Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New PM subscriber - every time I click on a new plan to add another phone to my account. I get taken back to the current order in place for my phone activation (I'm trying to add a phone for my wife). I would also like to know if I can port our landl...
I'm travelling to Antigua tomorrow for a vacation, and was wondering if there is any way to have my # work while there?I know the 50 other options that are available via wifi & eSim .. but was specifically wondering about my number.Thanks
I tried to log into account and it's a into account
I created a ticket to port a prepaid Koodo number for my spouse 2 days ago, with no response yet. Porting my number from a monthly Koodo plan two weeks ago only took 2 minutes and it's working well. Is porting prepaid number usually this slow? My sp...
I purchased the $34.00 CAN/US plan on March 3, 2024 and still haven't received my Sim Card. I know it says 10 business days, at least tell me if it has been shipped. They have already charged it on my credit card.
I have the same Sim card in my phone, I also have the eSIM activated. I’ve responded to the texts from Rogers and the transfer seems to have been done. But ever since I did this yesterday I can now no longer make any phone calls.
Hello, I have been with PM for 6 years. I am only on the $15/month plan. My rewards with autopay, referral, and loyalty total $10/month. So every month I pay a mere $5/month plus tax.My question is, when I get switched over to the points system, what...
Hello there,I Just got a new phone Samsung S24 Ultra from India. I fo have 5G plan with public mobile. Now before I had Samsung S22 ultra which I bought it from Canada and it was getting 5G. In addition, I live in 5G coverage area. I tried everything...
With the Canada -US plan, who is the roaming partner?
So I got a text offering me 240G of data when I'm under the impression i'm on unlimited and would never need that amount anyway, in exchange for my rewards discount.Now trying to read through the comments I'll be moved to this points and may get a $1...
My credit card was expiring so i logged on to update it, then I changed my plan and i was charged twice for updating. These changes were both made on the renewal date. Can I get this money back or in a credit ?
In England for 2 days. WiFi works, but roaming options would be great. I only see U.S. options though.
Is it possible to subscribe, and either port an existing public mobile number or transfer a public mobile number after activation?My son currently has the $15, 250mb plan, however there is a promotion for $29, 20gig that is currently running.Any othe...
Does Public Mobile have an Email to SMS gateway and if so what is the address format to send an SMS from an email?
Hi, I'm new in town and a newbie when it comes to SIM cards.I'm at the final step before gaining full access to my account. I need to insert my SIM in order to receive and confirm the code sent to my selected new phone#.I mistakenly gave my local Pos...
I ordered the SIM card on March 2nd and it still hasn't come.
I’m getting spam called by numbers from North Dakota I’m located in Canada I block them everytime but they always go to voicemail and end up filling my voicemail they’re none stop up to ten times a day from many new numbers idk what to do I put my nu...
I tried to call a 310 number (310-0001 for Panago Pizza) and it says the call cannot be completed as dialled. The last time I was able to call successfully was November 2023. I noticed the issue back in December and have been meaning to post about it...
Just signed up not too long ago to the US data roaming promo plan but it's not working properly in the states. LTE + icon flashes then no data roaming network icon shows.I have data roaming on and network set to 5g auto connect.I signed up for this ...
Hi there,My email login is: under ***@***I'm still waiting for my SIM card to arrive since signing up March 4th. Also when I try to continue activation, I get a XXX error despite trying several times and in incognito mode.Help! I'm willing to switch ...
Hi,My canada-us plan started today. I made a couple calls to the US and found that instead of free US calling, the mins to US were being charged onto my add-on international calling credit. Anyone knows why?Thanks,Sam
Anyone running an Xperia 10 V.? I know it has the frequencys compatability, im wondering if any issue with the recent "cant send mms" issue thats affecting alot of customers here
Hello,I receive a "Trouble sending. Check options" error when I try and send group text messages. I receive group texts find and can send mms and sms messages to individuals fine. I have restarted my phone and reset APNs to default but cannot fix the...
How can I contact customer support agent? I need to port my number to PM. Pls help. Thanks
Almost 24 hours since activating but no service yet. Porting from Koodo
HelloOn feb 29th - i changed my plan to the - 34.00/50 g canda us plan to take effective on march 26th. Have now found out for some iit did not take and i am not the only one whom is having this issues.what is going on - said all was good when i ch...
Hello,I’m having trouble activating my eSIM. I have downloaded the app and initially tried activating my subscription on the app. I got an error and couldn’t get passed step 6 (screenshot attached). I tried using the Get Support button and contacting...
My friends and I joined you because of the benefits of your old points system. Since you guys changed the integration algorithm. My friends and I moved to other companies one after another. Because the new system is cumbersome and doesn’t offer as ma...
Update by Softech: screenshot removed
Looking for help.Can't receive text messages. Tried everything even turning on airplane mode. Can anyone help please.
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