Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I transferred my account from Fido. My number has not ported. My Fido account is still showing active.My data, calls and text are working on both the sims. The Fido physical sim and the PM esim.Please advise how to move away fully from Fido.
I activated esim for public mobile on Jan 24th. But my number transfer did not work. I am not receiving any calls. Raised a ticket for same but no response. Is there a customer care number that I can contact or can I visit an authorised store to get ...
I’m having issues activating my eSIM. The activation process was completed successfully through the app, but my iPhone shows a message saying that the eSIM cannot be activated. The same error appears when I try to activate it using the QR code.I init...
I tried it a couple times to transfer my number from Fido to public mobile but never worked. Is there a agent that can help me "Something didn't go right while activating your subscription. Click below to contact a customer support agent."
I have been trying to install my ESIM, the installation has failed. I have retried installing it the 3 times allowed and it still hasn't worked. i have gone through the list and nothing else has worked. now i am stuck in SOS.
HelloI tried for several hours to transfer my number from rogers to Public without success. I have 2 lines I wanted to bring over but it wont work. The system says I need to speak to an agent to complete.If someone can't assist I would appreciate it
Hey guys, I switched from Fido to Public Mobile and everything seems to be working except SMS. I didn’t receive a number transfer confirmation text, and I’m not receiving any text messages at all.Has anyone experienced this before or know how to reso...
Hi public mobile,I understand you may experience a high volume of enquiries but it will be really appreciated if you can help with mine since I have upcoming doctor appointment and job interviews on phone:(I successfully activated the subscription wi...
I just signed up with public mobile, I cannot seem to log into my app on my phone that I want to use. It keeps asking me for my six digit code in my email. I punch it in, but then it kicks me back to the beginning of login again. I have cleared my ca...
I recently referred someone; however, I forgot to give them my code. Is there anyway I can claim my credit?thanks in advance…
Line is active and I can make calls but It’s just my data that doesn’t work. I’ve tried restarting the phone, taking old SIM card out, airplane mode etc. is there a fix?
I recently not able to call all Toll Free numbers: Netflix, Westjest and Mastercard Prepaid Centre. I reset the phone and it isn’t working. Please help! Thanks,
30+ hiurs since I transferred my number and no incoming calls/SMS yet. Chatbot is not letting me initiate a ticket. Pls help
porting issue. Old service stopped but Public Mobile no service after 4 hours
I know it's supposed to be a "free" eSim but, when I go to get it on my new phone that is compatible with it I have to pay for the eSim it says. Am I missing something here????
Hi,I activated Public Mobile with eSIM and requested a number transfer from Fido.I received the SMS confirming the transfer was successful, but my phone has no signal and I do not see a Public Mobile eSIM installed (only Fido). I have restarted multi...
My subscription is active and data remaining is not 0GB.Calls and texts work, and my phone shows 5G signal,but mobile data does not work at all.I have tried:- Network settings reset- APN reset- Airplane mode / rebootCould you please refresh my accoun...
I just subscribed to Public Mobile thinking it was a great deal, and I have been waiting for my service to start working for at least 6 to 7 hours now. I have lost business because of this. Since activation, I have had no service. I can dial out, but...
I paid for subscription fee of $22.40 for the promotion plan on Jan 26 but I could not complete the last step due to the app issue. Finally I logged in but it asked me to pay it again to continue. I thought it might not go through due to the app iss...
Hi Public mobile team, hope all is well! I subscribed to a new plan, installed the app, and attempted to port existing number over to Public mobile. The process seemed to have failed, however, I received a text message to reply “YES” to proceed with ...
I am trying to port my number to PM but once I added my referral code the website just stopped working, I got a pop up saying something went wrong and to submit a ticket but when I try to submit a ticket the submit button is greyed out. What do I do?...
I spent my entire weekend trying to get the discounted plan.It never showed up once.Meanwhile, new customers get all the best deals instantly.People who have supported Public Mobile for years get nothing.So what’s the message here?Loyal customers don...
Hey there,I bought a physical Public Mobile SIM card today, and already subscribed for the new user deal. However, when I insert my SIM, the network says unregistered and I cannot receive my confirmation code for login. Please help me so I can't star...
I need a QR code for the esim to activate my phone thanks
Transferred one number which was successful and tested, then we transferred another number, that number was then overtaken to the first SIM. Now the first number was out of services. The reason we reckon is the two numbers were under same account nu...
I paid for subscription fee of $22.40 for the promotion plan on Jan 26 but I could not complete the last step due to the app issue. Now it said my plan has expired and need to pay again. Please advise how to fix it. Thanks.
I transferred my number from my local carrier yesterday. My mobile carrier on the phone says Public Mobile but texting is not working.I am able to make calls, but I cannot send sms messages or recieve texts. Please help soon as I use this phone for 2...
I was helping my mom today to switch her mobile service from Telus to Public Mobile. During the activation the eSIM wasn't able to be downloaded / activated. She also did not receive a QR code as an alternative method to download the eSIM. Right now ...
Hello,Can anyone help me please. I did the porting to eSim. It went through but the line can't connect to network since then. It has been on SOS. This is day four. Please helppppp!!!!
Hi,As the title states - I paid for the 50% subscription but I wasn’t able to activate my eSIM. Will I still be honoured the flash sale? Thanks,Ivan
