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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to transfer number when old account under spouse’s name?

Hello,I would like to transfer my number from Koodo to PM. The number is assigned to me on the Koodo bill, but the account holder is my spouse. My spouse does not wish to transfer to PM. When I try the transfer directions, it asks me to confirm cance...

Resolved! Is Cyber Monday promo valid for only 6 months?

I am thinking of switching to PM $35 plan. Offer details state "$10 bill credit per month will be applied to your account for 6 months. Applicable only to plans $45 and up. Bill credit will be removed upon rate plan change." Does this mean that this ...

Login

Trying to find out how to transfer service fromone phone to another with eSIM on old phone beyond frustrating not being able to talk to someone

Activation Issue

Hi, I am stuck on step 6 of activation. The credit card has been charged but the subscription has not been activated. Created a ticket but no solution so far. What should i do?

Resolved! Numbering transfer

If I want to transfer my Fido account to public mobile, can I still use Fido SIM card or have to purchase a new public mobile SIM card?

Resolved! Unable to Confirm Pin # Via Text

Hi Community,I just received a SIM from Public Mobile and was in the process of transferring my phone number.My old phone number has been disabled from my previous service provider and I haven't received a Confirmation PIN # by text from Public to co...

Resolved! Cannot login to my account

After i subscribed a plan and use the data for a week, suddenly I am not able to login in my account through either email or phone number. My number transferring process is still not clear since I was able to call and text others but not able to rece...

Number not getting activated

Resolved! Wrong plan selected, now double charged

Hi, I've just returned to PM after a couple of years with another provider, and porting my number back. However, I was sure that I had chosen the $35 ULCW-US-MEX Base Plan-50GB-5G Black Friday plan, but it signed me up for the $34 ULCW Base Plan-50...

Issue

Have issues porting out my number. I started the request and now I can’t see my account number.

Resolved! Sim no longer valid

I had my purse stolen and it took awhile to get my new credit card d/t the mail forward mixup from my move across province. Point is I wasn't able to update my Public Mobile account with my new credit card details and now that I can login (I was havi...

Porting when not the main account holder

Hey everyone,I’d like to switch from Rogers to Public. Currently, my dad is the main account holder of the rogers account that my phone number is on. There are 5 lines including mine. He pays the bill for all 5.I’m wanting to go on my own now. I am t...

Selfserve

Hello, I cannot get into my selfserve to correct my credit card information. It leads me to restart my subscription. Eversafe is logging in fine but won’t go to my account it has been less than 90 days. Please help.

credit card expired

my credit card expired and my account is locked. How do i add my new credit card card for payment?

CAN-USA-MEX $29 Plan

Does the new $29 CAN-USA-MEX plan allow me to make and/or receive voice calls while I am in USA from either Canadian or USA numbers? Also, While in Canada can I phone USA phone numbers at no charge?

Resolved! Changed to the Can/US/Mex plan and it didn't change.

On Nov. 27 I changed to the Can/ US /Mex plan and also changed my credit card. On Dec. 01 it billed me the rate for my old plan on the old credit card.

New phone

Hi I would like to switch over my other phone number to public mobile but it will not allow me to pay for it. It keeps stating that payment failed. I currently have my daughter's phone with public mobile and would like to transfer my phone as well. I...

Port number

Complete activation with porting # in app but incoming TXT and call is not working. Only outgoing call and internet is working. Porting the # from Fido. Can't sign in PM as can't get TXT for two ways authentication to login. This is for my son's acco...

Resolved! Lost all log in info

I need to update the payment method on my daughters phone. She doesn't remember and of her log in info, nor her email log in info. Is there anyway to access her public mobile account?

Get link for customer support

Hi my friend is having issues after porting.She cannot log into her account.Her text is not working.Can someone post a link here for me to forward to her to send private message for customer support thank you.

Resolved! Switching data over to new phone w eSim

Hi,I'm switching from a pixel over to an iphone. The pixel runs with an esim, unsure how to proceed to transfer over to iphone...Thanks in advance

Resolved! Going to Europe

Hi, I might be going to Europe for a short trip. Does Public Mobile have roaming options going to Europe? Thank you.

Resolved! I missed the 90 minute window to respond when i changed carriers, how do I keep my number

Resolved! Pictures SMS not downloading

Recently changed from Telus to Public Mobile (Telus) and now when I receive a SMS with a picture it just spins and eventually times out saying "not available". Although I received a few others that will download but most fail. I am using Google messa...

Resolved! paid but wants me to pay again to restore service

I already paid but it’s saying I need to pay to restore my service. I am not going to pay twice. How do I fix this and restore my service?

Multiple charges on account in October, 2024

There are multiple charges on our son's account for October and November totalling $960.50.Can you tell us why? Is this fraud? This shouldn't be happening. October 1: $45.20 3 timesOctober 8: $45.20 *3 October 10: $45.20 October 10: $ 28.25October 17...

Can't sign in to complete activation

I can't sign into my app to finish the activation it just says checking session with the spinny thing going. It's been a week now since I purchased my plan and e-sim and have submitted a few tickets but no response on anything. I need assistance badl...

Model numbers of Samsung S21 FE 5G that work with VoLTE?

I would really like a S21 that I can use in the USA. which now seems to be LTE only.The list of compatible phones says "Samsung S21 FE 5G (EWB3 & above)"From what I can tell, EWB3 is part of a software/firmware/build number, but does not seem easily ...

sign in to my account

I requested to have a land line ported into my account now i am unable to do two step verificationbecause code is being sent to ported number which is a land line that i have no access DGD

subscription issue with account

i signed up on Nov 22nd the services were great and everything is working fine. but on Nov 30th, there's no services with my account (no data, no voice). i submitted a ticket and they help me get my services up and running the next day, but there's a...

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