Overpayment

[Mikehole]

I tried to open a ticket but all I get is an error and cannot open one.  How can I contact someone to get this fixed?

[Mikehole]

That seems criminal. I wouldn't have picked change now if I knew it would forfeit what I still had. What a slimy company 

[softech · Accepted solution]

@Mikehole   did you plan Change Plan Now or Change on Renewal Date?

If you picked Change plan now, PM will charge you the new plan amount immediately.  Unused days of the old plan will be forfeited and no partial refund

[Mikehole]

Yes, over a month ago. Thought maybe it would reflect in my account the following month

[dust2dust]

So you did an immediate plan change. How long ago?

[Mikehole]

An overpayment due to switching plans, without it showing as Available Funds. I'll try the PM route. Thank you 

[softech]

@Mikehole 

was it duplicated charge? any chance it is a pending charge?

If it is overpayment, would the extra sitting as Available Fund on My Account?  If so, you can let it stay there and it will be used towards next renewal

However, if you want to check with support, please message them directly by messaging them here:

            https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[dust2dust]

Do you see the overpayment in your balance?

Contact support if not.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437