Phone not working

[Rdfoot6508]

I can’t call or receive phone calls

[eddieO]

@Rdfoot6508 if none of the suggestions offered here are helping then you will need to reach a support agent, it could be something on their end that they need to correct. Click the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[Chalupa_Batman]

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@Rdfoot6508 wrote:

I phone 

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Go into Settings and choose Cellular. Choose Cellular Data and then which line to use as your primary... and reboot

[Rdfoot6508]

I phone 

[Rdfoot6508]

I did transfer an old number, tested. It worked fine. Got a text saying reboot phone to complete transfer and after that it didn’t work

[eddieO]

@Rdfoot6508 did you try porting (transferring) in an old number you had with another company? If so, it likely has not completed. When did you try porting?

[Rdfoot6508]

Canada, data working

[Chalupa_Batman]

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@Rdfoot6508 wrote:

Have rebooted no luck, I have an eSIM

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Valid point. LOL. OK. Go into your settings and find the eSIM and make it your primary and then reboot. What phone do you have?

[Rdfoot6508]

Have rebooted no luck, I have an eSIM

[Chalupa_Batman]

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@Rdfoot6508 wrote:

I am new, can’t dial out so 611 not an option 

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OK. So if you're new, have you tried rebooting the phone? Can you take out the SIM card and place it in a different phone? Sometimes a SIM card needs to be reprovisioned. 

[Rdfoot6508]

I am new, can’t dial out so 611 not an option 

[eddieO]

@Rdfoot6508 is text and data still working? Are you in Canada or in the US? Was your calling in/out working before? We need a bit more info to give you some suggestions

[Chalupa_Batman]

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@Rdfoot6508 wrote:

I can’t call or receive phone calls

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Hey @Rdfoot6508 

Can you share more information with us like....  are you new to public mobile or a long time customer? Have you tried dialing 611 to see if your account is paid up and active?