Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello!I am trying to transfer my existing number from a pixel 6 pro phone using e-sim from Koodo. I used the public mobile app and entered my IMEI but after spinning for a while, it is stuck on SUBSCRIPTION NOT ACTIVATED contact support screen. Pleas...
i recently went to the usa, and added talk and text and then data...i think it was around $35 or so for the add ons for 15 days.....I could not text or call anyone while i was there for 4 days.... in fact the only phone i could text and call wAS ano...
Can anyone help? I have spent this morning trying to log into my account using Eversafe ID. It keeps going back to the same page and I cannot get past the option of either "activate subscription" or "login". Can someone tag a CS agent. Thanks!
Account is locked and there is no way to unlock it. Tried resetting the password just then just keep going around in circles telling me that my account is locked. I also dont know my pin. @CS_Agent
I have set up a new account.Activated the account. Ported over my telus # and nothing. It has been over 24 hours.Yes I have confirmed with Telus that my number has been released.The problem is with Public Mobile but I can't get the BOT to understand ...
I m on $39 20GB plan and ran out of my data today (within 20 days). I m very light data user and never go over 5gig in the past 5 years since I was with Fido.I just logged into my account and noticed, every morning between 12am - 1230am It showing me...
Where and how do I find my Public Mobile account number?
Last year I had LOTS of problem with US roaming -- something related to G3 Is this still a problem?
I have purchased a Canadian / US plan. I have been in the US since 24th Oct. I can receive data but have been unable to make or receive phone calls. I do have a 5 G phone. I tried to issue a ticket but get an error each time. Can somebody please help...
I have been charged on my credit card for 4 months and I don't have a plan - there seems no way to contact public mobile o resolve this. My credit card has been cancelled so the payments will not continue. I am telling others about this with a hope...
My experience:Went to the websiteselected a planselected esimcredit card charged!error with account creation and now no service!forced to click a link to get help; left on a random page with no direction on where to goOff to a terrible start. The pre...
Have tried to get the app to accept my address, but no go and cannot seem to get any help. HELP
I have 273 international ld minutes yet cannot make a call to Egypt. Can someone help please?
Hi,I would like to transfer my old phone to another person who will stay subscribed with PM and I will subscribe my new phone with PM. What is the best way to do that? Thanksfoffe
Hi there, New user here. My new sim card doesn't seem to have registered on the network, however it's asking me to Text verify for full access. How would I received text if the card isn't work. Also, not when I enter the app, it's asking me to v...
Ever since switching to public mobile and using an eSIM I have not been able to receive incoming calls. Others are telling me my calls are going straight to voicemail.
Submit a service ticket sends me to 404 page.Message to CS_Agent results in http error.
Looking for clarification. I was just looking at all the current plans available. They all say whatever the price/ month. Is that correct, or is it still really per 30 days even when a month may be 31 days or in the case of February 28 or 29 days ?
I had reservations about coming over to Public Mobile because I heard that many people have issues and that tech support is a joke. Now I am one of those people.I got an esim and have QR code in my email. Every time I scan, it fails and tells me to c...
Back in June I started having an issue with my phone where my call would disconnect if there was nobody on the other end. The call would disconnect after 5/6 rings. I was able to use a different phone and did not have the issue. I was able to get ...
International add on not working even though i have only used 1.2% of the 300 min available.
Hi All, Anyone notice the Community is reeeeeallly slow today? Clicking on any page or posting a reply could take as many as 10 - 15 seconds for it to load. Just me or everyone too?
Hi, my current subscription renewal shows this message. "Subscription will renew on Nov 27, 2023." In case I cancel the subscription on Nov 26, 2023 I hope I still have till Nov 27, 2023 11:59 PM EST (midnight) to port out my
Hi all, I'm new here.Just want to buy a plan and use it immediately. There is a pick sim link at the bottom, it shows a map and locations, but nothing happens after picking a location. My question is how to order online and pick up a sim card at a ne...
I just purchased 3GB of Data as an 'Add On'.When I browse my Overview Screen it says for the 3GB of data there are 31 days left.What does this mean? Do I have to use the 3GB within 31 days?Thanks
I just subscriped to Public Mobile about 3 days ago. My e-sim has stopped working. So i would like to go to Telus and pick up a physical sim at Markville Mall Markham.
Hello,Noticed from other threads that this is a recurring problem. My friend just started activating a phone number with publicmobile and entered my referral code but she didnt receive no $10. Tried creating a ticket but the site just says 404, nothi...
I purchased the Canada - U.S. plans for our travels for our 2 phones and they are TERRIBLE unless you are in a city. They don’t work at all so far in most of the areas that we have been in. (North Carolina, Tennessee, Pennsylvania). Iphone 13mini & ...
I used some links given to me from the personal one on one tech support to try to get my voicemail to come on, now after 10 rings it goes to someone else's voicemail?
the phone number which I have been using for the past 2 years apparently has someone else using it right now. My mom called me and told me that someone else keeps answering my phone, and after some checking myself, i no longer get phone number verifi...
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