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Unable to activate eSIM

Husky0506
Great Neighbour / Super Voisin
  • I got the error unable to activate the eSIM on my iPhone 13 today. I just made the switch today but the free eSIM didn't work. Then I tried to get another eSIM but need to pay $5.60 for the new eSIM. How to get the refund on this eSIM since the free one wasn't working but the new purchased eSIM is working fine.
2 REPLIES 2

AnnaSwong
Good Citizen / Bon Citoyen

Does it work when you buy another eSIM? is the process easy to do. I switched over to PM yesterday, while I was waiting , a message said eSim is not activated.

Handy1
Mayor / Maire

@Husky0506  Please submit ticket with support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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