New subscriber and new plan launches Boxing Day

[Mpcameron]

New subscriber as of December 24, 2023. Took advantage of the Boxing day deal 40GB for $34. Go online yesterday and see it's now 50GB for $34 new subscribers only. I thought I had the Boxing day deal and it changed. Very disappointing. Wondering if there is anything PM can do to help.

[Junya]

So you paid $39.10 for the 40gb plan too? Then another $39.10 within the same month? 😥

[d_]

I'm thinking this is going to be my way to remedy the situation. 

https://www.freedommobile.ca/en-CA

[d_]

Check out this deal from Freedom Mobile. 

https://www.freedommobile.ca/en-CA

[Handy1]

@dcchan22  No sorry you would need to port original PM number out to new provider and port it back into PM on the newly created PM account  to keep phone number 

[dcchan22]

Is is possible to port a number from one account to another, both within PM?

[HALIMACS]

Well that's a kick in the @$$ for sure @Mpcameron 

You can either ask the customer support agents to change it for you -OR- go into your self-serve and select the desired plan (if it's displaying for you there) and plan a change for the next renewal.

[Cheetah24]

@Mpcameron: Since you joined very recently I would send a message to the service agent https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  to see if you can get a plan change. You have nothing to lose (no rewards etc) as you joined a couple of days ago so I think it's always better to ask if they can do this.

[jontrac]

Unfortunately, it’s only for new subscribers and there’s nothing we can do. Hopefully, PM will consider offering this plan to existing customers sometime today.

[Handy1]

@Mpcameron  It is disappointing indeed . I too saw this and unfortunately it’s only for new activations not existing customers . So I had to create a new account with new email to get this plan also