Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi again,I tried buying the SIM card again, got charged twice (that's the third time). I got a refund in credits but only $10, what about the $1.50 for the taxes. I'd like to have all $34.50 credit to my account. Please, remove the feature of buying ...
I have 15 pro max, Bought the Canada-US Pna. Nothing is working. Contect Manula to all network, Roaming is on, Volte shows Cannot Activate LTE callsd, contact Public Mobile which we cannot. Tired. Please Help
Data only works momentarily when I try the fixes suggested. edited by computergeek541: changed category (discussion isn't related to My Account/self serve account)
Hi there, I currently have an iPhone X. My friend just gave me their iPhone 12 Pro Max. I put my SIM card into the 12 pro max, and I got the following notification "SIM Not Supported: the SIM you currently have installed in this iPhone is from a carr...
My Public account phone number has now been transferred to another carrier. I would like to confirm my credit card information with Public is no longer available in My Account details. How do I remove that information please. When I log in, I cann...
Hey everyone. My phone’s data is not working:/ i’ve tried resetting network settings, my phone, powering off, ect. I had data yesterday, but this morning it quit, which also just happened on saturday. So i did the recent update on my IOS, and it was ...
Since Saturday I needed a SIM swap because I lost my phone and I contact CS Agent. They asked me to provide my SIM number on sunday morning and nobody got back to me, now its monday is this normal waiting for days, when I was told my another Agent on...
Hello for the past probably 9 months or more maybe the network ( calls, internet) drops when I am using the phone. It comes right back but this happens every 5 -10 minutes. So when I am talking to someone or on the internet, zoom calls etc it disru...
Hello everyone,I recently ported my phone number from Fido to Public Mobile. The port seemed to go through because my Fido SIM is now cancelled and my Public Mobile SIM is active.However, I’m experiencing an issue:I can make outgoing calls using my P...
I am posting this because I have been locked out of my account for over 24 hours after my phone was stolen. I am currently working at the Paralympics and cannot access my work payroll or authentication codes because the login system only sends 2FA to...
My activation failed because the SIM is not compatible with my Oukitel android phone. Public Mobile took $44 from me prematurely as account cannot be activated. Please refund as this is unethical. When can I expect to see funds back in my account.I t...
In my account I had 3 x 5GB data as holiday gifts given in previous years. I just looked in my account and the gifts are now 3 x 2GB, What should I do or go to to have this error corrected
Ported from Rogers Saturday. While my # is working, RCS is not, and my texts are not coming through, nor are they being received. Is this common, and how long does it take to rectify? I've had friends switch and they didn't have to wait this long.
Two numbers were ported to Public Mobile.Both payments were taken but only one number is active.Both SIMs are showing the same number.Please fix the second number or refund the second payment.
Hey, Reviving this thread.I'm currently in Tokyo with a Public Mobile and Saily ESIM.I CAN text people back in Canada AND my other family members here also with the same 2 ESIMS (they are also on Public Mobile and have Saily ESIMs, to be painfully cl...
I just ported my number from Rogers to Public Mobile. Everything is working but the outgoing messages. They are not being received by any recipient. Looking for assistance.My Rogers account number is below, just in case you need it.
I have been unable to use data for 2 days and I can't seem to reach the Customer Service Agent. Meanwhile I was just charged for this month's subscription. I need answers as I an unable to use data outside my house.
