Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How do I know if roaming in U.S. is part of my plan

eSIM to physical sim

I chose eSIM during my activation setup but my phone wasn’t compatible now cant chose physical sim to enter number on the one I purchased

eSIM not working

I subscribed to public mobile n paid the fees n when the rain down loaded it it said active but it did not work , What can I didn’t now to fix the situation

Resolved! cancel sim order

just ordered a sim but with the canada post strike coming i want to cancel it and go to a store and purchase one.

Resolved! Logging in

I am setting up a new service and the code is being sent to an unknown number. How do I change the number to receive a code

Resolved! Transfer to a new iPhone e sim

How to transfer esim to a new phone

SIM card room a month to deliver......

I purchase a sim card online and tough the order didn't work an proceed to register with another provider instead...1 month later, the SIM card got delivered to my mailbox...I obviously don't need it anymore... Is it possible to get a refund?

service suspended

service suspended but my credit card was fine so I entered another Credit card still don't have serv

Help!!!! No service Can't make phone calls phone have no signal as well no data!!!

Phone basically Act like brick. Had this happened few days ago and a signal phone call internet came back after a day. Now since yesterday no signal no phone call no Internet. I'm on 5G plan. Phone is 3G. Plz help!!!!! Thank you.

Resolved! US Travel - 50GB Data within Canada and the US at 4G Speed

Hi,While traveling to the US with the "50GB Data within Canada and the US at 4G Speed" plan, a txt message was received from Public Mobile indicating "You will need a U.S. Roaming Add-On to use your phone.Is an add-on required when the plan indicates...

reward

Actually I got a bonus 250 MB internet with my points but it is not active

Resolved! activation issue

hi there, i have a problem and i m unable to submit a ticket thought i input all the filed and still cannot submit. I try to contact the online agent and he (to calos) said takes the sales and cannot fix my issue. so i have no way to solve my issue. ...

Help

Need help with sim card ans esim on one divice

SIM card

I signed up for Public Mobile on October 17, and it appears my mailing address was incorrect, Canada Post returned my SIM card. How do I get one now?

port

my port didnt complete from freedom to public, how can i restart

Resolved! transferrin phone number

trying to end this nightmare of transferring my phone number.. keeps saying account number for petrocanada (or now Good2Go) not good try using imei or something

PM Roaming Plans

HelloI regularly travel to the US and I'm looking to find a PM plan that includes making calls to or while in the US with data included. I've been buying the 15 day roaming add-on each time I'm in the US but that seems somewhat expensive. My account...

I do not receive my calls or messages

My account

My iPhone Won’t Text Androids

Help I can’t text Android phones. I recently ported my number from Fizz and it seemed to be working until I had to text my boss who uses an Android phone. No matter what I do I can’t send him a text. I have restarted the phone, clicked “Send as S...

Can’t finish my activation

It’s been a few months that the payment go through my credit card but never yet been using my services cause cannot finish activation.This is what it says:WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go ba...

Question regarding subscription - US/CA

Good morning I will be travelling on business next week to the US. I need to be able to keep in touch with my family in Canada while I'm away and need to be able to easily contact services such as Uber while I'm in the US.I'm assuming that I would h...

Resolved! Transfer phone number

I see plans for new activations that are not available to existing plans. Is it possible to setup a new account and afterwards transfer to it the phone number from another active PM account?

Data added but not available

Hello PUBLIC MOBILE. I've added a lot of data to my account and while it's available on my phone I can't get it on my computer. Is this a cache issue? Can you please fix the process so everything isn't managed in the local cache? Thanks!

Resolved! Public Rewards shows my subscription on-hold, but My Account screen indicates active subscription

My credit card on file expired, and my monthly services were put on-hold. Fair enough: However, I immediately made a manual payment when notified, within minutes of Public Mobile attempting to charge my expired card on October 28. The payment was mad...

Changing payment

I am trying to change my payment method from M/C to Visa but the manage subscriptions is not allowing the changing of payment info

Resolved! Service

Réactives my service i pay After ! Yessss that’s Notroublas !

International call

I would like to inquire about the possibility of adding Bangladesh to the list of countries that Public Mobile customers can call. Several new packages have been introduced that include calling to India and Pakistan, but Bangladesh is not yet include...

Resolved! Got new E-sim. Shows no service

Hi, I just got a new plan (new number, not a port). I got it as an E-sim while I have a physical sim from my previous provider still installed and working. However, the new public Mobile sim shows no service. Any suggestions?

How do I remove credit card from my account?

I was told I could do this but can find no option?

Community

Forum Posts