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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! forgot my public mobile email/user name

Account Not Reactivating Following Suspension

Hi everyone, I left the country for five days (left on a Friday, returned on a Tuesday), and my account was suspended during this time. When I returned I hit the "Reactivate my account" button and confirmed my payment. But as soon as I returned to th...

Resolved! $10 US roaming add-ons for 10 days.

I crossed the border into the U.S and purchased the $10 US roaming add-ons for 10 days, ($15 Canadian + tax).What I now have is:"Unlimited messages US Roaming-Unlimited Text (10 day)"+"Unlimited mins US Roaming-Unlimited Talk (10 day)" 1- Can I make ...

Resolved! Network connection issue

It seems reading through all these messages that this is more like a facebook group where we lodge our complaints and the admin doesnt get back. It would appear I'm not the only one experiencing network issues. I cant call or text or recieve calls ...

Resolved! pay problem please see CS_Agent

1. I want to change my autopay credit card to validate date.2. I can't login my account 3. I did reset password.website change my password succefully ..but when I login again.. error is same 4. i want to help 5. probably my credit card is expired so...

Phone not allowed/ can't connect to network

what is wrong. ive been using this phone and suddenly it wont connect to network

Payment problem

To reactivate my current plan, I tried pay balance for reactivate my account But payment was not accept! Keep show me error sign. All card information was correct! Because I have been paid the same card!It is not working!! What should I do?

Resolved! How to Cancel pending add on

Hey! So my grandma who doesn’t speak good English typed YES to the 15 Gb data add on text offer. She thought she was accepting the holiday bonus international minutes. It’s set to start on the next renewal date. How do we go about cancelling this so ...

Resolved! Charged twice

I went to pay my monthly plan online and it said that the payment did not process so I clicked it again and it charged my card twice. I would like my money back for one of the payments

Resolved! pay problem

helloI setup automatic pay from my credit card. unfortunately, it is expired. but I didn't know early. so I want to change my credit card for payinghow can I do? I can't contact your staff. only chatbot answer, that is not good. I can't change my cre...

Resolved! 2GB data Public Mobile customer gift?

I never received a text message from PM to opt in for the 2gb of bonus data. I believe I was supposed to get a text by the 15th, but never did.

Resolved! Exceeded max login attempts.

Resolved! More the merrier 2022- free 2GB, free 500 Minutes are missing from my account

I accepted the text msg providing me with free 2GB, free 500 Minutes in Dec 2022I did see it as additional add on when I logged in, but now its no longer there I should have 2 x free 2GB (2021, 2022), and 2 x free 500 minutes (2021, 2022)Now I only s...

Resolved! Change plan to $40 15GB from $40 5GB.

Hi,I am currently on a $40 plan for 5 GB 4G data. Also, I do have a promotional offer for 12 months with additional 12 GB data. If I change my plan to $40 for 15 GB 4G data, do I lose my promotional offer of 12 GB additional data for 12 months? Or wi...

$40 for 15 GB at 4G speed.

I changed my plan to $40 for 15GB at 4G speed but it hasn't applied to my account.

No credit card will work

I am trying to register a SIM card and none of my credit cards will work. I just registered another one right before and it worked fine. I know there are funds in my accounts. I tried 2 debit cards from 2 different banks plus a credit card and they a...

Getting Support

Is there anyway to talk to someone from this phone company? My phones don't work in the US and I want to know what I'm doing wrong. I think I need to switch providers, I'm out of time

Plans

Lost phone & SIM, cannot access Public Mobile website.

Hi, I unfortunately had my phone go missing during travel, and currently do not have access to my SIM card. I'm out of the country, and for some reason also cannot log on to My Account to suspend my services. I have been charged for this month's paym...

Can't port out to freedom

I moved my service to freedom today. They said they sent a few request to my phone sms but none has come through and therefore I could not say "yes" to the transfer request/ have my number ported to freedom. Please help! This is very frustrating.

I migrated my number from another company now the calls are not coming in. Can I only make calls?

Resolved! username

I want to change my username and password for community sign-in. When I follow the instructions on the community sign in option, the link and email only allows me to change password, not username? Thanks for help in advance.

glitch

Since I responded to a free 2GB offer from Public Mobile last Friday my phone service is glitching and does not work proper anymore. Is there any chance that this is related with the free offer? I get the error message your iPhone is currently unable...

Trying to buy add on (US Roaming & Texting (10 day) and get an error msg when I try to pay …??

Tried this am and again just now and same error.

Payment voucher added but no service

I had entered a payment voucher yesterday and at first said my account is suspended like it would before I got the voucher. So I tried to reput the code into the phone which obviously then gave me the error message "invalid or already used"Thought ma...

My plan changed back!

I recently got an offer for 15 GB of data for $40 a month from public mobile and accepted the offer. I had this for about a month and now when I check my account, my plan has changed back to what it was before!

Plans

Resolved! Numbers

Does public mobile provide a new numbers when I activate the sim card?

Resolved! Plans

hi again community will pm come back with bigger data bucket plans once boxing week promo $45 for 20gb is over