Change my 4 digit pin

[Ahmed9]

I forgot my for digit pin , I changed my banking information a thought it would renew but it didn't and I have to do it manually by calling 611 but I forogot my password. Why can't we just pay for it after we updated on  the website ??? Help need my service money is there but can't seem to apply it without the 4 digit pin 😡

[DavidChow]

I have this exprience before, it's very terrible. 

[softech]

@Ahmed9 

but in your case, after you updated your credit card, you need to use this link to load enough fund to renew the plan

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[softech]

@Ahmed9 

please use this direct link to update your 4 digits account PIN

https://myaccount.publicmobile.ca/en/account/reset/pin

[Chalupa_Batman]

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@Ahmed9 wrote:

I forgot my for digit pin , I changed my banking information a thought it would renew but it didn't and I have to do it manually by calling 611 but I forogot my password. Why can't we just pay for it after we updated on  the website ??? Help need my service money is there but can't seem to apply it without the 4 digit pin 😡

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Hello @Ahmed9 

You just need to log into your account and you can change the 4 digit pin. Here's how.

Log into your account, then go to Profile on the left side, then the next page, right side under Account Security Info is your PIN Password. Click on the pencil to change it. It's that easy.

If you're still having issue logging in, please create a ticket.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437