Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
in southern Ontario near Hamilton and none of my families data is working. We are all right now in different locations. My data is stuck on 3G and so is my daughter’s. My husband is in a completely different location and and it says LTE but nothing i...
Hello,I am writing to request urgent assistance with my phone number porting process. I switched to Public Mobile yesterday, but the porting hasn't been completed yet. As a result, my previous carrier (Fizz) has charged me for another month today.I f...
I'm having the exact same problem with Fizz transfert to Public Mobile. where you able to solve the issue?
Please I need help.I tried to transfer my number from Telus to public mobile since over 8 hours ago but it has been done my phone is on SOS.kindly help me with the problem.thank you olalekan
The plan wasn’t showing as an option to change
Correct my previous account number from FizzReference number: xxxxxxxxxxI need to correct my account number to xxxxxxxxxxxxxxxxxxxx
Is the $35 the 50% off for 2 yrs, Or is it a Locked-In indefinite? If Locked-In indefinite, Better than the same, But 75GB 5G
My iMessage stopped using phone number to send and receive. Just started happening has been working fine all this time. No new updates on phone. Keep getting activation error
I need to change the plan on ###-###-####. There was at 1 point two numbers to this account. One has been deactivated. But I cannot get to the proper number of ###-###-#### to change the plan. I just need to adjust the plan on this number to the $24 ...
@hi, I already have a plan with PM. But I saw this deal which is really appealing. But it says new applications only. I am not eligible I guess?
I want to sign up for PM, on their $25 5G 80gb plan. I'm currently with Koodo.However, apparently I tried signing up 2 years ago for PM and it's got an old plan stuck on the subscription queue for me? I never finished it, and now I can't seem to sele...
I found a phone it's through public Mobile but the phone is locked and I don't know how to contact public Mobile through the phone itself to get it back to its rightful owner if anybody has any information on how to get this phone to proper person I ...
Ported my number from Fizz Mobile. Confirmed with “yes” via text message. Then really strange thing happened - Public Mobile shows my phone number as correct in the app, but the eSIM that I got doesnt have any phone number attached to it, and, in fac...
hi, apparently i already-subscribe , question is can i change subscription to the new 50% off ?
I signed up for service march 22 and never received a sim I no longer wish to join public mobile. Refund me now.
I am already active but the application keeps asking me to activate. I suspect it even tries to send me a new Sim right now.Alex
I cannot complete Step 3And now they are telling me my phone number is not a valid number
Ive had my new number for awhile now and never had issues but when trying to login I get the verification process, it sent a code to my old number in which I have no access to or shouldnt be in service. I'm unsure how to go about this issue
My app says incompatible, but my phone has an EID. Please send me the QR code or the SM-DP+ address and Activation Code by email
Hello,My phone has died and I had an esim on it. All I want to do is login to my account to cancel my subscription but I can't access without verifying a text sent to my phone number.When I login to My account there is a first authorization that I ca...
I have a broken display on my phone - I am trying to change my Public Mobile services from the broken phone to a working phone, however can't get the 2 factor authentication code from the broken phone to log in. Any tips?
I activated my new public mobile today and received SMS from PC Mobile replied with yes but I got a text later that it was not successful for some unknown reason. Sent ticket to public and they informed me to call PC mobile I just got off the phone ...
I'm writing to report a couple of issues I've been experiencing with the system today.1. Password Reset Loop: When attempting to reset my account password on an existing Public Mobile Account the process doesn't confirm a successful update. Instead, ...
I failed to accept the port request from my old provider and need Public to resend the request. How do I do that request.
If I start a new line on the new flash sale, will I need to stay on for the full 2 years or can I cancel anytime?
I noticed that new customers are getting better plans and pricing, while existing customers are not offered the same deals. Why are loyal customers not eligible for these promotions? I am considering switching to another provider in Canada where I ca...
Attempted to transfer number and activate new Sim card. Got message invalid number enter canadian number. Area code is 613 (ontario). Can get help on app. Need help
Hi, I want to change my plan on my account that is currently suspended using my payment voucher, as I dont have a credit card. If I add my payment voucher before the plan change, it will be used for the old plan I no longer want. So I am wondering ho...
Hi! I had switched to public 2-3 months back. But I changed my phone a few days back and can no longer access my eSIM from this new phone. I also don't have my old phone with me anymore. Kindly need your assistance in this matter.
I have submitted a ticket but have not had a response yet. My husband and I both subscribed on Friday night and our phones have not yet been activated. We are still using our previous provider. Because of those issues, we have unsubscribed. I did not...
