05-04-2023 05:39 PM
Email used to set up account is inactive. Need to change payment info and can't log in! What do I do? Simon is USELESS for this request.
05-04-2023 07:51 PM
You can still use your inactive email and password then have the 2FA code sent by text to access your active account.
05-04-2023 05:53 PM
@jlalond2 wrote:Email used to set up account is inactive. Need to change payment info and can't log in! What do I do? Simon is USELESS for this request.
When it comes to changing the e-mail addres, please go back to SIMon and when there, type "change self serve e-mail address".
05-04-2023 05:43 PM
@jlalond2 only PM support will be able to help to change email address used on My Account. Please open a Forgot Password type of ticket as follow:
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there