hi @Christinepro66
your PM account still active?
the issue is usually because the new sim took over the phone and the old sim (PM) hence is not working
you might want to remove the new carrier sim card, or disable the new carrier eSIM. Then check and make sure PM sim is enabled and fully working. Try to ask your friend email send you a text and confirm
then call the new carrier and ask them to resend porting request. Give it 2 hours. If still no message from PM, ask PM agent to help.
submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
