Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
my ipnone is locked for infinite time and how to get a phyiscal sim, i have all the evidence master card and adreess proof
I made an account with public mobile some 5 years ago and just put it on autopay and never thought of it again, due to having to use my phone more at work I need more data. I cannot view or change my current subscription. Both the app and online func...
hi I keep receiving random calls from unknown numbers every single day, and I don’t have no clue how to stop it, and why it’s doing that. Ever since changing to Public Mobile, I would receive empty phone calls from random numbers every single day. 3...
Extremely frustrating. New account that ported phone number from Virgin, got the eSim and now have no data, or no cellular indicator, seems like the sim is not activated. There should be an easier way to do this, have opened a ticket but it's now a...
We have tried to transfer our landline number to a cellphone. It’s been over a week and the house phone still rings. Bell Aliant says they haven’t gotten a request for the number transfer!
Hello, I have changed the subscription from app but when I saw the offer, it was showing 250 international minutes of India. And I changed the subscription right away. but, then I checked the new subscription, it doesn’t show 250 international minute...
On a Samsung galaxy s10 roaming in Las VegasI picked up the add-on using the website on my desktop at home ~36 hours ago. Now I'm in Las Vegas and I connect to a network automatically and can receive texts but not send, or get data (I get an automate...
I am ln pension and payment dates change month to month this month my payment date is 3 days after payment is due how do I pay when I get paid and not lose my number
Have read and tried all suggestions on how to manually update the APN settings but still cannot send photos or group texts. My phone is a Blu F91 5G with Android 11.
I read somewhere that you can forward text messages to another public mobile phone but cannot find it now, does anyone know how?
Hello, I have a Blackveiw 9300 Pro phone. Some of my friends I try and send or receive a picture through text it will not come or send, it just has the spinning wheel. I tried changing my APN settings and it made little difference. Could it be that I...
I moved to Public Mobile on the 29th of February this year. The next couple of months my automated payment was on the 29th of the month. Then the 28th for a couple of months. Then the 27th and now it’s the 26th. If this keeps up I will eventually be ...
I signed both myself and husband up with Public Mobile yesterday and transferred my existing number over as well. Sine then I have not been able to make calls. I can receive calls but not make any. And my husband and I are having issues texting betwe...
I cannot sing into my account because it keeps sending verification code to the number I’m trying to activate but it’s not active yet
Try to play a message but it fails every time. Try to submit a ticket but that fails too. But I can sign in and view my account. How go I get a mailbox reset when I can’t submit a ticket?
How can I get credit for a change in my subscription, the day after it has renewed my old subscription
I having trouble logging into Active Account.
Hello,I had initial problems porting my phone number which I called about and thought was resolved however, I now have no working phone unless I’m connected to WiFi and in my network settings it shows 2 lines with the same number. Please help!Thanks!
How do I transfer my phone number to a new phone within public mobile. My phone has been misplaced, but not stolen
Needing to get a PUK number
I mainly live in Canada, and just bought $30 subscription: 30$ per month, 20GB Data within Canada and the US at 4G Speed, and Unlimited Canada and US wide minutes and messaging plus unlimited international text and picture messaging. I use public mob...
I would like to request a plan that includes data, along with talk and text.By mistake I paid twice one for talk and one for data. Can I consolidate my plan consolidate.I didnt use this plan so far
I pay my bill on the 21st of each month. I’ve decided to go with another company. How and when can I end my service with public?
I just paid for the 5g, $39 a month plan and I am unable to call. Why is this, and how do I activate my phone to call?
I am unable to confirm my identity because the number on file is incorrect. I get the first account confirmation code but the second one does not send to my phone, therefore I cannot log into my account.
Hello everyone,I see that Chatr has $34/50 Gb 4G plan, which is almost the same as what Public Mobile had on Boxing Day last year (except that was also 5G). One thing I noticed - Chatr promises 4G LTE speeds of up to 150 Mb/s, whereas Public Mobile’s...
I saw the limited-time offer of $23 per month on the Public Mobile website, but I can't access it when I log in.
If my subscription includes US calls and data does it include data roaming?
For the last several months I have been receiving spam calls to my public mobile number claiming to be from Bell, rogers, or Shaw. These are obviously phishing calls being made from India however they always appear to be coming from a different numbe...
I switched from Fido last Saturday. It hasn't been activated until today for a week. I can't text, call or use data. I already contacted support team to check the progress but it sounds like no progress and there's no ETA.I need my phone number and d...
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