Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My texts are not working I need help
I have been trying for over 30 minutes to find my account number. It comes up under my profile (or however I eventually found it) but only the last 4 digits came up. I am very frustrated with this company as calls keep dropping and I am considering...
I activated my phone yesterday and did text YES when asked by Virgin if I wanted to port my number. My eSim is toggled on and shows Public Mobile as my provider and shows my number that was to be ported to this phone. When I try to submit a ticket ...
Monthly charges have increased by $4.00 +. Has this happened to everyone?
Why have I been charged double for the month of May when I never ever use up what my plan offers? How do I reverse these charges?
I can't receive or send text.
Hi, it has been a week since I ported my number to PM. I had to pay for the subscription twice to get it active and once it became active, text messages was not working. I submitted two tickets 1 week ago about the double charge and text messaging no...
I just got a new phone, am I able to switch my eSIM over from my old phone to my new phone?
Could someone please help. I have just got a sim card and registered evrything and got a plan. they charged my credit card but my phone plan is not working and when it says the sim card is inserted at the top of phone. so i have some issue with sim c...
I previously used a the $34 a monrh subscription but I switched to the $29 a month subscription and I used my reward points worth $15 so my subscription charge should be around $15. I got charged about $21, so I was wrongly charged and I don’t what h...
I cannot receive incoming phone calls but I can make them. I cannot receive texts either. Can someone help? I am using an eSIM. When I go to login it asks for a confirmation code. However I cannot receive texts
Hello. The plan here is 34 bucks. The plan at Bell is 105 bucks. What gives? I live in downtown Toronto, so hopefully this is fine. But will also need good connectivity in other provinces, and esp in various states in the US.
I have signed up for Public Mobile but I am still waiting (5+ Hours) for the service to work. Asked to port my Virgin number and responded to the text from virgin. Now get a "this number is not in service" when I try to call the number from another...
I encouraged my friend to switch to PM and since he is not able to send and receive txt messages.He tried to use the sim on a different phone and still same problem.He can make inbound and outbound calls and it has been more than 24 hours since activ...
Hello,How can I add a new subscription to my email account that was already in the system with no previous activations?Thanks,Slava
我正在等待银行给我发一封信用卡信函。如果我现在没有信用卡，如何付款？
I’m already a member. My husband is thinking about joining PM. Is there a plan where 2 people can benefit from it? Thanks
Hi, I've been with PM since November 2016, so I was expecting 89 points (1 per month being with PM) to be applied to my rewards balance, but this hasn't happened after my account was migrated to the new points system. Our family has four lines in tot...
Hi everyone!In the last days it's getting worse then I can take it.It's so hard no to have someone to answer your question when you need it.My question now is :Because my sim car doesn't function any more,I have to buy a new one and cheage it ,but ho...
I am trying to activate a new sim card for my wife and the final step after paying for a plan is to activate the sim through the app. but when trying to log into the app it says a security code was sent to a number *******193 which is not a number I ...
Hello I just started a number port procedure from Bell. I got a SMS from Bell and i reply with Yes . Bell has informed me that my account with them is cancelled. Could you please tell me what the state of my port with Public mobile is now?
The 3G network plan $25/month is so slow, it is useless. Are they going to move the plans with 3G network to 4G network?I heard in the USA got rid of their 3G network.
Can I change my old plan $25 to the new $21 plan because of force reward changes?
Hello, just activate a new line and transfer my number from freedomsince then i cant receive and send text messages and cant receive voicemail i tried to access my voicemail but says error. Any help.
Hi, helpful folks. I have the (old) $15 plan at 3G, and 250 Mb of data. This is enough for my needs; very light user, when I travel, I use hotel WiFi etc., with VPN.But, it would be a real hassle to use in the USA, with no 3G available there.There's...
Is there a package that I can buy to have myphone work while in Mexico? @CS_Agent
Hello,I signed up for the new promo of 50 GB data at 5g speed and includes the data in Canada and USA.Well im in USA now in Las Vegas and my data still doesn't work.I have tried all available options to try and fix it such as, restarting phone, resta...
How long will it take for an e-SIM to Activate on an iPhone 14?I installed it, and it's said activating for over 10 minutes. Tried restarting the phone and airplane mode, but neither worked.Still SOS Only/Activating in settings.
I switched my account from Virgin mobile to Public Mobile, Virgin mobile confirmed the release of my account but still I am unable to receive any text messages, I have Public mobile Sim in my phone but still I'm unable to receive any text message. Ph...
Hi, I am a new customer to Public Mobile. I just sent in a ticket re: transferring my phone number from CT Excel to Public Mobile because I am experiencing some issues. First, CT Excel or China Telecom is not on the old provider list (so when I submi...
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