Cannot subscribe (new subscriber) - payment processing error

[selo]

I've been trying over the weekend and today.
I tried 2 different cards and each time I get the payment processing error.
Does anyone have any idea on why this is happening.
There is no one available on live chat.

[selo]

Everything worked through the app! I was a little worried seeing the app has only 2 stars on Google Play Store but didn't run into any issues and activated eSIM. Odd behavior from the web app. I wonder if it had something to do with the fact that I was also activating an eSIM. The error message was definitely displaying a payment error though. Exact same thing happened to my friend right after me. So maybe it's giving the wrong error. Regardless, thanks for the help.

[hTideGnow · Accepted solution]

HI@selo 

did you try using the app to activate?

please wait an hour and try again 

[Teo0321]

Hello @selo ,

I'm sorry to hear about the payment processing error you're experiencing. To troubleshoot this issue, I recommend the following steps:

1. Clear Browser Cache:

   • Clear your browser's cache and cookies, then try the payment again.

2. Different Browser or Device:

   • Try using a different web browser or device to see if the issue persists.

3. Check Card Details:

   • Ensure that the card details you're entering are accurate, including the card number, expiry date, and CVV.

4. Contact Customer Support:

   • As you've mentioned, live chat isn't available. However, you can submit a ticket to customer support by using this link: CS Ticket Submission. Explain the payment processing error, provide your account details, and ask for assistance.

Customer support should be able to investigate the issue further and provide guidance on resolving the payment processing error. I hope this helps, and the issue gets resolved soon!