overpayment

[Tonechka0504]

Hello!

Yesterday I registered a number with an eSIM, but then I decided to order a SIM card for $10.50, after ... when I checked my account and saw, the public mobile charged me $10.50 - 6 times!!! How can I cancel this transaction?

[hairbag1]

@Tonechka0504 

Click the orange chat bubble on lower right side of page...if you run into problem, you can use this link to dm Customer Support to request refund or best to request credit to your new account...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

ask PM to check again and issue refund if that is the case

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage