Wrong Shipping Address

[malismaili]

Hi, can you update my shipping address my SIM card will get delivered to? The one I used on sign-up was wrong.

[hTideGnow]

HI @malismaili did you order from within My Account?

Anyway, submit ticket with agent now and they should be able to help and update the address

[malismaili]

Thanks, the website wouldn't allow me to use my address and defaulted to a keyword in a random address and never gave me a chance to confirm it before final submission. 

[Handy1]

@malismaili  You can try to contact support to update it hasn’t already left the warehouse . Or you can call around to local Koodo Telus store to pick one up instead or order from

amazon and ask support to refund you for cost of SIM card . Also if your phone is eSIM compatible they are free on activation also 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Andy85]

Hi @malismaili,

You can reach out to Customer service to see if they can intercept the Sim card in time. You can write to them by using the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time. (Little envelope icon on the top-right of this page). 

If it is too late and you are unable to retrieve the SIM card that was sent to the incorrect address, you can always order another SIM card the following ways to not cause further delays:

1. You can order a Physical SIM directly from the Public Mobile website! You can have the card delivered straight to your address!
2. You can order a Physical SIM directly from Amazon! Shipping time tends to be quicker with Amazon.
3. You can order an eSIM (electronic SIM) directly from the Public Mobile App and start using it right away.
4. You can pick up a physical SIM card from a nearby store. To find out which stores near you sell physical SIM cards, you can go to https://www.publicmobile.ca/en/qc/pick-up-SIM and enter our postal code. The site will then suggest you stores closest to you that sell SIM cards.

[hTideGnow]

Hi @malismaili 

Talk to CS agent quickly and hope you can still stop it before the sim card is shipped

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437