of everything else I had connected to that that number So I would appreciate it if you might rect...

778-xxx-xxxx is active or not?

Double billed.

Changed my credit card. Billed on both credit cards.  Help!  Cannot talk to anyone!  This has been going on for several months! Lawyer?

iMessage doesn’t work since travelling to USA

I recently went to the USA. I have a Canada/USA phone plan. Ever since I went my phone won’t allow me to send iMessage.  It says I don’t have an eSIM. My husband has the same phone and phone plan and did not have any issues. Nobody seems to be able t...

Lost access to my account

Hi there i recently change my phone and I lost access to my email and I can’t and the only way to retrieve my password is by receiving a text code sent to my phone number and cannot activate my phone number without my email , I was wondering I can tr...

Someone (maybe me) fat fingered my number, and my subscription and eSIM is associated.

Somewhere in the process of transferring my number from Rogers, the number associated with my eSIM had two digits of the exchange reversed, from xxx-493-xxxx to xxx-943-xxxx.    I believe Rogers transferred the number as I received the text and respo...

Blacklist

Is public able to black list my lost phone if I have the imei number? 

Having Issues logging into my public moblie account on my iphone

Whenever I attempt to log into my account on my iphone, I am prompted to enter the 6 digit code received by sms and immediately after entering the 6 digit code the login page returns to the login state without proceeding.Any ideas how to login into m...

Transferred from eSIM to eSIM and was charged a fee

I successfully ported my number to PM  - confirmed that with Telus, but the old number was still showing on my phone and didn't update.Used the chatbot, and it suggested that I needed a new esim.  And pointed me to this article: https://publicmobile....

No service

November 11th and I have no phone SERVICE on the website it says my account is active. payment is supposed to come out today is that why it was cut off? I'm on a monthly subscription. 

Broken Phone. How can I transfer?

Hi,I just broke my phone that had a Public Mobile ESim on it. Is there still a way for me to keep my old phone number from that phone if I get a new one? I'm not able to log into my public mobile account even if I get a new phone number because it ne...

Not fair! Why can’t existing customers get same deals as new sign-ups?

I’ve been a loyal PM customer for 7 years but am not offered same deal as new customers?! Please be fair and offer same subscription plan deals to everyone.

europe

european plan?

Need Help

Hello. I have an account in Public Mobile. but i contacted you guys to reopen (my previous phone number) the current phone number is active. so agent told me i need to have a new sim card. I bought a new sim card and agent helped me reactived my prev...

No incoming or outgoing calls

Just signed up with Public Mobile. Everything works except for phone calls

Internet doesn't work properly

I am noticing internet is too slow or doesnt work as expected, shows 5g available but internet is too slow most of the times, noticing it from today morning, any thoughts on this!

Cant download app on google pixel

I get an error saying its not possible in my region (im in Canada) so I cant activate my esim.

New user OnePlus phone, no 5g or VoLTE

Hi Everyone!!!!New member here. I currently have the OnePlus Nord N200 5g. I'm on the 50gb, Can/US calling, 5G plan. I'm new to PM and the transition and porting of my number was easy. Mobile app setup was a piece of cake but now I'm running into iss...

Transferred from bell

I transferred from bell today. Followed all the steps. Got confirmation from public mobile that all was good. Instructed to restart my phone and id be good to go. I did that and I can use data and receive calls but I can not make outgoing calls. Any ...

Poor Reception in Cloverdale/Clayton Heights area

Good afternoon,I haven't had any issues with reception until approximately a week or so ago. Has something changed in the Clayton Heights/Cloverdale area with the network or tower configuration? Signal strength has dropped so significantly that I can...

Voucher payments

How the heck do I register my vouchers as a method of payment?

Data ran out but not getting throttled data

I was under the impression that after my data runs out I would get unlimited data at a throttled speed. Can someone from support please confirm

Cannot send or receive SMS or iMessages

Hi, I switched to Public recently and since porting my phone number from previous provider, I have been unable to send or receive SMS or iMessages. Support has “reset my network settings” but nothing has changed. I have restarted the phone multiple t...