Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have just activated 2 accounts, but forgot to apply my referral code to second activation. I would like to apply it now. June 8th 2025
In the last few weeks both my husband and myself have been having issues with our cell reception in our area ( New Brunswick). When we are on calls we keep losing reception…this is new as before we had no problem. We have not change our iPhones and ...
Hello, I have bought a SIM and have paid for a 30-dollar plan. I tried logging on a phone (which is older), but for some reason the login doesn't work. I put everything in correctly, and it even accepted it, but when it redirects to the app, the app ...
My login credentials are correct but they don't let me log in. What do I need to do to get my line up and running?
How can I not use automatic payment and get sent phone bill to my email instead?Hello want to know if I am able to do this instead so I can get notified for payments by email when I have to pay.
Hi, I want to pause my subscription for 1 year as I will be travelling overseas (China) for working. I want to keep my number if possible. As far as I know, PM doesn't have service in China, so it looks like my only option is to pause or cancel it. P...
How to resume my subscription
I have a friend that tried to sign up on Friday, and they didn’t know about this promotion. They tried to use my referral code, and it said it didn’t work unless it was a $29 or above plan (they were signing up for the $22 plan). Can they not still g...
Hello all,Hope you're having a great weekend.I'm travelling to Scotland and England. I will definitely need my cell during these trips but need advice on using SIM/data service-how, where to access/purchase these. Any suggestion is greatly appreciate...
i have two public phone numbet used in the same phone. One working fine, the other one can't call or connect to network.Already tried to purchase a new sim and changed, also checked the capability and comfirm my cellphone should work.Could you help m...
hi I am a public mobile customer and I have added my credits online but it does not add it to my accounts I have credits added but I cant use it can you please help?
I ended up subscribing earlier today. On doing so I ended up installing an esim as where I live. There is no physical SIM cards available at my location undoing so my son was playing with my device and accidentally deleted all contents which deleted ...
What is the difference between "Canada wide", and "Nation wide"?It's the first time I have seen the latter listed, one plan only, the rest are Canada.
I have the same problem so far spent 20 hours no luck I will find another provider give up
Transfer esim
I successfully transferred my phone number to a newly purchased ESIM. My question is in regards to the physical ESIM card. Does the ESIM I purchased now have a different SIM ID number than the physical card, or is it the same ID number?[ I don't mean...
please refund me the money because it doesn't work at all, it can neither make call nor can it accept calls after I activated it on line the number is 236-xxx-xxxxEdit by Duncan: removed personal information
Hi, since i subscribed to public mobile on my A15 samsung, a few days ago i have not been able to send or receive messages. I have checked the APN settings and they seem to be set right. it does work to call. when i send a message it says network er...
I need to travel back and forth between the United States and Canada for work. I need to confirm whether the 60G traffic in my current package will be cut off after it is used up, or will I be allowed to continue using the Internet in a very slow for...
I had an account set up but forgot to make payments so the account was deactivated. I want to set up an account again (hoping to reuse the same phone number if still available) but when I went to enter in the Sim card # to subscribe to a new plan it ...
I can't use my phone because my data hasn't been working and I have 80gb at 5g and unlimited at 3g so why is this bs happening not impressed with the service fr use I want my data an service working
Iphone... phone calls work, messaging works. No Data. Log in to PM app, receive code, enter it, nothing happens, times out after 5 minutes. On computer I get in, data usage has been at .6 for over a week now. Powered off, and powered Took sim card o...
Switched to freedom yesterday but the Port out did not fully work. They say I need my PM account number so that can make the request but it seems like my account is not working since the Port out. Please Help
I just found this out today. I still have one account that is on a legacy $15 plan with no data, so now the account has 500MB data. There is also 100 long distance minutes included to select countries. This is a fantastic plan if only it were avai...
Merge duplicate threads
the log in screen stays LOCKED on 'resume activation EVERYTIME i log in, my pin, i've had for 10 yrs doesn't work and EVERY month i have to spend 5 hrs here trying to get the same issues resolved
How do I finish setting up my account when I want to use prepaid voucher to add funds? Not a credit card. I cant get any help where like this it won’t allow me passed the add payment method.
Hi,Looking to switch to a different credit card for auto payment due on June 9. It gives the error notAbleToProcessRequest. I tried in private window and with Safari and Chrome. Any suggestions? I haven't tried on the app yet.thanks!
In order to get a SIM card, I had to sign up for a public service plan yesturdayI have decided not to continue with public prior to even receiving my sim card and will not be intiating the service will my credit card be refunded
