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number on different phone

Sophsmitchell
Great Neighbour / Super Voisin

Hi, I dropped my new phone deep in a lake. How do I get my number and a new esim on my old phone?

4 REPLIES 4

@Sophsmitchell  You could also go to local telus /koodo store and buy physical sim and log into your account profile page and sim swap the number like this 

SIM  SWAPPING  profile tabs

Handy1_0-1731004600141.png

Adding this might be your only option @Sophsmitchell if Your old phone is not eSIM compatible. And best part with physical sim is when you finally replace  the phone you can just move the physical sim out of that phone and put into the new phone much less hassle then eSIM 

 

hi @Sophsmitchell 

you won't be able to login the app. Please message support for help about login 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Sophsmitchell
Great Neighbour / Super Voisin

Ok thanks, I'll try. I am having trouble getting the app on the old phone

Handy1
Mayor / Maire

@Sophsmitchell  Just log into your PM app with new/ old replacement phone and rebuy esim and you will get credited the money back at check out and keep your same phone number and plan

Handy1_0-1731003816460.png

 

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