Porting is stuck, lots of missed calls and texts

[Jwheeringa]

it's been over 24 hours and I don't receive texts from anyone outside of the network (other PM phones etc)  as far as I know...plus those confirmation code numbers arn't getting to me.  

[Deep8174]

One thing people might not realize if they have an iPhone is that with the eSIM transfer, the iPhone turns off the other “line”. If you keep both active during the porting process it will work. For example in settings, “cellular”. Ensure you keep both networks “on” until the port process completes. You’ll be able to receive calls and texts from both “lines” until your previous provider switches the network off for you. 

[Asif_Kachra]

can you send me the number to please, i am in limbo with my porting

[computergeek541]

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@fixin wrote:

@Jwheeringa - try your old sim, if it works, go to here: Messages

If not, contact CS_Agent here: 

⬇️Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages 

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Please note that all tickets need to be submitted by either using the chatbot or by using the support section of the Public Mobile app.

[softech]

@Jwheeringa sound like the porting was not don't and hence you are not receiving calls and text, including the 2FA text.

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[fixin]

@Jwheeringa - try your old sim, if it works, go to here: Messages

If not, contact CS_Agent here: 

⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages