Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I upgraded my account several months ago. I am not getting 5G service
Hi allI am traveling from Canada to Istanbul, Turkey and my phone is e sim.1) Should I get a physical sim or will e sim stay connected?2) Will my internet data and roaming/service stay or will it not work?Otherwise I may need a Fido or Telus sim card...
i made a new email account and joined the community as i lost my email i signed up to and can't remember it i can verify my account np just need someone to email me to verified it thanks
Hi, I'm trying to transfer my old number and was told to wait for a 6 diget number to be texted to me. I waited, hit the resend button and still nothing was sent. What do I do now?
I am on a plan with 40 gb of data which I do not need. I want to go down to a lower plan but need to know if voice mail and call display are still included in that plan? it's not listed in calling features so I am wondering if that is the reason w...
Hi, I signed up and never got a SIM. No one is responding to my requests for service, what am I meant to do?
Going to Florida for close to a month shortly. I have the $35, 75gb plan from Boxing Day. The plan states Data within Canada, US and Mexico. Unlimited Canada, US and Mexico wide minutes and messaging. My question is do I have to do anything to the ph...
HelloI have a PM number, it is suspended due to expired Credit card.I cant remember login, password, etc.I need help/guidance to reactivate the number,Thank you
Hello! I paid for a prepaid Public Mobile SIM and received a Koodo SIM in the mail. I have an email confirmation for the purchase of a physical public mobile SIM. The Public mobile app says SIM card not valid. are Koodo cards supposed to work for Pu...
Hello,I have an iPhone 13 and is on the 20G Canada-US-Mexico plan. I’ve have my cellular turned on, but when I’m out of wifi range, the data is not connecting. I tried turning wifi off, but still doesn’t work. The only way to have data working is ...
How do I manually port my phone number from public mobile to freedom? My SIM card was thrown out
Is anyone else having issues with the network? My issue is not being able to make or receive calls and texts. If so, how to fix the problem?
I’m currently at Public Mobile Customer, however I recently tried Lucky Mobile as my account had gotten hacked now I chosen to go back with Public Mobile and my eSIM, which is visible under my account is not working, so I currently have a paid accoun...
Signal disappeared on Iphone. Was working fine 2 hours ago, but suddenly no service.Iphone just has SOS. Replaced SIM on another unlocked phone and issue persists.Has my # been stolen? Please help.
Are calls on this plan only while in that country. For example if in the us I can only call us numbers?while in Canada can I call us and mexico numbers?tganks
I can't log into public mobile due to not being able to confirm the security code. Is there a way to receive it thru my email instead of my phone number? I can't get the code thru my phone number because I haven't been able to download the ESim yet.
I am a current subscriber. I got a new phone today. I cannot use my app to get a new esim card. Every time,I open my app, it always let me to choose plan first. I am already a subscriber. I only neet to get a new esim cardfor my phone. Please help m...
Hello, My brother had his card on my account as he knew. My brother confused himself thinking that public mobile is something else as I had told him public mobile is under Telus. He called his bank and made a complaint of these payments with Scotia a...
Hi,I just signed up with Public Mobile yesterday. I asked to transfer my old number. I am using a e sim. I was given a temporary number to use. I am still receiving calls and texts on my old number which is good. But when I look under my cellular set...
help pleasecan't complete my registration because after downloading app it won't let me create an account / keep getting an error message stating" something went wrong please try again later
All I want to know is why I'm not seeing how much data I have used in real time like I used to get it before. Right now it shows zero used. That is useless information for me. I want to know how much I used and how much is left. This is not as if it'...
after entering the voucher number i am getting error message stating unable to top up please contact customer ser
I signed up for the 6 GB data plan that costs $23/month. I want to change to the plan that has 1 GB data for $19/month. How do I do that?
Hello, I´m thinking of buying a plan Can-Mex-Usa, as I travel a lot in those 3 countries, but I want to know if that means that whenever i´m in mexico, usa or canada my line will work as if I was in Canda, local calls, data, etc or will be there addi...
I signed up to upgrade to Can-US-Mexico plan that was supposed to be activated on January 18, but it has disappeared from my account. I took the screenshot when I signed up for subscription change, because this has happened in the past, too. Can some...
When I use Firefox to logon to selfserve.publicmobile.ca I get this error message:invalid_request Missing parameter, 'client_id'It appears at eversafe.id.telus.com after entering my 2FA code.When I use Google Chrome, which I am using now, I can logon...
SIM card not supported in my iPhone 16 pro max
Hey all, i currently have an esim and am looking to get a new phone. I have already purchased a new physical sim for the new phone, but im wondering what is the best/smoothest process for this transition? Should i switch over to the physical sim whil...
I'm looking to sign up for Public Mobile because of being able to use my Canadian number outside of the country using the US/Mexico plan. I would be spending about a year in the US without returning until the following year. Will PM cancel my service...
