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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

i key in wrong sim card numbers

I key in wrong sim card #,now i m with my plan phone number and when i used my other phone to call my new plan#,i even have my new voice mail box #, but i cannot dial out,i am thinking of cancel my phone service, last night, i must be 2 tired and my ...

Activation failure for newly added esim

I subscribed to a plan yesterday and I’ve added the eSIM to my phone, but keep getting an error message saying “Unable to activate eSIM”. Do I need to remove the eSIM and start over?

whatsapp calls

Can I make whatsapp calls if I have a plan with 20 gigs? Can I make them even from a Wi-Fi network?

Not Receiving Activation Code and No EverSafe ID

Hi, I've just recently set up my Public Mobile account and I'm being asked to confirm my identity with a 6-digit code however I'm not receiving any code via SMS as I don't have any Public Mobile connection. I am not getting any option to send via ema...

Hi

Hi there, I just registered an account with Public Mobile and I tried to purchase the eSim for the 6g, $23/month package but everytime i log in and click on 'resume activation', it says 'encountered problem'. Please help.

tranferring phone number to different provider

I'd like to transfer my public mobile phone number to a different provider but can't seem to get ahold of anyone at public mobile to do this. Any suggestions?

Resolved! Unlimited U.S. Talk and Text Bundle (15 days) Add-on when travelling to the US

Hello, I'm going to be travelling to the US in a couple days and was wondering if the US roaming add on of Unlimited U.S. Talk and Text Bundle for 15 days will let me make phone calls to Canada as well or will it only work for US numbers? Thanks for ...

away for more than 5 months.

Roaming in US - 5G?

Hello - my daughter and I have the plan that includes data in the US. We successfully connected to roaming, and in my notes I had written down to connect to 4G/LTE - however 5G was an option when we connected. Can we change it to 5G, the LTE seems qu...

Resolved! A new phone

Hi, my elderly mom has a digital home phone now with another provider. Can I get a cell phone and activate a new account with Public Mobile using her existing number?

Resolved! Travelling to Europe

I will travelling to Rome, Italy for three days in October and then doing a 10 day Mediterranean cruise. l understand my phone will not work outside of Canada and the USA. Will l still be able to use wifi? My Samsung phone is not esim compatible. Can...

Resolved! While I wait for my SIM card to be mailed to me..... how can I check my account?

I'm waiting for my sim card to be mailed to me. while I wait, the Public Mobile account page will only show me that activation is the next step. I can't go anywhere else to see my account or profile... is this by design? It's annoying. Thanks!

Resolved! Plans

So Public Mobile has been charging me $40/mo for 20GB @4G speed. I clicked change plan, and I see a 20GB @4G plan for $30/mo. Then I searched their plans from the drop menu and I see a plan for 15GB @4G for $30/mo. What a mess, and how long have I...

Resolved! Adding eSIM

Hi!I have an account with PM already. I’d like to add a separate number using an eSIM on my phone.how do I go about doing that? How can I add the eSIM without cancelling my sim/my current account?Thanks everyone!

funds

I have available funds and would like to use it please.

How to find out my bill monthly charge day?

Hi I look under my profile and I did not see an option to tell me when is my next bill is?If you know how please let me know.Thanks.

do I loose my rewards or add-ons if I change my plan ? - will my 4G phone work on a 5G plan ?

I'm currently on the $40 15GB 4G unlimited Canada plan. I would consider the "upgrade" to the $39 50GB 5G unlimited Canada/US plan. My questions are: #1. would I loose my rewards points ? (I would obviously loose my US minutes add-on) #2. Will my ...

no service

it has been 11 days paying for a service i can not get,a text was sent to me that an agent would call me but that was 6 days ago and still nothing,is customer service this bad?

do I loose my rewards or add-ons if I change my plan ?

I'm currently on the $40 15GB 4G unlimited Canada plan. It seems a good choice to change to the "same" plan for $30. My question is: Do I loose my rewards points or my US minutes add-on ?

Most Public Mobile promotions ending Aug 29

Saw this on Red Flag Deals:"Most Public Mobile promotions are ending August 29 (except International, CAN-USA & $19 1GB).https://www.publicmobile.ca/en/on/plansWhats going to replace them? "Any ideas/insider information?

sim card locked

I have just returned from a trip and my data was not working when I connected to the local network. Today my phone got SIM card locked and is asking for puk. I have never had a sin card lock on my phone. Can this be fixed asap? Thank you!

Data usage curiosity

I recently updated my account to more GB a month and am using my internet less and somehow blowing through the new data. I also adding the bonus data and it is almost used up after only a couple days. Does 4g data use up the amounts of gb faster some...

Porting problems

US roaming and text

I added US roaming and text but have been unable to send or receive texts until I connect to wifi

Porting Issues - Can’t Receive Calls or Texts

Recently switched from Bell, ported my number too. Basically what titles says. I tried opening a ticket / contacting support directly, but it’s buggy and doesn’t show up in my inbox. I’m at a loss of what I should do. Please help

Resolved! Agent

Hello, who could please pass me the PM agent direct email please? thanks

Activate sim

Hi I received my sim in the mail and downloaded the app. How do I activate and transfer the number? It is asking me to pay again.

Changing subscription

I’d like to change my plan from $35/mth to $20/mth. Do I have to cancel my subscription and sign up again? If I do, can I keep my number?

Monthly fee increased with no plan change

We are loyal customers for couple of years. We had the yearly discount having stayed with Public Mobile and referred couple of friends over the years. Recently our monthly fee has increased even beyond the initial monthly fee, while we are on the sam...

Phone number somehow split between sims?

I just transferred my phone number from Fido to public. My iPhone shows my phone number as ‘no sim’ and I don’t know how to put it on the eSIM. I can still receive texts and calls, but the data doesn’t work. It’s very strange.

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