Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 61 replies
  • 15 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 171 replies
  • 18 Bravos

Phone number

Hi there, How do I change my phone number with this new system? Thanks

Izzy09 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Change credit card *611

Is it possible to change credit card through 611? Having trouble accessing my account.

superm73 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

@CS_Agent I just signed up with a plan but can't log in

Hello,I recently signed up to a 4g plan but when I tried to log in it tells me it needs to authenticate my number. But I never had a number to start so I need to change it to my public mobile phone number. Please help.  

Johnce by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Telephone payment

Hi:  Is Fongo Inc under Public Mobile?

Wai2 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

I lost my phone and need to change the SIM card

Hello,I lost my phone (with SIM), that was working. Now I got a Public Mobile SIM from Telus shop (that I was told that they cannot swap, I have to do it myself). When I try to do it myself, selfserve keeps sending OTP on my old SIM that I donot have...

Rocky56 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

@CS_Agent in our Community

I upgraded my plan a week ago—two weeks early for my old plan—up to a $65/month plan w/30GB data @ 4G speed, but seems within a mere few days of that “upgrade”, there’s been a new option available? One for the EXACT same price that I’m now paying, bu...

Rosep8 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! $15 plan is still available?

Hi there,I am using Public mobile with a $15 plan/month. I have just bought a new SIM card for my daughter, and I set up online, but I could not find the $15 plan anymore. I wonder if this plan is still available? I just saw the minimum plan costs $3...

Hanle1 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! $15 plan renewal - fail

I was in the process of confirming my change to the $15 plan and the site just sat there spinning.  After about 10 minutes I went back and did it again.  To my dismay the $15 plan no longer shows!  I have tried 3 different browsers, and the mobile ap...

Janecho by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Canceling the add- on

I purchased the unlimited US talk and text for 15 days by a mistake. Can you cancel the purchase? I won't use it because I don't need it.

Donnn by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Rewards change with new plan?

I'm on the old rewards system, not the point system.I'm hoping to switch plans to the new $39 for 20gb.I think if I switch plans, my rewards will stay the same, but I figured I'd double check and make sure!Thanks!

Anonymous by Not applicable
  • 5 replies
  • 1 Bravos

SIM card MIA

I never received my SIM card. It was ordered and paid for online May 7th. It has been well over the 5-10 business days. I want to know how to cancel the SIM and get a refund. 

Sapster by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

New Nickname?

Hey! I was able to sign into Community with the right email and password, but it's forced me to pick a new nickname and I can't access any of my old notifications or anything.Did I miss something?Thanks!!!

Anonymous by Not applicable
  • 6 replies
  • 0 Bravos

Resolved! Sim card did never arrived

Hello I ordered a sim card in March. It never arrived.I need the sim now.I am unable to raise ticket as the "submit ticket button is not highlighted even after entering all the information required in the fields.Help please!!!

Resolved! Transferring number didn’t work!

thought I transferred my number, but phone still has my carrier as Bell. And Bell confirms I’m still their customer. Public Mobile accepted my subscription and payment and subscription is currently active. So, I’m supposedly paying 2 companies for th...

Ronkmills by Good Citizen / Bon Citoyen
  • 29 replies
  • 0 Bravos

Resolved! Change subscription

I have $40 3G plan with 5gb data. If I witch to the promotion of $39 4 G plan with 20 HB data will I maintain my bonuses I currently have and my locality rewards?

M3C by Good Citizen / Bon Citoyen
  • 9 replies
  • 2 Bravos

Resolved! accessing my account

unable to access my account to update my payment options

Aceman1 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Esim not installed

@CS_Agent, I just subscribed to PM. I am not able to install esim. its giving me error everytime I try.

HS7877 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Resolved! Unable to login to public mobile account

I am unable to login my account on public mobile. Every time I login, it says you have active public service and confirm your full access by verifying mobile number. But I was never able to install esim while subscribing. Now I am stuck and unable to...

VarunSikka by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Esim not installed error

Hi,I am trying to get my buddy up with PM. He has an iPhone XR which was said to support eSim when registering. Using the app, he created an amount, picked his plan, put in his credit card, picked a phone number, and then got to the activation step. ...

raiger by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Rewards not applied

I’ve gust switched to the new 5G plan for $55 a month with the three month subscription but it only applied my rewards of one month not three. I was supposed to get $4 X3 for the three months so $8 short. The same thing happened to my husband so afte...

Melonie by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos
Need Help? Let's chat.