Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My neighbour ordered a Sim card and plan in March and never recieved the Sim card. he ended up ordering a Sim card from Amazon but he now wants the $29/40GB plan instead of the $34/50GB plan that he ordered. Can he choose it when activating the Sim ...
Hello, I signed up for a new subscription plan and went through the steps to get a number. It prompted at the end with “activation failed”. I then tried logging in again through the app and it said “your account is associated with a number and subscr...
Greetings All,I'm trying to enter two voucher numbers to my account and I keep getting a "Sorry, we’re not able to process this request at this time. Please try again later" error message.Is this common? How often should I need to wait before trying ...
So far my experience has been really, really bad. Is Public mobile always like this?
I need public Mobile to contact me and change my card info
Contact me ###-###-####
Hi currently I have one plan, but I want to change another subscription. what's the different between "change now" and " change on renewal"?
Ai chat is useless. Logins are broken(?). Twitter and Facebook redirect to the same useless ai chat. Messaging the supposed customer service person here didn't work. Where do I speak to a human being who works for Public?
I referred a friend to the $34 Canada/US promotion a couple of weeks ago. He made a call back to Canada from Michigan and received a pop-up message about a $14/day roaming charge. Now he's in a panic about having to pay extra fees because the whole p...
Get error message when starting number transfer process. "System errorr".
Hi! I scheduled to downgrade my plan on my next renewal ( in 8 days) but I don't want to do that anymore. How do I cancel it so I can keep my current plan? TY
Hello! I was part of the old PM rewards for a long time. But I don’t see the "240gb loyalty bonus data" under “Add-ons usage”. Please help. Thank you in advance.
Hi all, was just wondering if anyone else has noticed that their payment due date has changed? My payment had previously been due on the 19th of the month but now, all of a sudden, it's due on the 18th of the month. Likewise, my son's account had pre...
Could someone message Fransico and ask him to please message me back. has anyone else been waiting 8 days with no service after pre paying only to be ignored by FransiCON
I lost my phone and cannot access MyAccount to speak with a CS agent due to the 2FA; How can I unsubscribe to Public Mobile? There are auto- payments being made to PM when I no longer have possession of my phone. Please help.
Hello,I placed an order for a Public mobile SIM card on 29th May, 2024, however, I am still yet to receive it (20th June, 2024) more than 15 business days later.Thus, could you please look into this and kindly re-issue the SIM card, if needed?Thanks,...
I want to cancel my voice mail
I switched from the old $25/1Gb plan to the new $19/1Gb plan that is also supposed to include a faster data speed. My plan renewed nearly 2 weeks ago and I’ve only used about 1/4 or my monthly data, but my data is still only 3G speed instead of 4G. W...
I dropped my phone in the lake..cant get verification code from my number not email how can I recover my account
Bart So I have sent a ticket to seek the answer to my question which is the following scenario:Joined June 9,2021 (anniversary date)Been getting $1 off per month from June 9 ,2022- 2023( 1 yr) . Then $2 off per month from June 9, 2023-2024.(2 yr)Then...
I am considering get a dumb phone and have been looking at Punkt. Does anyone know if it works well in Ontario?I did read something about carriers dropping 3G and therefore it will not work in the near future. I haven’t found any further information ...
I’ve done a speed test and only get under 5 mbps download speed do you think this is right?
Hi, I currently have a 30 GB loyalty bonus add-on that is good for another 100 days. I was looking at the plans and there is one better suited for me. If I change my plan will I lose my loyalty bonus add-on? Thankyou.
why has public mobile decided to change the charge rate on two of my accounts ,as i didn't authorize
Hi,I bought a plan, but I cant use it. I have yet received the Sim card. Can I get a refund? Thank you.
I never did get service and had no cell service at all for over 2 weeks. I was told it was a busy time. Ha. Apparently my # never ported but that was three months ago, Public is still debiting my credit card. This is the most ludicrous thing I’ve eve...
Anybody know why this is ? Funny thing is I switched to the same plan on my wife’s phone and hers work just fine Also I don’t think it’s anything to do with my iPhone setting since I had the $39 can/us plan before and it worked just fine in the US An...
Hi,I requested a refund 2 days ago, which was confirmed by an agent, but it still does not appear on my credit card.How long does it take?Thanks!
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