Porting prepaid Koodo number

[WRP]

I created a ticket to port a prepaid Koodo number for my spouse 2 days ago, with no response yet.  Porting my number from a monthly Koodo plan two weeks ago only took 2 minutes and it's working well. Is porting prepaid number usually this slow? My spouses Koodo account is set to top up tomorrow. 

[WRP]

This has been resolved now. I had activated the account by putting the Sim card in a spare phone, under my wife's name and email. But that phone did not have her email account on it. The responses from PM were going to her Koodo phone which didn't have the PM app installed yet. Once I added her email to the old phone, I got the responses from PM support and the port was done quickly. I moved the PM Sim to her Koodo phone, restarted it and it's working well now on the PM network, as is my phone. 

[softech]

@WRP they usually reply the same day, please keep checking the Community inbox 

[WRP]

I created a second, follow up ticket last night but have had no response to that one either. 

[softech]

@WRP 

did you check the community inbox for their reply?? https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

since it has been 2 days, better to open ticket tagain. Please open via Charbot for quicker response:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[WRP]

Thank you, I'll keep an eye on that. 

[Handy1]

@WRP 

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage