Community

adding second phone from Telus

“Port from Telus did not trigger authorization SMS. Phone shows ‘subscription not activated.’ Please re-trigger the port request.”

subscription no activated

This is what i got after signing up Money taken off my Visa Something didn't go right while activating your subscription 

Activation and number transfer not working

Activation of subscription not working, reached step 6. Transferring to new number also seems to not have worked. Have already been charged and support is no help.

Activation and Number Port failed

Activation failed at the end porting my number. Can't submit a chatbot request once you fill out every field the submit button is still grayed out nothings works and I got charged $5 for an eSIM. Great experience so far.

Customer Service Sucks, I need to Cancel my subscription

Can anyone please help me how to actually speak to an agent to cancel my payment. For one thing, my sim is having trouble activating and second its asking me to call customer service and even customer support chat is useless

Customer service

Does anyone know how I can connect with a customer service agent?  I’ve tried multiple times and it keeps looping me back.  

Incoming call issue with Bell-routed dedicated lines on Public Mobile

Hi, I am having a strange incoming call issue and I am trying to figure out whether this could be related to Public Mobile, my iPhone, or the other company’s routing system. I have an iPhone 13 and I am with Public Mobile. My phone number was origina...

Change subscription

Hi, my current plan hasn’t ended yet, but I want to switch to a new plan. Can I activate the new plan right away, or do I need to wait until my current plan expires?

No eSIM no activation but they have my money.

Need help

How can I talk to a human

My service isn't working anymore, can't login because the system sends sms to verify identity and don't have service now. Unable to find away to reach anyone except for a stupid chatbot. Worst customer service experience ever.

Subscription not activated

This is in regards to my subscription not activated error.   ***Message edited by CSA_PM to comply with the Community rules.

eSIMはダウンロードできますが、何度試しても有効化できません。

I've turned off all other eSIMs, restarted my device, deleted and reissued the eSIM, and tried again, but I still can't activate it. I'm also having trouble submitting support. I've filled in all the required fields, but I can't submit a ticket or ev...

Forget my Number

I used public mobile last year and I was using a sim number. From last few months I’m am not using public mobile. I want to know my number that I was using. If there any way I can check that?

iPhone 17e

Does anyone have a PM account using an iPhone 17e?  The IMEI verification is telling me that my iPhone 17e is not compatible with PM.  I was trying to purchase an eSIM but ran into an error.  CS_Agent is telling me that that is the problem... that my...

LOGIN

Hi I have been trying to sign in to my account and it won’t let me I would like to pay my bill and continue this service . My account has been locked or something 

Inquiry About Opening a New Line

Inquiry About Opening a New Line Hi, I am a new customer and I currently have my own phone and phone number. I am interested in opening an additional line with Public Mobile and would like this new line to have a separate phone number. I am intereste...

Public Mobile - they didn't give me the plan I signed up for on March 30

Posting here because the website currently has a problem with submitting a ticket.I signed up on March 30 for the 80GB USA MEX CAN plan for $25monthly ($50 minus $25 credit for 2 years). I got charged $33.90 on that date for the 80gb USA MEX CAN plan...

lost phone

My daughter lost her phone and can't remember the email or password to get in her account i already got a new sim and phone for her just want to transfer the number to that sim. any help will be greatly appreciate 

Re: Can't activate my subscription from my account

Do anything and everything in your power to open a ticket with CS - going through this for the second time myself, and there is no way to resolve this on your own.

How to pay with a voucher

Subscription not activated

Getting the error "Subscription not activated: something didn't go right while activating your subscription. Click below to contact a customer support agent." when I finish step 6 and try to port my number from telus.I tried on the app to contact sup...