Refferal

[LiubovTurubarov]

I just subscribed to a new Public Mobile plan. My daughter referred me, but I did not find where to add here referral number during the process. Can I do it now?

[LiubovTurubarov]

Thank you very much, Eddie!

[eddieO]

@LiubovTurubarov, just a note that after the agent adds your daughter's referral code, it can take up to 72hrs to see the credit in your account which will then be applied towards your next (2nd) bill. If you do not see it in your account after 72hrs you will likely need to contact the agent again. This happened to my wife when she used my referral code, it took 2 tries.

[hTideGnow]

hi @LiubovTurubarov it is in the payment step

but you can ask support agent to put it bsck for you after the activation is fully completed 

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[LiubovTurubarov]

Thank you very much. I have sent a message. Will see if they can help. Have a great day!

[Chalupa_Batman]

Hey @LiubovTurubarov 

No worries, just create a ticket and the CS Agents will take care of it.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437