Phone number transfer from Rogers didn't work

[ame_s]

I followed all the steps, responded 'yes' to the validation text message, and my number has not transfered from Rogers and Public has assigned me a new number. I would like my old number back. My Rogers sim is still in my phone but not active and I installed a public esim which is active. 

[Phil_Adelphus]

@ame_s  You can open a ticket with Public Mobile customer service at the chat icon bottom right of this page.  If it doesn't work for you then send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right of this page, or tap your avatar right of the bell for Messages.

[ame_s]

I rebooted my device yesterday and nothing changed. Turning airplane mode on and off just got rid of the Rogers sim option in my settings. I called the number and they said there is no transfer request for my number. 

The public mobile app has my old phone number there, but my actual phone setting show the new one public gave me, which I don't want.

[Phil_Adelphus]

@ame_s   Maybe also take the Rogers sim out of the phone before re-starting it.

[HALIMACS]

@ame_s 

If you received the port authorization request, replied yes, and your Rogers account is closed, then the port likely occurred.

Try rebooting your device, or toggling airplane mode on & off.

Does that get things going?

If not, call the number in this article:

Public Mobile/Koodo porting assistance number

Don't get caught off-guard by the reference to Koodo.  Public Mobile and Koodo share the same porting assistance group.