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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

phone down New Credit Card Won't renew plan

I keep getting an error saying it cannot process my request at this time. My phone plan is on hold and I am trying to enter my new CC# but over and over it will not accept it.The bank confirmed that the card is active and they can see Public Mobile ...

Resolved! New offer

Well, I still get to keep my present rewards if I take advantage of the new offer?

Resolved! Auto pay

Are you rewarded for automatic billing to a credit card?

How do I cancel my subscription

I am having an awful time trying to cancel my subscription. Can someone please tell me how to do this?

Resolved! Number transfer problem

I setup a new account and i transferred number from another provider however i cannot receive calls or text messages i can make calls.

Resolved! $24 4gb at 4G speed offer received.. can anyone confirm details of talk and text?

I have a $15 a mth plan with 100 mins of canada talk and unlimited text 250mb data at 3G speed currently.Looking at taking the offer that was texted to me of 4gb of data at 4G speed monthly, but there is no mention or details of talk or text and is o...

Service out for the last three days

Hi,Wondering if any of you can help me. My phones data and text and calling just stopped working 3 days ago. All I can do is wifi.... ive submitted a ticket to customer service, and received no response at all. I've tried to resubmit, and I get an er...

Resolved! 24$ for 4GB data at 4G speed - Monthly rewards vs points program - forced switch?

I received this offer a few days ago. It ends tommorow on Jan 14th.I have been with public for 6 yrs and have been on their monthly rewards program and have 8$ off each month towards my current $15 a month basic plan. I am considering doing this offe...

cannot update card, it always says cannot submit

card info changed, trying to update in my account and will not accept the info, what can i do?

Subscription

How do I subscribe to promotions, I unsubscribe a few months ago and wanted to subscribe back for promotions .Can someone please help. Thanks in advance.

Data traffic

Hi Team.I have a problem with my mobile data traffic. My cellphone Realne 6 , model RMX2001. I came with IT from Ukrainie. When I się wi-fi no problem with internet, when I put public mobile sim card to telephones of my Canadian friends, data traffi...

Dropped calls

Occasionally the call drops when we answer our calls, or even worse says the number is no longer in service.

24$ deal ?

I've been with public over 6-7 years how come I don't get these offer's ???? Don't get me wrong I love public and will never leave. Just would be nice for people that bein with public more then 5 years to get a perk ... Like (ex) one year I got fre...

Resolved! When do add-ons start?

Hello:I want to add-on the USA talk/text packages for a trip to the US next week. When do the 15 days start -- the day I add the add-on -- or the day the add-on links to a US network?Thanks!

no longer receiving payment alert texts from PM

Has Public Mobile stopped sending automated text alerts when an auto payment is made and your montly plan had been renewed? I haven't had one for many months now, and it was a useful reminder. I'm still getting the texts about offers and complaints p...

$24 for 4 GB is being offered to some existing customers

Hi, I'd like the offer of 4GB of data for $24 on the homepage. My mother was offered this deal via text today as an existing Public Mobile customer and I was not. Not really fair as a loyal customer.

Unlock my Samsung S6 to use abroad

Does anyone know how to unlock a S6 Samsung, So We can travel abroad.

over payment and discrepancies

HiThe payment history on Public Mobile don't add up with my credit card payments!I am frustrated because I want to talk to a human to explain the difference, can't even submit a ticket (yes, I cleared all data and and and), I am very tempted to switc...

Cannot receive calls,can only make calls with my number

Do I need Canadian ID to subscribe?

I'm Itlalian

Problem transferring number from bell to public mobile esim

Hii am with bell and physical sim, during process to transfer to esim public mobile I got an error and not sure what to do? No way to reach customer service or get help

Wrong number

您好，当我的电话响起时，人们会收到其他号码，而不是我的原始号码。当人们打电话给我时，我无法得到接待。这是怎么回事？请帮帮我，非常感谢

Plan didn’t renew

My plan didn’t renew with auto payments. It doesn’t show as expired online but I can’t call out or in. Plan expires today

Resolved! Invoice

In order to file taxes I need invoices from January to December 2023

Resolved! Billing cycle

I joined public mobile, I was charged the first monthly payment right away, (jan 12 $34.00)in the payment section it says next payment is due Feb 11. Didn’t that first payment cover this month or are we pre paying for the month ahead ? I’m confused a...

Upgrading A Plan with Add-Ons and the Old Reward System

Hello Everyone,I have the $15 plan paying 30 days. Public Mobile sent me a text for a plan upgrade that charges every 90 days. I am still on the old reward system and I have add-ons. If I upgrade do I lose the rewards and/or the add-ons?Thank You

Don’t received sim card

It’s been more than 10 days

Mms not working tried everything

I have tried resetting my phone, taking sim out, checked my MMS settings… Switch is on and APN settings are correct… my plan includes it… I have compared my phone to my daughters phone that sends and receives messages just fine and they are sent to t...

I haven't gotten my SIM card yet

Neither I can track my delivery, nor I can activate my sim cardwhat should I do?

Day trip to US

I’m traveling to the US for only a day trip. Is there an add-on option for just 1day of talk text and data? Like when I cross the border will I get a notification and option to add something on?