Help!!

[Rich95]

Account is deactivated or suspended because of failed payment but I can't login to change my plan. I never received the email to authenticate and can't receive sms. Please help!!! 

[BKNS27]

@Rich95 

If your account is suspended, you can only send the 2FA code by email.

Clear the cache on your browser and go incognito on a laptop or desktop computer.

Sometimes it takes two try to get the code.