Community

mekola · ‎12-22-2023

Hey i need to trnsef my numba from koodo prepaid

Handy1 · ‎12-22-2023

@BKNS27 Physical SIM cards are free right now for new activations

BKNS27 · ‎12-22-2023

You need a SIM first before porting over to PM. They are $10 at a Telus/Koodo/Monile Klinik or $4.99 at Amazon but there are rumours they will be free on Boxing Day.

HALIMACS · ‎12-22-2023

@mekola

did you try searching the “get help” section, there’s an article dedicated to that (near the bottom, it specifically discusses porting from Koodo prepaid)

https://www.publicmobile.ca/en/ns/get-help/articles/transfer-your-number

Sansan · ‎12-22-2023

If you haven't done so yet, go on the website and pick a plan. Great offers on there. Download the public mobile app to your phone and activate the plan. Once you are done doing that, contact the below for the rest of the transfer of you numba.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Andy85 · ‎12-22-2023

Hi @mekola

The transfer from Koodo to Public Mobile is a little tricky and usually requires extra assistance.

If your Koodo service was pre-paid, you need to contact the customer service team to transfer your number once you have created an account with temporary phone number. Here is the link to write to them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time. (Little envelope icon on the top-right of this page).

If post-paid you will need to contact the Porting team for assistance. They will re-trigger the porting request for you and fill in any gaps. I’ll send you the porting team number via private message. You will find the number in your community inbox shortly using this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage