Phone calls in USA does not connect

[LMF01]

Hi,  This is the second time I have travelled to the US and purchased the talk,text,data add-on.  Both times the phone will not connect  for calls.  At this point I'm looking for a refund for this trip as it was a complete waste of money.

Roaming was turned on .

Hoping someone can help.

J

[hairbag1]

---

@LMF01 wrote:

Thanks, submitted a ticket. I had roaming on and T-Mobile was the provider

---

Try AT&T

[LMF01]

Thanks, submitted a ticket. I had roaming on and T-Mobile was the provider

[hairbag1]

@LMF01 

you can go in to Settings / Cellular / Cellular Data Options (Roaming ON)/ Voice & Data...see if volte is actually turned on.

[LMF01]

I have an Iphone XR and is compatible as per the article. thanks for the reply

[DennyCrane]

Does text and data work? If so, your phone may not be VoLTE compatible. What phone are you using?

https://www.publicmobile.ca/en/on/get-help/articles/volte

[Chalupa_Batman]

---

@LMF01 wrote:

Hi,  This is the second time I have travelled to the US and purchased the talk,text,data add-on.  Both times the phone will not connect  for calls.  At this point I'm looking for a refund for this trip as it was a complete waste of money.

Roaming was turned on .

Hoping someone can help.

J

---

To get a refund, they will only credit your account. You'd need to create a ticket.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I have never had a single issue going to the US and using Public Mobile. I went into my network settings and turned off automatic. I then choose T-Mobile and then made sure data roaming was turned on. Then I rebooted. Ever since then, when I enter the US, it just remembers from last time.