I can't connect after transferring the number.

[Yoonseok]

Hello

My phone is iPhone 12 Mini.

Yesterday, I completed a number transfer from FIDO using eSIM.
I got some messages from FIDO. They requested to approve a number transfer. I have done that.
Since yesterday 8 pm, my FIDO service was dead.
Phone is normally working now. Only phone service is dead.

Phone service is not coming back. I turned it off and turned it on a lot.
Anyone know how to solve it?

[RM6]

When we did a number change we had to phone Telus

[Teo0321]

Hey @Yoonseok, try these steps:

Check for a Carrier Settings update

To manually check for and install a carrier settings update:

1. Make sure that your device is connected to a Wi-Fi or cellular network.
2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
3. To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.

If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.

Reset your Network Settings

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Also see this: https://www.publicmobile.ca/en/qc/get-help/articles/set-up-data-on-an-iphone

If the issue persists, contact Public Mobile's customer support. You can submit a ticket to a customer support agent using this link: CS Ticket Submission. Explain the situation, including the network issues, and provide your account details.

Hope this helps 🙂