Can't hear anything during call on both ends

[Wessonation22]

When making a phone call I cannot hear anybody on the other end of the call and they can't hear me on my end of the call why is this and what can I do to fix this issue.

[hTideGnow]

HI @Wessonation22 

did you try setting 3G Only on your phone

and maybe it is device problem? try using a wired or bluetooth headphone

Try using another phone for your pm sim card

and you had no problem before ? just started? 

[BKNS27]

@Wessonation22 

Test the phone with headphones and see if this works or same issues.

If the headphones works, it could be the speakers on the phone.

If it doesn't work, it could be a hardware issue.

You can bring it into a cell repair to confirm.

[Hollister]

@Wessonation22 

Try the following: reboot phone, reset network settings, reinstall SIM card, set preferred network to 3G on your phone, try SIM card in another unlocked phone.

If still issues contact an agent.

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