Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I'm thinking of switching to a more costly plan and am wondering about what happens to the payment that I have made for the current billing cycle. If I change plans before the end of the billing cycle, is a pro rata credit for whatever is left of the...
Anyone else have issues with not being able to make outgoing calls? Today is the day my subscription is supposed to renew (automatically like every month since August) and it's instead saying my account is suspended because I need to make a payment?
Hello,I have been with Public Mobile for many years, from the old $$$back reward now supposed to be on the new point reward system. But even after years, when I click on "My Rewards", nothing show up, and hence I am missing years of rewards. What'...
Hi I asked for my payment history on Jan.14 as Urgent case but I haven't received anything so far. Can you please please process my request ASAP? My ticket # is xxxxxxxxxxxxxx.ThanksAnnie
I tapped on the SUBSCRIBE NOW, my phone works, but THE PUBLIC MOBILE SITE keeps saying that YOUR SERVICES ARE ON HOLD DUE TO THE EXPIRATION OF YOUR SUBSCRIPTION. I have 90 days to figure this out. Is this a glitch? Or do I have to do something else? ...
Hi, urgently need to use the 200 mb add ons that I just purchased. Nothing on my account indicates that I purchased it. Can't risk leaving home without data. How do I know I have 200mb data and where can I monitor the usage of that.
In the terms and conditions it clearly states at the bottom of the page that it's unlimited and slows down to512kbs is that the case if I use over 100Gb?
Hi, I have a couple of PM accounts. Unfortunately I need to port one out and the account has a credit balance. That is, I have paid more than required. Please can you transfer those credits to my other PM account?
I was doing a number transfer from telus. My esim wont connect to a network. So i cant confirm with eversafe. Im stuck in a loop. I had hoped i could delete and start fresh. Now it wont let me reattach the esim and i have no access to my eversafe.
Hi there, I have paid for a subscription, and as soon as I paid for it I was logged out of my account and now I can not get back in. The Esim was unsuccessful at being added to my phone as my phone number did not transfer. Now I am paying for a servi...
Hello,I want to change my subscription. I found one option of 19$ in website but I cannot change it in my account. How can I change my account to that subscription? I have 27$ service right now.
Hi, I am having issues with the simcard because when I receive a call, I can not see the number of the person who is calling, I only have the message no caller ID, I put my sim on another phone to discard any set up on the phone but its having the s...
Signed up 2 days ago, 10G plan, eSIM, transported number over just fine. Texting and calling works, but the internet/apps barely work if ever. What am I doing wrong?
Hi, my credit card statement shows a charge from Dec 25 from "PUBLIC MOBILE SELF-SER" for $23.00. Could Public Mobile customer support please help me understand what this charge was?
I recently activated my plan and need more details about it. My plan states:"20GB Data within Canada, the US, and Mexico at 5G Speed."Does this mean I can use up to 20GB of data within these three countries?Also, are there any specific settings I nee...
I am part of a community group that has a cell phone through PM. The current owner of the account paid the last bill in January and suspended the account. Can I get the account ownership transferred to me? I am also a PM customer. The account is curr...
Hello! I am going to travel outside of Canada in 2 weeks. I still need to receive an SMS, so I plan to leave a physical SIMCARD to someone. How could I order a SIM card with the same number as my e-sim?Thanks
Hi,Can I purchase e-sim with the same phone number as my physical SIM card?My phone was stolen and I am trying to activate a new phone. I bought an e-sim card and looks like it has a different phone number. Does anybody knows how to buy e-SIM card wi...
