Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I switched to public mobile and chose a number. However, an agent mistakenly gave me a new number earlier today. Is there a way for me to get my previous number back?
Hi members,I transferred my number from bell to public mobile on flash sale but only my data and incoming call works. I am not able to send receive sms or call. I use ESim and no physical Sim card.Any troubleshooting from others would be of great hel...
I had previously opted out of marketing notifications and want to opt-in again
Hi,I’m trying to activate a Public Mobile eSIM on my iPhone, but activation keeps failing.I always get the error message:“Subscription not activated. Something didn’t go right while activating your subscription.”The eSIM download option does not appe...
My phone has the same area code as the city I am trying to call. I can receive calls.
Hi there. I tried activating eSIM on Friday and after a while, I received a “eSIM failed to activate” error message. I’ve logged 1 ticket and sent 3 PMs to support - still no response. On a whim, I purchased another eSIM using part of the $10 credit ...
Hi! I setup my phone on Sunday, now it’s tueaday. Got a new eSIM from Public Mobile but what’s up? i have data working but I can’t receive texts, can’t receive calls but I can make calls and I can send iPhone to iPhone texts. I reset my network, didn...
I recently (two days ago) switched from Fido to Public Mobile, bringing my phone number with me. I thought the porting went through properly when I was able to call out, but it turns out I am unable to receive calls (goes straight to voicemail) and ...
Hello everyone. My porting process is successfully finished (double checked with PM porting portal support), but have eSIM activation issue - no signal, no bars, just SOS signal. eSIM do not have option to choose carrier (blank field). Tried to rese...
Hi everyone,I’m trying to port my Koodo prepaid number to Public Mobile, but I’m a bit confused about the process. I already bought a Public Mobile SIM card and activated a plan.1. My number is currently on Koodo prepaid.2. During the port-in process...
Hi,I ported my number to Public Mobile via eSIM last night and received the completion confirmation text. However, the service is not working at all.Currently, my phone shows "SOS only" and I have NO access to cellular data either. Internet is not wo...
2 Questions:Is it possible to add a 2nd line to My Account? (If its possible please let me know how).When adding that 2nd Line; does Public Mobile give full access to their plans? (Example, would New Customer plans be available when adding the 2nd li...
Going on vacation to Bahamas. Any option to use Public Mobile there??
Hi PM Community,When I click on "Manage EverSafe ID" it takes me to a profile that shows me registered phone# for 2FA codes.My Question: Does that registered Phone# have to match my Public Mobile Cell# or can I instead use another phone# from a diffe...
I forgot to unsubscribe. I'm moving to another number so I want to end this service and refund the balance of the remaining useage
Hi Team. I am trying to transfer a number from my old provider to Public. The app asks for confirmation that the number can be transferred (which is fine) and the 'old' account can be cancelled. I do not want the 'old' account cancelled as I have ot...
Please see my question below. Thanks.
After activation with esim have erro esim activation failed and only has SOS. Bought a new sim thinking this is just sim sim issue. After changing sim with physical sim. Still has SOS.Don’t know what to do. CS never respond since yesterday.
My subscription is 3g data. I just used 1.38g data, I got the warning message that I used 75% of my data. Seems like I only get 2g data instead of 3g that I paid for. Last month my data was capped at 2g. I was not able to use 3g.
I purchased the subscription for my kids yesterday, and both of their activation failed during the process, right after the number got transferred. Basically, as the activation was in process, I got text from my previous provider, and I responded Yes...
Once I ported from fizz mobile. I can’t seem to call or text anyone. Tried to open a ticket but so far no reply from the team.
How can I reach a customer service representative to confirm number transfer from Fido to PM? The transfer has been pre approved from Fido side.
Just purchased a new iPhone, so trying to switch my phone number from my iPhone to the new iPhone. I did 'purchase' for $5 (today) the eSim, but have not received the confirmation email from Public Mobile that would have the QR code that I would use...
I have not yet activated the plan on the my phone. I will transfer my existing number to public Mobile. But can I do it after a month without losing the payment I made yesterday?
Purchased a 50% off 60GB CAN/US/MEXICO plan yesterday but i still haven't been able to activate my line through the app ESIM. currently using rogers ESIM but public mobile esim not activating. please help!
I have given the port help line number out a lot over the years I have been here as I'm sure a lot of people here have and never have I had someone message me after that the answer they received was "no, they are Koodo, PM has to help you".Has anyone...
Hi,I am a new customer and I recently signed up for a plan. During the checkout process, I accidentally selected the eSIM option instead of a physical SIM card.However, I realized that my device has limitations with eSIM. I intended to order a physic...
Hi teamI have trouble transferring number from Fizz. When I use the Transfer number button, it said that the number is not Eligible. Thus, I'm using Mobile plan now from Fizz, but Text and Call are still from Fizz.
I transferred from Koodo Prepaid to a plan with a 50% discount that was finalized yesterday. During the process, I was instructed that since I was using prepaid, I should first activate the plan with a randomly assigned temporary number and then proc...
I didn’t get a message saying the transfer was completed and to insert the new PM SIM. How long do I wait? It was probably 20 hours ago.
