Inactive email

[jlalond2]

Email used to set up account is inactive. Need to change payment info and can't log in!  What do I do?  Simon is USELESS for this request.

[BKNS27]

@jlalond2 

You can still use your inactive email and password then have the 2FA code sent by text to access your active account.

[computergeek541]

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@jlalond2 wrote:

Email used to set up account is inactive. Need to change payment info and can't log in!  What do I do?  Simon is USELESS for this request.

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When it comes to changing the e-mail addres, please go back to SIMon and when there, type "change self serve e-mail address".

[softech]

@jlalond2 only PM support will be able to help to change email address used on My Account.  Please open a Forgot Password type of ticket as follow:

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there