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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Canada US Mexico subscription

Hi I am unable to make or receive calls while in the US.

Lost phone, what steps to get same number ?

Hello, I have lost my phone and have another phone I can use. What do I need to do to get it set up on my lost phone number?

My phone # is not working after canceling koodo

$35 Canada US Mexico plan

It seems that Public is now not really offering plans that are lower than your current plan. I currently have 50GB $35 Can-US Plan and would like to get the Can-US-Mexico 50GB $35 Plan that seems to be out there. However in my account I only see the ...

Automatic top up charge

I just saw that I’ve been charged a $30 automatic top up – what is that?

Transfer a number from koodo

I have tried to activate my esim and when I log into the app it tells me to get support, but I can't get back to trying to activate the e-sim.

SIM card delivery delay

I ordered my SIM card over a week ago...how do I cancel the order and get a refund so I can just go to a local store and pick one up?

1 before area code when calling

I sometimes have to put a 1 before the area code when calling and sometimes I just don't have to. (For the same number that is a local number). May I know why this is? Sorry if this is a silly question, I just recently subscribed.

Resolved! Charges for a pay-as-you-go deactivated number

I used to have a pay-as-you-go plan for $16/month that I deactivated back in Feb. 2024. In November 2024, I started getting charged $40 each month by Public Mobile even though I don’t have a plan anymore. Also, these charges are on a credit card that...

Number transfer failure; charged for another month from old carrier

I requested number transfer last month. When a number is ported from old carrier, the old carrier should automatically cancel the contract.Apparently, the porting request from public mobile to my old carrier didn't go through, and I was charged for a...

Landline phone transfer to cell phone

trying to transfer my landline phone number (xxxxxxxxxxxxxxxxxxx) to my cell phone (xxxxxxxxxxxxxxxxxxxx) unable to navigateto my account as I cannot see it in the sign in page

Resolved! Public Community Points

I heard that you can earn 20 points per month just by chatting in the community and asking questions. Do the points vary or can every earn 20 and how will you know? I just want to know more details

Resolved! Travelling outside my service zone.

Hi there,I am travelling and planning to use an e-SIM for my data coverage. My current plan is US/Canada. Do I need to do anything to prevent unexpected charges from Public Mobile? I understand that I will not be able to receive or take calls. If som...

Changed my eSIM during outage window not activating

I bought a new eSIM on a new device in order to use my existing phone number on the new device, but now I see it won’t activate. It is just hung in activating. is this because of the outage window? How do I fix this?

Reward Points

Hi Public Mobile,Recently redeemed 500 talk minutes for $5.00 from my reward points, when looking at my payment history this $5 has been deducted from my balance of $30.00 I had, would you please explain why?Thanks,Ariana

ADDRESS

How can I change my address

Resolved! Hotspot

I've been having issues with my hotspot, I turn it on and can connect my iPad to it, but when I go to use the Internet on my iPad it says "safari can't open the page because the servers can't be found" I've been having this issue for a long time. If ...

4g plans just got more expensive?

Any reason for this sudden change?

Resolved! customer support agent?

Hi how do I message a customer support agent on here? The tickets rarely work and I keep timing out and getting logged out. Basicly I thought I cancelled then it said payment failed then I decided now to reactivate my public mobile number and end up ...

OnePlus 13r Canada MMS not sending

My MMS messaging is not sending MMS outwards. I checked my imei and it said it is not being supported. Curious if this is the cause the imei is not supported? I checked the APN settings and they match. Thanks in advance

Messages

Hello, I am overseas, in SE Asia, and I am keeping my account active by paying my monthly bill. My question is: When I return home in a few months will I be able to see any text messages that were sent to me while I have been away?Thank you

Resolved! Data connection

I am having problems with consistent data connections on Canadian us Mexican plan

I subscribed a 5G plan however I never got 5G speed since.

I subscribed a 5G plan however I never got 5G speed since. it's LTE with 20~30MB/s only.

Coverage

Hello Fellow PMobilerscan any let us know if there is coverage on the Big Island of Hawaii?it says No when placing the zip code in.but we did have it although very spotty!I don’t want to pay and then have to beg for a refund :-). Thank you

I can't pay for the BILL!!!

As you can see in the picture, I cant pay the bill. The plan will end in today, but I cant pay. What should I do?

Entered incorrect phone number during activation

I entered the incorrect phone number while I was activating my sim card. It now ask me for a six digit code to enter but it is being sent to an incorrect phone number. How can I change this, I cannot get into the account to fix it.

Resolved! cannot send and download mms message

Since I subscribed to public mobile from about a month ago, I was not able to send and download mms messages. Before I moved here, it was all fine with other carriers. I checked apn settings and it was correct. I also checked mms setting of my phone ...

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