10-30-2024 12:16 PM - last edited on 10-30-2024 04:55 PM by computergeek541
Hi, I cannot submit a support ticket for some reason. Please check on my number porting status, it has been 20 hrs since Fido confirmed by SMS it was underway. Thanks
10-30-2024 03:44 PM
Thanks, it resolved itself a couple hours after I posted this. I had already rebooted and followed the other troubleshooting steps so I guess mine was just slow to change over. Thanks!
10-30-2024 12:24 PM
HI @Pkrobin you are porting from Fido?
PM porting support team can confirm the porting status. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call
10-30-2024 12:17 PM
Hello @Pkrobin
Have you rebooted your phone? Does your Fido SIM card still work? If so, then the port hasn't fully gone through and I can send you a number to call to get assistance. But try those other things first before we send it.