On Friday, my account was re-registered by Public Mobile internally
because I had missed the port-out phone number message. I think when my
email was re-registered, it was entered incorrectly because 1. the
temporary password I was given doesn't work...
Hello, I need to get a record of the phone that was being used on my
account, including IMEI/serial number if possible. How do I request such
a record? I recall we used to be able to see what phone is used on the
account in the old self-service porta...
I want to buy a pre-owned cell phone from the store. I have in the past
gone to a store and they have set up everything. I am not sure how to
set up if I buy from the online store.
Hi I activated a new line for Freedom and had the agent request my
Public Mobile to be transferred to the Freedom line, received and
replied Yes to the confirmation SMS from Public Mobile. This was
yesterday and the number has yet to be transferred. ...
Every time I sign into my page I get a message saying error 404
maintenance or 401. I’m not sure. It’s just very frustrating. That I
cannot get on my page. I would like to speak to somebody about this
please or I’m going somewhere else for my service...
I purchased a roaming-add on yesterday Nov 19, 2022 "US Roam-Talk Txt
250 Data (10D)" and received a receipt for it but the purchase is not
reflected in my account, ie it's not showing and the @$20 has not been
deducted from my available funds. I had...
Wondering if anyone has an update on roaming in Hawaii post the 3G
changes in the US? I have a 4G Canadian plan - does that make any
difference? Thanks!
How do you submit a ticket and speak to a live body!?I am having issues
with my daughters unlimited texting. I find this service to be very
frustrating.
I am on the 25 $ plan, have been for last two years or so, and I always
had 1 or 1.5G but last month they dropped it to 1024mb.. wtf? Surely
this is an error? I only noticed today I thought the phone was just
glitching connecting to the network.
Hi, on November 1st I received an SMS from Public Mobile offering me
15GB of 4G data for $40/month if I replied "YES" to the SMS, which I
did. It was supposed to switch to this plan on my next renewal date
which was November 12th. I logged into my ac...
Recently (Nov 9) I helped FriendA refer FriendB to PM. FriendA is on $25
and the old Rewards program. FriendB is on $15 plan and of course new
Rewards program. I know they entered the referral code because I walked
them through it. I think FriendB sh...
My plan cycle date used to be 16th of every month but last week when I
logged in to my account my plan cycle date started showing as 9th. How
do I get this fixed?
Hello everyone, I recently just got a line with Fido using the same
phone number I was using with Public Mobile. The guy at the booth
transferred my number to Fido for me. I wanted to access my Public
Mobile account to see if my plan is canceled, but...
I tried to login to my account the last 4 hours but it kept saying this
page is no longer available once I got login button. Anyone else
experience this?
Hi,I transferred to the 4G plan for $40 and 15 gb. My phone still says
I'm on 3G.Does anyone know how to get the phone to sync with the new 4G
speed?On the customer service portal it confirms I'm on the correct plan
and I'm in an area that it isn't a...
Hello,i have 10gb to use in case I used my 2.5gb i have in my plan every
month. I don’t know why today after i used my 2.5gb for this month why
the data stopped working and not automatically start using from my extra
10gb.please I don’t need answer w...
Someone mind telling me why almost every time I login there is an
annoying message that says EXPIRED PAGE not allowing me to log in after
trying several times finally it works !!!!! Why ??? I tried refreshing
nothing !!!
Since paying my last phone bill, I’m not able to make or receive phone
calls. I’ve done all of the things the helper suggested and forum, but
it’s still not working. I have an iPhone 6 right now, and unlimited
calling and texting with data included.
