Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought a SIM card and subscription through Public Mobile and I was sent a Koodo SIM card.Koodo SIM cards do not work for a Public Mobile subscription.Would it work for a Public Mobile SIM card to be sent?What do I need to do to get it re-sent.
I recently received a text from PM about the upcoming VoLTE shutdown. In the text it says I can get a plan from Telus with 3GB for $19/month, using promo code MBPP2P.I have talked to someone at Telus who tried the promo code, but it was invalid. The ...
I bought vouchers to pay but money was taken off my debit. Now I have $35 in credits but I need money
HI All, please note there are many area with active Outage in Northwest British Columbia. Check and confirm if you are affected.It was caused by Damage inflicted upon TELUS infrastructure (Cable theft), ETA is Late Afternoon todayhttps://www.telus.c...
I'm experiencing the same issue. Restarting my phone, turning my data on and off does nothing. There is no "SOS" tag where the 5G+ tag is. I cant text, access the web, or even call anybody.The outage happened to me around 9:30am and has seen no chang...
Hello ,I would like to buy 300 international long distance minutes add-on($15), which includes Poland.Thank YouJadwiga Kosior.
My mobile phone has stopped functioning. Is there a problem at your end?
The bank changed my married name to my maiden name and now my payment didn't go through. There was no option in the pm app to change my name and the cc is identical to my married numbers.
Hello. Can I transfer my Rewards Points from one PM Account to another? Thank you.
My issue still is not resolved. I have dead air when calling out on my Motorola Razr 2025 phone. I have tried two eSIMS with no luck. What could be the issue?
My bill was due today and I missed it - when I got up, I called the IVR LINE *611 and selected pay by registered CC - and I selected pay the entire amount due - it said successful - but when I went online - it's showing $0.85 remaining balance due so...
Hi,My plan was cancelled because I didn't update my credit card number. Now, I have no service at all and when I sign in into my account it forces me to choose another plan (off course...more expensive) and there's no way that I can access my profile...
I tired all the steps in this community to resolve an RCS issue. A PM agent provisioned my account as the final straw and now I HAVE NO CELLULAR DATA. The agent that helped me ghosted me. Does anyone know what to do? Has this happened to anyone else?
I returned to Ontario from a trip to the US a few days ago, and am unable to call toll-free numbers. The error message is, "We're sorry, your call cannot be completed as dialled".Cellular Data is "On", roaming is off, "Public Mobile" is selected. Wha...
On March 9, two $20 credits were applied to my account but on April 9, the full payment was withdrawn. Why is that?
As per the daily data usage tracker, I have used around 10GB of data ( I actually downloaded the excel file from app and added the daily consumption) but yesterday I received a 75% data usage warning (I checked the usage overview and it says 48GB), h...
Dear Sir or Madam, I would love to close the account ****@*** because I don't use the number any more. I created this account because the number under *** @** is abandoned and the sim card doesn't work. And I don't need that number any more. So plea...
I have 2 phones. 2 different lines. Phone one iPhone 15+ constantly getting feedback and echo. Phone 2. iPhone 11 Pro Max. When someone calls my phone the first attempt straight to voice mail. Second attempt the call goes through. No clue how to fix ...
My phone plan stopped working randomly today and so I can’t receive or make calls or text. When I checked, it said that my services were stopped and that I needed to update my info- attempted to put a new card down or make a new plan. I attempted to ...
I recently switched from an ESim on my s23 ultra to a physical sim so that I could temporarily switch phones. Since inserting the new physical sim back in my original phone it no longer connects to 5g...it remains in 4g Anything to check?
hi i wanted to tell you guys as soon as i find another company im going to change no longer going to be with public mobile paying to much ans only 2gb doesnt make sense
Need help to get my eSIM transferred to my new iPhone.. Message said Public Mobile requires to contact them for the transfer. So I am got stuck, no live chat, no access to actual agent, AI not trained to help at all, no matter what and stay all the a...
I purchased a plan with sim card and I realized it's not going to work for me. The SIM card has not arrived yet- so nothing is activated. Can I cancel and get a refund?
The internet is very bad. My service keeps going in and out. The net stops in between and goes into either 4g or just stops entirely. Then resumes out of the blue. Have to keep switching on and off flight mode.
How do I do the VoLTE thing.? I have been sent to the pulblic moble address, but it does not tell me how to do the volt thing. Also were do I do the VoLTE thing,? On my home computor or my phone. ?
Why wasn't my payment taken out as pre authorization payment as it has in the past ?
I would like to request a temporary suspension (keep my number active) for my phone line.Phone number: ###-###-####Suspension period: May 25 to August 25 (3 months)Could you please let me know the procedure to set this up, as well as any applicable ...
My credit card expired and I didn’t update it in time and my public mobile subscription stopped. I updated the expiry date and now it wants to charge me the full plan price and not give me my 50% discount. How do I restore my discount. This seems l...
Hi everyone, @CS_Agent I’m using a Public Mobile physical SIM and 5G plan in Montreal downtown and I’ve run into an issue with 5G access.Device: Redmi K80 Ultra (purchased in China, June 2025)Plan: 5G-enabled planSoftware: up to dateWhat I’m observin...
