PM will not process my payment

[Jacksprat12]

Been on auto payment,  credit card is fine, contacted credit card company,  they said everything is good on there end and tgat no attempt has been made by Public mobile.   I went in checked info, even redid it.  No avail.   I have no phone now.  Tried to put in a ticket,  got 404 message.  What now!,,,

[AK32]

The only time this happened to me is when my credit card expiry date was approaching, once i updated it was fine. If all your info is up to date and okay, i would try contacting a public mobile support agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

You can open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)