05-07-2022 04:04 PM
When I try to create my account with my public mobile number I get sent a verification number and when I type it in I just keep getting sent another. I have tried using a different browser and this issue keeps happening
Solved! Go to Solution.
05-07-2022 07:49 PM
@julijeli did you activate the account in store? If yes, then your PM Self-serve account still needs to be setup.
I suggest to open a ticket with CS Agent and ask them to check or assist in this case since you still cannot receive the code. Send a private message to CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
05-07-2022 04:17 PM
Did you follow proper new account activation?
Or you already have PM service but only need to create self-serving account?
05-07-2022 04:15 PM
it still does not work
05-07-2022 04:14 PM
@julijeli that is like a loop...can you try opening a tab in incognito mode? Or try using a totally different device?
Also, just checking have you activated a Public Mobile SIM card, so you have a PUblic mobile number now?..although, i guess you couldn't get the verification number sent to your number if you were not.
If issues persist, submit a ticket to CSA for assistance to help set up your account.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
05-07-2022 04:12 PM
@julijeli wrote:When I try to create my account with my public mobile number I get sent a verification number and when I type it in I just keep getting sent another. I have tried using a different browser and this issue keeps happening
05-07-2022 04:12 PM
Can you try clearing your browser cache/ history and then open a new window in incognito. Use chrome.