Community

Any charges will occur when I switch to another pubilc plan

Just want to swith from $29 / 5G  to the $19 / 1G,  will be any additonal charges? Or  wait till the beginning date of the next payment cycle?Thanks! 

SMS problem!

I don't get SMS from foreign country from particular number. Public Mobile get them but I don't get them on my my phone.

ALL SUBSCRIPTION PLANS NOT AVAILABLE TO ME

I do not need data because I use a flip phone. I click "subscriptions" at the bottom of the page and it lets me see a $19 plan. But instead of letting me subscribe it asks me to log in, even though I was already logged in.When I click the "log in" bu...

Using rewards

Hello,I have 24.2 points. The item I wish to purchase costs 25 points in the catalogue. My question is can I use my 24.2 points towards an item that costs 25 points? Thank you Lauren

verification code sent to new number but no signal

Hello, I recently subscribed to a plan and purchased a SIM card. Before inserting the card, I logged in and selected a new number. However, after inserting the SIM card, I had no signal. Upon logging in, I was prompted to CONFIRM YOUR IDENTITY, and a...

Wrong phone number

I mistakenly put a wrong digit in my phone number to port! How do I remedy this?

Bill Statement

Hi, May I know how I can get the bill statement for Public Mobile? Also, I plan to change the Canada charge card to my USA card, but I cannot type the USA address, in this case, may I just randomly type a Canadian Zipcode?

Phone service down and cant login

Hi,My phone service stopped working all of a sudden midday. I paid my last bill so not sure why it is not working. Also, when i tried to login to check the status of my account it says "Unauthorized - For security reasons, we couldn't log you in at t...

Compatibility

Can I enroll with public mobile even if my phone  is not 5g compatible?

Canada US Mexico subscription

Hi I am unable to make or receive calls while in the US.

Lost phone, what steps to get same number ?

 Hello, I have lost my phone and have another phone I can use. What do I need to do to get it set up on my lost phone number?

My phone # is not working after canceling koodo

$35 Canada US Mexico plan

It seems that Public is now not really offering plans that are lower than your current plan. I currently have 50GB $35 Can-US Plan and would like to get the Can-US-Mexico 50GB $35 Plan that seems to be out there. However in my account I only see the ...

Automatic top up charge

I just saw that I’ve been charged a $30 automatic top up – what is that?

Transfer a number from koodo

I have tried to activate my esim and when I log into the app it tells me to get support, but I can't get back to trying to activate the e-sim. 

SIM card delivery delay

I ordered my SIM card over a week ago...how do I cancel the order and get a refund so I can just go to a local store and pick one up?

1 before area code when calling

I sometimes have to put a 1 before the area code when calling and sometimes I just don't have to. (For the same number that is a local number). May I know why this is? Sorry if this is a silly question, I just recently subscribed.

Number transfer failure; charged for another month from old carrier

I requested number transfer last month. When a number is ported from old carrier, the old carrier should automatically cancel the contract.Apparently, the porting request from public mobile to my old carrier didn't go through, and I was charged for a...

Landline phone transfer to cell phone

trying to transfer my landline phone number (xxxxxxxxxxxxxxxxxxx) to my cell phone (xxxxxxxxxxxxxxxxxxxx) unable to navigateto my account as I cannot see it in the sign in page 

Changed my eSIM during outage window not activating

I bought a new eSIM on a new device in order to use my existing phone number on the new device, but now I see it won’t activate. It is just hung in activating. is this because of the outage window? How do I fix this?

Reward Points

Hi Public Mobile,Recently redeemed 500 talk minutes for $5.00 from my reward points, when looking at my payment history this $5 has been deducted from my balance of $30.00 I had, would you please explain why?Thanks,Ariana

ADDRESS

How can I change my address

4g plans just got more expensive?

Any reason for this sudden change?