Number not moved over from Rogers

[Shelley_Miller]

I called Rogers today and they said my number is still active with them. I switch to PM 2 days ago. Who can help me get this resolved. Rogers said to talk to public mobile 

[BKNS27]

@Shelley_Miller 

Common mistake with new members not leaving the old SIM in their phone and replying to the text with YES within the 90 minute window!

You need to put the Rogers SIM in your phone since it is still working and contact a CS_Agent to restart the porting process for you and WAIT for the text then reply with YES.

The Rogers SIM will continue to work for about 1 hour until porting is completed then power off the phone and switch to the PM SIM.

Welcome to PM!

[softech · Accepted solution]

@Shelley_Miller you still have the Rogers Sim??

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed