3 hours ago
Both my wife and I have a separate PM account with different plans. Today I logged into my account and I was able to redeem rewards towards my bill payment. When my wife logs into her account it says "welcome Kim", however when she trys to access "my rewards" in an effort to also redeem points it is automatically redirected to my account "hello Marius". How do we access Kim's rewards to redeem?
an hour ago
Sometimes you have to log in multiple times. It is caching issue with PM.
To redeem this issue either log off multiple times or clear cache, delete cookies and/or use incognito mode.
2 hours ago
2 hours ago - last edited 2 hours ago
@Marius2 It’s most likely a cache issues clear webbroswer cache and cookies . And open new browser and use incognito / private mode or use different device . Best to use your phone for your account and her phone for her account . But when using same device for both account you always need to clear cache and cookies or app cache if using app and not website