Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My current subscription will be till 21st and I will be out of the country shortly afterwards, can I:-pay for an add-on on 21st for 1GB of data,-stop my subscription temporarily while I am out of the country and-resume the subscription when I come ba...
What is this label about? I see it in my self-serve. I searched and couldn't find anything.
I'd like to create a new account and order a SIM card. But, I got an activating error message with error code - M.8701. Could someone help me for it? Thanks.
I just opened a new 5G account on PM, purchased an eSIM and transferred my phone number from Koodo. As far as i can tell the eSIM installed ok and I did reply "Yes" to the Koodo message about migrating my phone number. I have also rebooted my phone (...
I need help in accessing an old phone number that hasnt been in service in 8 months. What steps can I take to do this?
Hello Guys,I have a public mobile 3g plan and I would like to change to 4g plan. But no 4g/5g plans showing up in my account after login. Can you please let me know what's the process to subscribe to 4g for an existing customer?Thank you.
My old phone was a Moto G power and was always reliable out in the country with weak signals so when I replaced it I got another Moto..... this new one is a Moto Gpower 5g.I've had problems with connecting from the start, my signal strength is -115 t...
Hi,I don't seem to be able to get my referral code for a friend. I signed into my account, copied link for referral code and it's showing up as below, without any unique referral code...https://publicmobile.ca/en/on/plans?referral=
My account shows massive unexplained data usage after midnight when I am not using Public Mobile,I need to speak to someone on Public Mobile staff.
Hi, I lost my phone and have put my service on hold. I just got a new sim card, please help me to activate the new sim card and I can get back my phone plan as well as the phone number back.Thanks
I transferred in from another carrier. No confirmation request came from the old carrier until a notice came that the 90minutes had expired. I can call out, send and receive texts and email works. I cannot receive incoming calls though. Any ...
Just wondering why I can only get one or two bars of service even when I'm outside
I am writing this in the get support tab instead of direct messaging CS_Agent since it won't work for me, sometimes technology doesn't work.So it asked me to change the words that weren't allowed in the community, I did, and my More to Know was poste...
I just switched from an eSim to a physical sim card that I purchased this afternoon.New physical sim card doesn't seem to work although I registered the serial number and did everything on my account page & restarted my phone. Please help.
Please how do I get my public mobile old number back? it says it's no longer in service. I think it's been more than 90 days since I last used it. Is there any way to get it back? Thanks
I forgot to use my friend’s referral code when I activated account - can I add now?
Hi I accepted a new offer for a subscription sent to me by SMS. i replied YES but it doesnt appear on my account as the upcoming subscription. When will it appear?
Just signed up for a new account. Not getting any service. Unable to post a request for help in the app. I just keep getting caught in a loop … sign in, request help, sign in, request help, etc. My number has been ported from Virgin, but I’m unable ...
Hi, I will have to transfer my number to another carrier now and when they trying to port in my number, shows this number not able to port in to another carrier. Can any one able to help me with this? I am waiting online, any CSA available now to cha...
I already paid the 15$ subscriptions last month, this month I found out that they cut the price of more than 15$, I really don’t know what happened and I need an explanation please.
My phone tells me I have used up all my minutes and I cannot make an outgoing call. YET I am seeing my bill say I am regularly making calls to the same number which I am NOT, as well as other random numbers - how can I be doing so if my minutes are u...
I just setup my step daughters plan with public and for some reason didn’t notice and forgot to add referral. Any way to do this now? Just setup about 30 minutes ago
It's been a year or two since I've logged into the Community section, and today it prompted me to specify a nickname. I was using Traycer before, but it said that name was already taken (yes, by me!). I've resorted to using Traycer2 for now, but it w...
I applied this referral code when activating a line but I didn't receive $10. ******update by Softech: Referral code removed
Need help getting my data
I received the following offer via text and accepted it. I then received a confirmation text that the offer would be added to my account and take effect on my renewal date.When I look at my account, it still shows my current plan on my renewal date. ...
I was trying to transfer my number to public mobile, but I don't know why it is not working. I replied the 'confirmation message' from old provider and confirmed with them that I am not with them now.The mobile app tried to activate the eSIM yesterda...
My 12GB of data is used up - reup is April 7. I received txts at 2:55AM/3:27AM/3:38AM showing 75/95/100% used. The public mobile usage from the add-ons shows 120MB used at 3:38am, the rest of the entries on previous days show a few MB here and ther...
hello im currently on the $29/month 10GB plan, and i'd like to change to the current promotion of $29/month 20GB plan. I'm having difficulty doing this. Please help. thanks
I realized that the phone number wasn't ported from the other company because I didn't answer that confirmation text message. I reached out to the old company and was able to confirm. Now I need help from PM to complete the porting process from the o...
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