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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53101 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61160 Views
  • 186 replies
  • 31 Bravos

Resolved! Trouble Porting a Number

@CS_AgentThe link to submit a ticket isnt working and the chatbot said to use this method.I want to transfer a number from a VOIP service.Account activation is asking to "Confirm for full access".Thesaasks for a 6 digit code has been sent to the numb...

EricAnnice by • Great Neighbour / Super Voisin
  • 1276 Views
  • 7 replies
  • 0 Bravos

Number transfer issue

While transferring my number over from my previous service provider I never received phone service from public mobile. Now I am without service from either provider. It's been approx 24hrs and is on a mobile device. Cannot find away to contact a publ...

Trentaroonie by • Good Citizen / Bon Citoyen
  • 1072 Views
  • 9 replies
  • 0 Bravos

Problem with Daughter's Account needs Immediate Attention

My daughter's credit card payment info is now outdated due to being unable to access her account in that when she registered an email address was used that is now no longer valid.  This has made it impossible to access her info in order to insert an ...

Bebrew by • Great Neighbour / Super Voisin
  • 402 Views
  • 2 replies
  • 0 Bravos

Payment

I need human support as my payment vouchers are not working 

Sparky1959 by • Great Neighbour / Super Voisin
  • 367 Views
  • 2 replies
  • 0 Bravos

can not make call

can not make call . and have messege data is not avaiable 

Ballie by • Good Citizen / Bon Citoyen
  • 667 Views
  • 3 replies
  • 0 Bravos

Previous Community Account Recovered

I am happy to say that my previous community account has now ben linked to my profile.Thanks to @CS_Agent for the help. I can bring more happier.Thanks.

Kriz by • Good Citizen / Bon Citoyen
  • 701 Views
  • 4 replies
  • 1 Bravos

Payment

Payment vouchers will not work,I need actual human customer support.

Sparky1959 by • Great Neighbour / Super Voisin
  • 491 Views
  • 3 replies
  • 0 Bravos

2FA "Secured by EverSafe™"

Hey y'all,I noticed today that Public Mobile has a terrible, new makeover? Sorry, but the new look doesn't get uglier than this. We'll talk about that some other time...So, my phone number is currently suspended but not deactivated. I've been skippin...

MOOLAH by • Good Citizen / Bon Citoyen
  • 1590 Views
  • 5 replies
  • 1 Bravos

Customer Support Agent

I really need to communicate with an actual customer support agent rather than a chatbot or the community page. How do I do this?Signed Very Frustrated!!!

tjfluet by • Great Neighbour / Super Voisin
  • 542 Views
  • 4 replies
  • 0 Bravos

cell phone is not working

hi , I have messes that not data availble and i can not receive or make phone call .

Ballie by • Good Citizen / Bon Citoyen
  • 434 Views
  • 2 replies
  • 0 Bravos

Get back on account.

my wife and i both had accounts. i payed for both with my mastercard through the auto pay. My card was hacked so had to get a new one. Changed  my account to the new card but forgot to change hers. wile i as in Central america they cancelled her acco...

jimven1 by • Good Citizen / Bon Citoyen
  • 1821 Views
  • 16 replies
  • 0 Bravos

Resolved! 5g not working and I have 5g coverage and 5g phone

Hi. I have subscribed to a 5g plan and I am well within the coverage area in my city. (Sault Ste. Marie) Iam using a S21 ultra which is 5g compatible. Why will it not connect to the 5g network? I have tried to alter settings in netmonitor and also cr...

Johngotlit by • Good Citizen / Bon Citoyen
  • 5897 Views
  • 16 replies
  • 3 Bravos

No service after number transfer

Hi,I recently became a public mobile customer and transferred my number. It’s been longer than 5 hours but my phone still says i have no service. When i check on the app it shows that my number was successfully transferred so i think there was an iss...

