Need help porting number from Koodo Prepaid

[graypf]

Hi,

I tried to port Koodo prepaid phone number when activating account; but, it said that I had to select a NEW number, and then open a ticket to have my current Koodo number ported. Can you please assist? Thanks

[hTideGnow]

hi @graypf 

yes, for Koodo Prepaid, you need to activate with a new number first.  After the account is activated, you will need to submit a ticket with PM agent  to ask them to manually bring the number over and close your Koodo prepaid account for you

when  activated and ready,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437