cancel
Showing results for 
Search instead for 
Did you mean: 

While porting and esi details went wrong

Musae
Great Neighbour / Super Voisin

Please help to fix it

2 REPLIES 2

slusagm
Mayor / Maire

you mean you put the wrong IMEI?  it is safer to use account number of the old service provider 

you can ask PM to update it.  Call the portomg assistance team. I can't post the number here but I will message it to your inbox in the community 

Chalupa_Batman
Mayor / Maire

Hello @Musae 

Please create a ticket to have this corrected. A CS Agent will get back to you within a few hours.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.