esim not loading or working and sos is on?

[Billme]

I just signed up with public mobile, bought an esim.  When I approved the switch from Rogers they immediately cut off my phone and the esim from Public Mobile will not load onto my phone.  I now have no phone. Please help!!

[Moses_B]

@Billme We are sorry to know that you are facing this situation, but we have sent a private message to review your case, please, double-check your community inbox.