Phone calls in USA does not connect

[LMF01]

Hi,  This is the second time I have travelled to the US and purchased the talk,text,data add-on.  Both times the phone will not connect  for calls.  At this point I'm looking for a refund for this trip as it was a complete waste of money.

Roaming was turned on .

Hoping someone can help.

J

[Phil_Adelphus]

@LMF01   The invalid html problem usually comes  up because of cutting and pasting into the message.  Either type everything out from scratch or try copying the text you have written into another note-taking app and then pasting it back into the PM private message box.

[LMF01]

Cant respond to the PM as this is what keeps coming up, regardless of what I type in.

Correct the highlighted errors and try again.

• Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied

[Phil_Adelphus]

@LMF01   Try dropping the phone to LTE if you have it on 5G.  On iPhones often there is no VoLTE setting but it should be enabled on iPhones since iPhone 8.  My iPhone 13 has VoLTE with PM but there is no toggle for it.

[hairbag1]

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@LMF01 wrote:

Thanks, submitted a ticket. I had roaming on and T-Mobile was the provider

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Try AT&T

[LMF01]

Thanks, submitted a ticket. I had roaming on and T-Mobile was the provider

[hairbag1]

@LMF01 

you can go in to Settings / Cellular / Cellular Data Options (Roaming ON)/ Voice & Data...see if volte is actually turned on.

[LMF01]

I have an Iphone XR and is compatible as per the article. thanks for the reply

[DennyCrane]

Does text and data work? If so, your phone may not be VoLTE compatible. What phone are you using?

https://www.publicmobile.ca/en/on/get-help/articles/volte

[Chalupa_Batman]

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@LMF01 wrote:

Hi,  This is the second time I have travelled to the US and purchased the talk,text,data add-on.  Both times the phone will not connect  for calls.  At this point I'm looking for a refund for this trip as it was a complete waste of money.

Roaming was turned on .

Hoping someone can help.

J

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To get a refund, they will only credit your account. You'd need to create a ticket.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I have never had a single issue going to the US and using Public Mobile. I went into my network settings and turned off automatic. I then choose T-Mobile and then made sure data roaming was turned on. Then I rebooted. Ever since then, when I enter the US, it just remembers from last time.