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Not getting Texts or Calls after 24 hours

SammiRae
Great Neighbour / Super Voisin

I did the esim transfer last night and I'm still not receiving texts or calls, and I can't send texts but can make calls - everything else seems to be working. I confirmed the transfer with my previous provider within 10 minutes. Please help! 

6 REPLIES 6

then you need to ask PM to help

message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and @SammiRae I will also send you PM porting assistant team number, check your inbox

SammiRae
Great Neighbour / Super Voisin

Can you please also send me the number? I'm not able to send/receive texts and can't receive calls but can make them. 

SammiRae
Great Neighbour / Super Voisin

Thanks, I tried that too and still nothing. 

SammiRae
Great Neighbour / Super Voisin

Thanks, I tried that and nothing happened. 

BKNS27
Mayor / Maire

@SammiRae 

Try rebooting your phone by powering off then back on and see if that helps.

Handy1
Mayor / Maire

@SammiRae  Maybe try to reset network settings 

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