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Forum Posts

Resolved! can't access my account because email incorrect

On Friday, my account was re-registered by Public Mobile internally because I had missed the port-out phone number message. I think when my email was re-registered, it was entered incorrectly because 1. the temporary password I was given doesn't work...

LSBH by Good Citizen / Bon Citoyen
  • 177 Views
  • 8 replies
  • 0 Bravos

Resolved! Requesting record of phone used on my account

Hello, I need to get a record of the phone that was being used on my account, including IMEI/serial number if possible. How do I request such a record? I recall we used to be able to see what phone is used on the account in the old self-service porta...

borromeo by Good Citizen / Bon Citoyen
  • 196 Views
  • 13 replies
  • 0 Bravos

Resolved! Buying a new cell phone

I want to buy a pre-owned cell phone from the store. I have in the past gone to a store and they have set up everything. I am not sure how to set up if I buy from the online store.

Jean13 by Good Citizen / Bon Citoyen
  • 306 Views
  • 19 replies
  • 0 Bravos

Resolved! Public Mobile number not transferred out to Freedom Mobile

Hi I activated a new line for Freedom and had the agent request my Public Mobile to be transferred to the Freedom line, received and replied Yes to the confirmation SMS from Public Mobile. This was yesterday and the number has yet to be transferred. ...

Resolved! My home page

Every time I sign into my page I get a message saying error 404 maintenance or 401. I’m not sure. It’s just very frustrating. That I cannot get on my page. I would like to speak to somebody about this please or I’m going somewhere else for my service...

Resolved! Roaming add-on not showing in my account

I purchased a roaming-add on yesterday Nov 19, 2022 "US Roam-Talk Txt 250 Data (10D)" and received a receipt for it but the purchase is not reflected in my account, ie it's not showing and the @$20 has not been deducted from my available funds. I had...

CarolT by Great Neighbour / Super Voisin
  • 165 Views
  • 7 replies
  • 0 Bravos

Resolved! US roaming in Hawaii

Wondering if anyone has an update on roaming in Hawaii post the 3G changes in the US? I have a 4G Canadian plan - does that make any difference? Thanks!

JanetteG by Good Citizen / Bon Citoyen
  • 229 Views
  • 8 replies
  • 1 Bravos

Roaming add on

I purcased ther Roaming Addon and it is not working. How do I activate it?

fcave by Great Neighbour / Super Voisin
  • 119 Views
  • 4 replies
  • 1 Bravos

Resolved! Submit a ticket

How do you submit a ticket and speak to a live body!?I am having issues with my daughters unlimited texting. I find this service to be very frustrating.

Resolved! Unexpected Data Plan Change?

I am on the 25 $ plan, have been for last two years or so, and I always had 1 or 1.5G but last month they dropped it to 1024mb.. wtf? Surely this is an error? I only noticed today I thought the phone was just glitching connecting to the network.

astroveg by Good Citizen / Bon Citoyen
  • 154 Views
  • 7 replies
  • 0 Bravos

Resolved! How and when does referral benefit appear (both sides)?

Recently (Nov 9) I helped FriendA refer FriendB to PM. FriendA is on $25 and the old Rewards program. FriendB is on $15 plan and of course new Rewards program. I know they entered the referral code because I walked them through it. I think FriendB sh...

ottawa by Model Citizen / Citoyen Modèle
  • 158 Views
  • 3 replies
  • 1 Bravos

Resolved! Plan cycle date changed

My plan cycle date used to be 16th of every month but last week when I logged in to my account my plan cycle date started showing as 9th. How do I get this fixed?

Leo010 by Great Neighbour / Super Voisin
  • 128 Views
  • 6 replies
  • 1 Bravos

Resolved! Got a line at Fido

Hello everyone, I recently just got a line with Fido using the same phone number I was using with Public Mobile. The guy at the booth transferred my number to Fido for me. I wanted to access my Public Mobile account to see if my plan is canceled, but...

simonhor1 by Good Citizen / Bon Citoyen
  • 137 Views
  • 2 replies
  • 0 Bravos

Resolved! referral code after activation

Hi,I forgot to enter the referral code I got from someone when I activated my SIM card. Is there a way for me to use the code still?

mystery905 by Good Citizen / Bon Citoyen
  • 107 Views
  • 1 replies
  • 0 Bravos

Resolved! Login not available

I tried to login to my account the last 4 hours but it kept saying this page is no longer available once I got login button. Anyone else experience this?

cassieautumn by Great Neighbour / Super Voisin
  • 168 Views
  • 5 replies
  • 0 Bravos

Resolved! Referal Credit

Why was my referal code not accepted when my friend signed up ?

fisnaris by Great Neighbour / Super Voisin
  • 102 Views
  • 3 replies
  • 0 Bravos

Resolved! Discount Carryover

When changing phone plan to the $40 for 15GB, do the loyalty and pre-authorization payment discounts carry over and apply to the new plan price?

panchal by Great Neighbour / Super Voisin
  • 290 Views
  • 6 replies
  • 1 Bravos

Resolved! 4G Plan for $40 / 15 GB Problem

Hi,I transferred to the 4G plan for $40 and 15 gb. My phone still says I'm on 3G.Does anyone know how to get the phone to sync with the new 4G speed?On the customer service portal it confirms I'm on the correct plan and I'm in an area that it isn't a...

agora by Good Citizen / Bon Citoyen
  • 301 Views
  • 14 replies
  • 0 Bravos

Resolved! Data

Hello,i have 10gb to use in case I used my 2.5gb i have in my plan every month. I don’t know why today after i used my 2.5gb for this month why the data stopped working and not automatically start using from my extra 10gb.please I don’t need answer w...

memo1995 by Good Citizen / Bon Citoyen
  • 138 Views
  • 2 replies
  • 0 Bravos

Resolved! Login

Someone mind telling me why almost every time I login there is an annoying message that says EXPIRED PAGE not allowing me to log in after trying several times finally it works !!!!! Why ??? I tried refreshing nothing !!!

Drav by Good Citizen / Bon Citoyen
  • 133 Views
  • 2 replies
  • 0 Bravos

Resolved! Email

I look I don't remember the email I use

Coba by Great Neighbour / Super Voisin
  • 88 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone Can’t Receive or Make Calls

Since paying my last phone bill, I’m not able to make or receive phone calls. I’ve done all of the things the helper suggested and forum, but it’s still not working. I have an iPhone 6 right now, and unlimited calling and texting with data included.