Mb797 by • Good Citizen / Bon Citoyen
  • 1495 Views
  • 9 replies
  • 0 Bravos

Resolved! Autopay with someone else's credit card?

Hey Community,I'd like to know if it's possible for me to put a credit card on my account to autopay that isn't in my name. Or do the account holder name and the credit card name need to be the same?On a related note, is it possible for one account t...

AP601 by • Great Neighbour / Super Voisin
  • 816 Views
  • 3 replies
  • 1 Bravos

Resolved! 45/mos 20 gb 4g to 39/mos

So this seems too good to be true, why would I not switch and save 4 per month.Am I missing something about it

rodbe by • Good Citizen / Bon Citoyen
  • 1473 Views
  • 8 replies
  • 1 Bravos

Hotspot

I've tried to setup a personal hotspot using an iphone 11. I can see the iphone on my laptop and have even connected my iphone to my laptop but am not able to get a connection. I have more than enough data so that's not the issue. My APN is sp.mb.com...

flipper26 by • Good Citizen / Bon Citoyen
  • 3539 Views
  • 24 replies
  • 0 Bravos

SIM Card Not Arrived

Hi @CS_Agent  I ordered a SIM card online on May 19th and it hasn’t arrived. Who can I contact regarding this? The order number I received for this is: 344693thanks, Davechckn8rjunk@gmail.com

chckn8r1 by • Great Neighbour / Super Voisin
  • 589 Views
  • 4 replies
  • 1 Bravos

Speak to agent

@CS_Agent I want to speak to an agent before I cancel my service 

Queenclb by • Good Citizen / Bon Citoyen
  • 570 Views
  • 5 replies
  • 0 Bravos

Calls constantly failing.

@CS_Agent my phone calls keep getting cut off at 30 seconds. I refuse to continue paying for this crap. Fix it. 

Queenclb by • Good Citizen / Bon Citoyen
  • 1517 Views
  • 12 replies
  • 0 Bravos

Over charged - charged twice for one phone

Height of furstration.    Took forever to get into this community forum ----- I have been charged twice --- trying to get someone to respond is frustrating ---- I already sent a message no response  ---- again back in but had to come up with differen...

notsogood by • Great Neighbour / Super Voisin
  • 369 Views
  • 2 replies
  • 0 Bravos

I cannot complete full registration

I just set up an account, paid, and recieved a phone number.  Now it is asking me to confirm full access and is trying to send a code to a number I don't know of.  How do I get past this? Also, my E-SIM didn't register properly, and I got a pop up to...

REPO by • Great Neighbour / Super Voisin
  • 1128 Views
  • 6 replies
  • 0 Bravos

Not recieving calls

@CS_Agent - I am not able to receive calls, I can call out, and all incoming calls go straight to voicemail

mbella by • Great Neighbour / Super Voisin
  • 1302 Views
  • 9 replies
  • 1 Bravos

Resolved! My eSIM didn't download

I switched from Roger's to PM today and the eSIM didn't download. I tried everything to find the QR ti scan again, nothing. I can't submit a ticket and even though it's during business hours I can't seem to speak to someone. Can someone please help m...

MelissaC by • Good Citizen / Bon Citoyen
  • 2143 Views
  • 11 replies
  • 0 Bravos

Resolved! Payment

Could you tell me the balance on my account and did you receive my new credit card information?

Darryl3 by • Great Neighbour / Super Voisin
  • 610 Views
  • 3 replies
  • 0 Bravos

My phone

I have put my minutes on my phone but yet my phone still isn't working!

Queenie73 by • Good Citizen / Bon Citoyen
  • 1324 Views
  • 14 replies
  • 0 Bravos

Resolved! Issues Logging into My Account

HI communityEver since Public Mobile transitioned to Telus, it's been extremely difficult to log into PM.   I log in and then asked to complete the activation.  I click Activation then get the error: WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.Th...

Sand789 by • Great Neighbour / Super Voisin
  • 1637 Views
  • 9 replies
  • 1 Bravos
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