While porting and esi details went wrong

[Musae]

Please help to fix it

[slusagm · Accepted solution]

you mean you put the wrong IMEI?  it is safer to use account number of the old service provider 

you can ask PM to update it.  Call the portomg assistance team. I can't post the number here but I will message it to your inbox in the community 

[Chalupa_Batman]

Hello @Musae 

Please create a ticket to have this corrected. A CS Agent will get back to you within a few hours.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437