Can't get into my account

[Brendan1010]

I am locked out of my account. Every time I try to reset the password the site glitches and tells me that I have made too many log in attempts and to try again in 1 hour. I have waited 1 hour, 3 hours, weeks, it makes no difference. I don't even try to attempt the password, I go right to the reset and it still locks me out. 

How do I regain access to my account? 

[Johnmm1]

Same - tried waiting hours even week or more. Always get "Exceeded tegh number of log-in attempts. Pelase try again in 1 hour". Cna you just fix my account - i never want to see this message again. Been trying to get in for weeks now. Posting from wife's login. My account is john.morrison@gmail.com

[hTideGnow]

hi @Brendan1010 

wait an hour and try again using incognito/private/secret mode on your browser

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437