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Account lock up

AngxiaoZhao
Great Neighbour / Super Voisin

Hi My other account got locked up and I try to rest the password but it still shows the account locked up. Can u unlock it for me so i can reset my password and get in to my account

2 REPLIES 2

Handy1
Mayor / Maire

@AngxiaoZhao  Please submit ticket with support to get straightened out. , and re gain access to your account 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

HALIMACS
Mayor / Maire

You'll likely need the customer support agents to remedy this @AngxiaoZhao 

To contact a Customer Support Agent, send a private message to them by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

 The other option is to wait, or try a private or incognito tab after clearing system cache and cookies... but even that sometimes doesn't work in this case.

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