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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

phone not working

I activated my account and cannot make or receive any calls

When does my annual loyalty discount increase?

Hello, I was curious to find out when my annual loyalty discount will increase, but I can't remember when I first joined. Can someone let me know if there's a way to find out? (Other than doing some massive digging) Thanks!

SOS

I signed up last month for a 3month plan prepaid. I Used 1 month and now would be my second month and i have no service, data etc…. what can i do as I need my phone especially when I leave the house. pls help

Can someone help me activate my SIM and activate my phone?

I have provided my new SIM card number via private message. I'm looking to get this processed as soon as possible.

NewAccount Porting problem

Hi There I helped setup a friend with a new plan, after we put the information for the port, the page gave an error and the number has not been transferred from Virgin Mobile.

$29/10GB/4G speed plan

Anybody able to switch to this plan right now? I was trying to help a friend with the plan switch and it was nowhere to be found. The website still lists the plan as being available, but it is no longer in the self serve portal.

Never received my $10 for being referred

I recently signed up with public mobile and used a friend’s referral code. Neither of us received the promised points. How do I contact anyone at PM? It’s a very frustrating process

port phone number in trouble

I activated my PM with a new phone number. and then port in my old phone number from cityphone. I see my phone updated . However, I got text message from PM " trouble in transerring". However, I am unable to redo it again.What should i do?Waitting ...

Issue with esim activation

Help please! Yesterday, I was subscribing with the 5G 40GB FOR $34/mo deal with Public Mobile. There was an error at the end of the esim activation and now I can’t use my phone. Fido already deactivated my account. I don’t have the QR code as I didn’...

My credit card is being charged for one of the service i have taken before from public mobile.

My credit card is being charged for one of the service i have taken before from public mobile. I do not use any public mobile sim card now but my credit card still being charged for the service. I would like to know how I can stop that. I also forgot...

Request for a new number transfer.

I transferred my number on the app a day ago, and it still says SOS. I checked on my old provider Telus and it said "Your number transfer was cancelled. If you still want to transfer your number, please submit a new request."Not sure where to submit ...

Double billing

How do I get a hold of customer service for help on being double billed

Resolved! New subscription plan

My current subscription plan will be ended on next month, now PM has a Black Friday good deal offer. Is possible buy the new plan now but activate when my current plan end (next month)?

Sim card cost dropped to $5 from $10 when I got the Black Friday deal. Price difference back?

Hi. As of the subject, I ported over to Public Mobile for the Black Friday deal by purchasing a physical sim card directly. It was $10 at the time. A few days later, the cost of the sim card dropped to $5 as part of the same Black Friday deal. Is it ...

My account is stuck in an activation loop, but I'm already activated

So I went to update the payment method on my account and now every time I try to log into my account, it asks me to set up a new sim card and choose a subscription. I can't access my account overview page at all, as every time I log in it takes me to...

Resolved! New subscription has to have a new email?

If I need to sign up a new subscription. Do I have to start a new email? Is one line with one email? Thanks!

Switching existing PM esim from old to new device

Please tell me process to Switching existing PM esim from old to new device.From google pixel 4a to pixel 8

Resolved! Referral code

We missed putting in he referral code at sign up and want to put on file now? How can we do this?

Payment went through however activation unsuccessful error code 820

Please assist , new customer switched over , I’ve successfully made my account payment went through than received an error message number 820 “ unsuccessfully activation”.Tried downloading the app and still received errors.

Subscription not activated after payment

Please port my number from Koodo.Thanks

unable to activate eSIM

Yesterday I transferred from Fido to public mobile, however, my eSIM card cannot be activated. Is there someone who can assist me, if not what should I do now? My phone is a iPhone 13 Pro

How to change plan to $29 for 10 G

it is showing on the website but when I log in, it doesn't show

Black Friday deals for existing customer ?

I’m a customer since 2021 and was interested in changing my plan to 29$ 10gb data special offer. All the Black Friday plans I’ve checked have said “new activations only” in the offer details section. But I’ve seen some conflicting answers in the com...

transfer problems

it has been over two days since i signed up for public and requested to transfer my number from bell. none of the chatbot suggestions have worked. So what do i do now? Do i just wait? Do i need to do something?

Service

My wife’s account is set to auto renew but it didn’t money was available. She tried to put a payment on it and it went to my account. Now my account has $70 available funds but now she can’t even access hers. I’ve tried to contact support but keep ge...

How to change Black Friday plan?

Hi,I subscribed public mobile $40 for 40G on Thursday 23/11 but they have a new $34 for 40G plan now. I haven't received SIM card yet and haven't activated it. So that I want to change it to the cheaper plan. Can someone tell me how to do?Thank y...

Resolved! Port-in trouble

After some difficulty signing up yesterday it looks like I'm good to go with a temporary PM number. I've since tried porting my old Fido number in and recieved the text from Fido confirming the port, to which I responded YES. Almost immediately I re...

Resolved! Switching Subscription and Keep the Old Reward Plan

I just switched subscription to the Black Friday $34 40G Plan at the renewal date. However, when I went to the payment page, it showed the next payment is $34 but not showing any loyalty and autopay discount. Does that mean I am now with the new poin...

data usage

My plan has 50GB data. My current usage is under 5GB, but I do not have any access to any data when I am outside the Wifi coverage. Can anyone help me? Thank you,Yebo Shen

Issue when activating and porting number

I just tried to activate my PM account with a physical SIM that I received in the mail from PM. I am switching and moving a number from Telus, and went through the whole activation process. It seemed like I was near the end of the process and I thoug...

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