Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am going on a trip to Asia for 2 months and would like to be able to text and use data to search locations and everything. Does public mobile have plans for international travel or should I get a new sim for this trip? My plan includes internationa...
I've been trying to access one of my Accounts for over two months now to Update the Payment Method, and every month I'm cut off and have to resort to vouchers for this line... I use the correct email and password, and everytime it says I've 'exceeded...
To be very clear and direct, this issue is occurring for both recent(new) and existing Referrals of mine. Here are two examples.1. Husband: Samsung S10e, Wife: iPhone SE 2020 - They have both been with Public Mobile for 6+ months and have had no prob...
My daughter has a public mobile account and her phone was lost or stolen. She cannot log into her account because the two factor authentication code is sent to the phone that is missing or to an email account that she can’t access anymore. She needs ...
Hello Public Mobile,I am trying to activate my SIM card I got in the mail. It is for the $34/30 day CAN-US 50gb plan. When i go to transfer my number from a Koodo post paid account it gives me errors. When I look at the activate it say $/indetermin...
Hey someone spelling don't make sense I'm using talk and text my sensual nervous system is messed up very cancer because in the hospital for five months very lucky to be alive anyway I'm back about 3 weeks ago I bought a SIM card through these guys o...
Hi,I bought a public mobile sim today and bought a subscription plan, i wanted to transfer number (from koodo) to public mobile, i entered the old number and koodo account number. However it says subscription not activated and to contact customer sup...
I am travellingPresently in SAudi ArabiaNot getting any SMS or a call
Hi all,I recieved an email that public Mobile would require my changing of settings I implemented these requested access point settingsFor the last month I've been unable to send and receive images on MMS.Since I've updated manually and tried the a...
Hello, I want to change my plan to a lower bill.Can you help?Binh
I signed up for $34 50GB CAN-US plan to change on renewal. This did not properly occur.I literally have a screenshot of the pending subscription change. How can this be fixed?
Hello, I already have a number on Public Mobile. i attempted to add a second line to my account through the transfer number option in the app. Somehow, this meant I wanted to overwrite my original number with the 2nd number on my phone instead of hav...
New subscriber here and I locked my eSim and need a PUK code and PIN , messaged CS whatever through Community twice, started a ticket. And still nothing. I need this rectified ASAP.
My Sonim XP7 with Android 5.1.1 no longer can receive pictures in MSS, i updated the settings in February as instructed, but it still doesn't work.
Good Day All,I'm thinking of picking up this phone on Amazon:SAMSUNG Galaxy A15 5G Dual SIM (128GB, 2024) 6.5" 90Hz AMOLED, 50MP Camera, 4G Volte (Fully Unlocked International Model)It says International Model, will it work with Public Mobile in Cana...
can someone tell me if billing and start date of new service are the same i signed up and paid on March 7th received sim card by mail on 15th had to pay again info said service was from Feb 14th to march 14th is this normal with public mobile ?
Does the changes coming to Public Mobile come with changes to the pricing and service we have expected from Public. Will the pricing stay the same or will Public raise the pricing under the "umbrella" of this new and improved version?Thanks
Just wondering what the purpose of the badges are?
My payment wasn’t processed so I can’t make a phone call
After 2 years I’m leaving Public Mobile. I requested PM to port my number to another carrier yesterday. I got the SMS message to my phone about this and I replied YES to the change as per the SMS. How long does this take as usually whenever I do t...
I have a new credit card and need to make a payment
I missed the email ref software update for pictures moms. How do I do that now
Hi. I am a new customer with eSIM. Phone number has been switched over. I can’t make calls or send texts. However, people can call me and send me texts. iPhone shows no signal in upper right corner of screen.
Payment is processed and charged on my credit card as usual, I have automatic payments for almost 2 years, but since yesterday I don't have any service so I checked my account and there is a notification that my account is on hold because I didn't pa...
We are both on the 50 GB Canada/US plan and confirmed that our phones are active. My wife has been able to use data in US but not talk for a week now. All outgoing phone calls disconnect to the person receiving the call. All incoming calls to her pho...
hello,i forgot my email and account number to access my account.i need my account numberwhen i click forgot my email- it goes to a section to enter the phone number- when we enter the phone number- it says link sent to the email- we are looking to fi...
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