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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13708 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25058 Views
  • 183 replies
  • 26 Bravos

Trying to make a phone call disconnects immediately

I have a one plus 9. I had this problem before I swapped APN's to the newest one and I'm still having problems. When I try to call or even access the voice mail it immediately cuts out without a dial tone 

KingAlfredo by Good Citizen / Bon Citoyen
  • 200 Views
  • 3 replies
  • 0 Bravos

Phone dissapear from MyAccount

My Phone data stopped working. I logged into my Account and is asking for Reactivation? When I say I already have a SIM, I get an invalid SIM. How do I recover my account?

AlineG by Great Neighbour / Super Voisin
  • 202 Views
  • 5 replies
  • 0 Bravos

Your number cannot be completed as dialed

Hi, I’ve been trying to call my banker’s international toll free number from the Philippines but failed. Public Mobile always say that the number I dialed cannot be completed. The international toll free number is IAC+800-8-6318000. I used 011 for th...

Irene_M by Great Neighbour / Super Voisin
  • 737 Views
  • 18 replies
  • 0 Bravos

Ordered SIM online, paid, then got error

Tried to order, card got charged but order didn't go through. Saw a message about entering a ticket. Can an admin help me? My credit card is charged already and the sim order didn't complete 

Nmg2 by Great Neighbour / Super Voisin
  • 209 Views
  • 5 replies
  • 0 Bravos

Sim issues

My sim isn’t activating , my phones compatible so what’s the problem ? 

Brr5000k by Good Citizen / Bon Citoyen
  • 349 Views
  • 9 replies
  • 0 Bravos

Unable to port phone number.

I went to profile, and transfer the number: xxxxxxxxxx but it said : "Unable to port number."If I still want to port the number: xxxxxxxxxxxxxxx,      what can I do...??

gargoyle844 by Great Neighbour / Super Voisin
  • 224 Views
  • 5 replies
  • 1 Bravos

*611 not connecting??

I just bought a voucher, as I always do, to top up my plan. Everytime I dial *611 it says I'm calling T mobile and refuses to connect. Also can't find anywhere on the app to use the voucher, just to change my card payment. Anyone know what's going on...

HelloSpaceboy by Great Neighbour / Super Voisin
  • 272 Views
  • 6 replies
  • 0 Bravos

3G Network/Public Mobile

Does anybody know when Public Mobile is shutting down the 3G Network? And which devices will be affected?  edited by computergeek541:  unrelated to the "community" category label

Bpage2024 by Great Neighbour / Super Voisin
  • 572 Views
  • 12 replies
  • 2 Bravos

Esim

I originally got my number on my android through eSIM on my android now I need to switch my android to my iPhone, which is also eSIM compatible so I basically just need to buy an eSIM for my iPhone so I can switch my android to my iPhone

Pete7383 by Great Neighbour / Super Voisin
  • 190 Views
  • 3 replies
  • 0 Bravos

Two charges to Credit Card

Hello, Unsure as to why I was charged $31.04 on Jan 21st and then $31.04 on January 23rd.....the oddest part of this is that only the payment of January 23rd shows up in my Payment History. Is it possible I was charged twice in error or will I see on...

Premchamp by Great Neighbour / Super Voisin
  • 195 Views
  • 3 replies
  • 0 Bravos

eSIM not activating

Hello, I bought eSIM and while installing, it fails to install. In process it deactivated my physical SIM. Tried to reinstall the eSIM thru my account on desktop and scanning the QR code and that is also fails. While purchasing the eSIM, it did check...

macwin by Great Neighbour / Super Voisin
  • 225 Views
  • 3 replies
  • 0 Bravos

Mistakenly charged Monthly payment

Hi, any agent here? Or any people have idea? I cancelled my service on Thursday, but on the same day I am still be charged full monthly fee for the next bill cycle. Once I cancelled the service, my Public Account closed right away. I am not able to f...

Winner111 by Great Neighbour / Super Voisin
  • 168 Views
  • 2 replies
  • 0 Bravos

3rd month free?

I signed up for a boxing day deal on the 4G/4Gb plan and 3rd month is supposed to be FREE.  Why is my payment notice showing I need to pay for the 3rd month?  I can't find any voucher or notice of the 3rd month free now that I am signed up.  Please a...

pm101 by Great Neighbour / Super Voisin
  • 157 Views
  • 2 replies
  • 0 Bravos

Voice Mail

Hello !On my iPhone it says I have 5 messages but I do not have any ! Who could correct this and have the cellphone show 0 messages ??

bobarama by Good Citizen / Bon Citoyen
  • 677 Views
  • 17 replies
  • 2 Bravos

Cancelled service without notice

My credit card was compromised and my payment couldn’t be processed. They shut my service down and now I’m without a phone which has been extremely inconvenient.  I’m waiting for my new credit card to arrive .  I was not even given a grace period of ...

AC11 by Great Neighbour / Super Voisin
  • 583 Views
  • 14 replies
  • 2 Bravos

Charged twice

I was charged twice in the month of December. What to do?

JimD1 by Great Neighbour / Super Voisin
  • 256 Views
  • 5 replies
  • 1 Bravos

Resolved! Monthly payment

I noticed for this month I did not have my rewards applied as per usual every month. But was applied after auto pay from mt account on January 21, 2024? Who can I speak with to figure out what went wrong?

Kelroy by Great Neighbour / Super Voisin
  • 176 Views
  • 2 replies
  • 1 Bravos

Resolved! US Roaming Plan not working

Hello,I have purchased a US roaming plan for 15 years with data, but it does not seem to be working on my phone.The data usage is 0, and my phone can access internet or call.How to fix this? Thanks so much for your help. 

Athena246 by Great Neighbour / Super Voisin
  • 475 Views
  • 10 replies
  • 0 Bravos

Resolved! Forbidden a1

Cant access my account, web or app.I get forbidden a1 message....and at each login i get a code even if i click this is a trusted device!

Zevenmore by Good Citizen / Bon Citoyen
  • 393 Views
  • 5 replies
  • 1 Bravos

Resolved! Re: Cannot sign in my account

I still cannot login in. It shows forbidden A1. Please help me soon. I need to add more data or change plan for better data for cheaper price . I wanted to change to that $39 subscription plan get 30 GB instead  of paying $45 for 20 GB 

Susan15 by Great Neighbour / Super Voisin
  • 331 Views
  • 5 replies
  • 1 Bravos

Resolved! Pausing Account vs Monthly Plan Changes

For the next couple of years I'll be rotating back and forth between US and Canada on a 28 day rotation (i.e. Canada for 28 days, US for 28 days, etc).I also have a work phone which I'll probably use, almost exclusively, while working in the US.  Whe...

Maj341 by Great Neighbour / Super Voisin
  • 483 Views
  • 9 replies
  • 0 Bravos
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